This was the busiest and most poorly staffed whataburger I have ever seen. I was there for an hour waiting on our (admittedly large) order. What I don't understand is, why have the new kid on the cash register when your customers are lined up out the door? This kid messed up the 2 orders in front of us, then of course, mine as well. Not his fault... he's new. That stuff happens. But who made the decision to let him man the register with this kind of crowd?
Then I get attitude from the person who has to rering my order because I forgot to tell her cheese for each specific burger... I ordered four kids meal burgers. With cheese. And three number 2's. 2 no onions, cheese on all. Apparently this is too complicated, and so I'm worth of her withering attitude. It takes another 30 minutes to get the food, its wait a burger, thats cool. But while I'm loading up our 8 drinks, I go ahead and grab straws and napkins and all the stuff we need to take out to the car before the food comes out. I walk over to grab some ketchup and am SNAPPED AT and told I can put it back and wait until my order comes out to get the ketchup. Who trains these people? I had a total of 8 meals, just give me some damn ketchup! We'll never go back.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.