This is the worse hotel I bhave ever stayed in.we arrived at 7am took 20mins to check in then once in room i folded bed back it had rat poop on both beds i was moved to differnt room those beds as well had rat poop on them the manager had room cleaned this was a jacuzi suite the jacuzi didnt even work i was still chareged for this the phones didnt work the air went out i was moved 3differnt times and finally after 2days i got tired of the hell and left and my pet fee was kept the manager refused to give it back or any of the 267.78 i spent so this is a dive.I have contacted the local health department and their corprate office this is a health hazard and we stayed because we had no choice at the time....dont be fooled by the pics they are fake..
Go to days inn right down the road reasonably priced very nice updated rooms and service is fantassi...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leah, Our profuse apologies for failing you during your visit.
Report response as inappropriate
We are reviewing housekeeping issues with the Room Attendant that was responsible for your room. They are supposed to insure ac/heat, telephones, etc are in working order and of course that everything is “clean”.
Our maintenance person has corrected the minor problem you encountered with the spa. A refund and free night stay have been sent to you in hopes we have an opportunity to show you we are capable of better.
Thank you again for you business, and we look forward to your early return visit.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.