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“Do Not Use Debit Card” 2 of 5 stars
Review of Comfort Inn Port Arthur

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Comfort Inn Port Arthur
2.5 of 5 Hotel   |   7800 Memorial Blvd, Port Arthur, TX 77642   |  
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Ranked #5 of 17 hotels in Port Arthur
Conroe, Texas
1 review
“Do Not Use Debit Card”
2 of 5 stars Reviewed December 5, 2011

Do Not Use A Debit Card! They charged our Card 4 different times even though we paid with CASH. Then accused my husband of smoking, which he does not SMOKE and charged my card $250.00. When I advised Nancy he does not smoke, she said I saw it, AGAIN my husband does not smoke, I believe they were mad, because he complained of NO hot water, & rather than staying here for the week, he moved to another hotel. In fact until I called to inquire about the charges she had to send someone to look in the room, to find he was NOT there.Nancy told me HE should have CHECKED OUT & and that is when she advised she was charging me $250.00 for the smoking when she didnt EVEN know he wasnt there any longer. How can you see it, if you dont even know he's Gone?????

  • Stayed November 2011, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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16 people have reviewed this hotel

Traveler rating
    5
    6
    3
    2
    0
See reviews for
2
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4
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 28, 2011

I stayed here on my way to Virginia. The facility was really clean as well as the room. There are several restaurants along this highway. It is a great place to stop for the night and then continue your trip. I was thinking that it was going to smell like oil because of all the oil refineries that were close by but it didn't smell bad at all. The staff was really friendly and helpful. I got a discount because I am military so I thought that was pretty cool. The bed was ridiculously comfortable.

  • Stayed November 2011, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed April 5, 2011

I have stayed many times at this hotel. It's adequately clean and quiet, although there can be a lot of truck traffic outside the room if your room faces the highway. The breakfast is extemely basic, cereal, a few slices of toast, juice, coffee. The rooms are large and the decor is standard Comfort Inn--fridge, microwave, armchair, desk. Wi-fi is free but sometimes quite busy and resets frequently during the evening. There are many malls next door and across the road so if you want to shop you have options. Schooner's is the nearest decent restaurant and Rao's is the nearest decent coffee.

  • Stayed April 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Fraan Francisco, California, USA
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 28, 2010

I spent a week on the road staying in hotels that cost between $55 and $110 per night. This Comfort Inn, at $80, was by far the best. True it's near the highway but the windows are good and I couldn't hear the traffic. The staff (even the cleaning staff) were helpful and friendly. The entryways and hallways had nice carpet and nice paint jobs - it didn't feel run down, trashy or impersonal. The rooms were large, clean, and comfortable. Everything worked. The pillows were terrific and so was the mattress. The wireless was speedy - first time all week that I could use skype. The pool was clean, the exercise room well-appointed. What more can I say? It's not the hilton, but it's SERIOUSLY above average for the price.

  • Stayed July 2010, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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GALVESTON, TX
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 31, 2010

We had to stay at a local hotel, due to damage on our home. We negotiated a long term rate with the manager, for 3-6 weeks. At week three we were asked to change rooms and pay a higher rate. This was because Motiva (a local refinery) wanted the rooms at a higher rate. We ended up going to the Holiday Inn Express. The motel was clean and the rooms nice, however I would not stay there again because they will charge you more than the agreed price.

  • Stayed March 2010, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 30, 2009

My mother was traveling with me and had to have a handicap room which was perfect. The room was very nice. Staff was very friendly. The cost of the room was very reasonable. I will definitely stay there again.

  • Stayed November 2009
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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CO
1 review
5 of 5 stars Reviewed January 6, 2009

Booked through AARP.com travel; picture of hotel is exactly as displayed; very clean. Room has microwave, refrigerator, hair dryer and iron/ironing board...service is excellent. Would recommend to anyone traveling in this area. Numerous restaurants, shopping (Central Mall) stores surrounding location. Easy navigation. Complimentary USA Today newspaper daily and continental breakfasts 5am-10am. Washer/dryer on premises.

  • Liked — free wireless access
  • Disliked — nothing comes to mind
  • Stayed January 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Additional Information about Comfort Inn Port Arthur

Address: 7800 Memorial Blvd, Port Arthur, TX 77642
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Port Arthur
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 17 hotels in Port Arthur
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn Port Arthur 2.5*
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