We booked a one bedroom suit at this hotel for two nights. The nightmare began as soon as we checked in. The keys did not work, went to front desk got another set and did not work either. Waited in the hallway for the maintenance man who got it fixed. It was a very cold night 27 degrees so we turned on heaters both in the bedroom and living room. The heater in the bedroom did not work so we were moved to another room again heater in the bedroom did not work. The electrician brought us keys for two other rooms. I checked both rooms and the heater in either living room or bed room did not work. After trying four rooms with broken heaters and it was getting late so we decided to stay in a room where bedroom heater was working. I talked to the front desk lady and told her to find us a room with working heaters in both rooms first thing in the morning. The next day we stayed in our room till 11:00 AM and no one called or provided any assistance to move us in a suit where both the heaters worked so we went on to finish our business. When we returned our room keys were deactivated and did not work so get another set. Told the front desk lady that no one called or gave us another room. She was surprised. Despite of her full knowledge of all the problems the manager did not bother to call us or come by to assist or at least apologies for lousy service.
This is the worst hotel I have ever stayed in and most likely the last Holiday Inn. Will move on the Hilton or Marriott hotels where customer comfort is the top priority. The incognito Manage/owner of this hotel lacks hospitality and leadership. The entire staff is capable and willing to help but grossly lacks discipline and commitment to attending to the customers comfort. The manager needs an intense basic training in management and customer care. Four suits with faulty heaters is absolutely unacceptable by any hotel standards. We were charged full amount for both nights. This speaks loudly about this “DOG” Holiday Inn. Stay away from this DOG but if you must, avoid the sixth floor with one bed room suits.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express Plano East. Nestled on a quiet street just off Highway 75 in Plano, the Holiday Inn Express hotel offers a unique blend of the Stay Smart Express you have come to know, plus 10,000 square feet of flexible meeting space. The Holiday Inn Express Plano will warmly greet you in the morning with your Express Start breakfast with a variety of items to fit any palate. Enjoy our large outdoor pool area with heated spa, or work up your energy in our state of the art fitness room. The Holiday Inn Express Plano East also offers 137 large well-appointed rooms from standard level to our Presidential Suite. Located just mile from the DART light rail transit station you can reach most any destination. The hotel is close to the telecommunications corridor, Historic Downtown Plano District, the Plano Center, Collin Creek Mall, Allen Outlet Center as well as downtown Dallas and the Historic West End. Many Leading companies are within a few miles of the hotel including, Alcatel, Samsung, Nortel, Verizon, EDS, Perot Systems, Frito-Lay/Pepsico, Cisco Sytems, Raytheon, Fujitsu, Flextronics, Huawei and many more. If you love the outdoors there is a wonderful golf course close by. The service you will receive at the Holiday Inn Express Hotel Plano will set the bar to exceed your expectations and make you feel at home while you are away from home. Come visit us and let us give you a big welcome Texas Style. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express & Suites Plano East Hotel Plano
- Holiday Inn Express And Suites Plano East
- Holiday Inn Plano
- Plano Holiday Inn