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NYLO Plano at Legacy: Traveler Reviews

3.5 of 5
8201 Preston Road, Plano, TX 75024
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NYLO Plano at Legacy
Ranked #10 of 34 hotels in Plano
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278 reviews from our community

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Traveler rating
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    61
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Date Rating
Toronto, Canada
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Something different !”
4 of 5 stars Reviewed March 14, 2013

If you are looking for something a little different, give this hotel a try. The walls, ceiling and floor are concrete. Very modern feel. I didn't spend much time in my room, but it was comfortable if a little smaller than normal. It is perfect for the business traveler. If you are claustrophobic, the concrete surroundings might not be a good choice. You can set the room temp and it is quick to respond - warmer or cooler...The bed was wonderful. Keurig coffee machine in room with complimentary bottle of water and actual cream/milk instead of the powder stuff ! Wi-fi as well. Interesting decor. The bathroom was modern with a nice rain head shower, but it is best if you are by yourself or with someone else who you are very intimate with - just from a privacy perspective. Very good service from staff. Everyone was extremely friendly and helpful. Shuttle to take you where you need to go. Nice lounge area with a reading/library and pool table. Nice outside area to sit at as well. I only ate breakfast there one day, but the staff was quick and helpful and the food was good.
I would stay there again.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask JennieJM about NYLO Plano at Legacy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYLOManagement, General Manager at NYLO Plano at Legacy, responded to this review
March 15, 2013
Jennie-
It is always a pleasure to hear how our guests enjoyed their experience with us. Even better is to know our staff was accommodating. We look forward to your travels bringing you back to the NYLO Plano in the future.

Joe Massar
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilmington, DE
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
“Good Average Hotel”
3 of 5 stars Reviewed March 14, 2013

The NYLO hotel is in a great location for those on business travel. The staff is great and would recomend it to others. I have been staying at Nylo the past few month while in Plano for business. The hotel staff is friendly and nice. The amentities are pretty average. You get free wifi which I have found to be weak depending on which floor or room I am staying in. They offer free access to the fitness room which is small with only a handfull of machines. During my most recent stay at NYLO I encountered noisy neighbors one evening but was quickly taken care of my the front desk. Unfortunately they do not offer complimentary breakfast. I will continue to stay at the NYLO when in Plano for business. PS: The floors and walls are concrete. Bring a pair of slippers if you dont like cold floors. I wish they also offered slippers.

Room Tip: Request a King rooms if you are traveling solo. The beds are comfortable.
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 4 more reviews by Cait D for Plano
Ask Cait D about NYLO Plano at Legacy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYLOManagement, General Manager at NYLO Plano at Legacy, responded to this review
March 20, 2013
Good Day Cait D,

Thank you for the detailed feedback. I am pleased that you received great service from our team here at NYLO Plano at Legacy.

In regards to the noise from neighboring rooms, I sincerely apologize that you had to encounter such behavior during your visit, but am happy to hear that our Front Desk team was able to address it during your stay.

We hope to see you again soon and always feel free to contact us directly should you need future service.

Best Regards,
Joe Massar
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Clemmons, North Carolina
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Good Basic Rooms”
4 of 5 stars Reviewed March 11, 2013

I stayed at this hotel on business and therefore didn't spend a ton of time in the room. This was a good thing as it could get a bit claustrophobic at times. The rooms are very pretty - modern in nature and simple. Lots of concrete, nice furnishings etc...but the room was very narrow. Like I got up from bed and had to make my way out sideways to get to the rest of the room. Don't forget that in the middle of the night! The bed was ultra comfy and the shower was amazing -best shower ever! The restaurant was also good, I ate there a few nights. Overall it was a good experience, but the feeling that the walls were closing in might keep me away next time.

Room Tip: The fifth floor rooms are quite narrow
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Susan L about NYLO Plano at Legacy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYLOManagement, General Manager at NYLO Plano at Legacy, responded to this review
March 21, 2013
Thank you for the review and your comments regarding your recent visit to NYLO Hotels. I am pleased to read that you enjoyed our NYLO NYTE bed and that you were able to dine with us at the LOCL Restaurant!

We look forward to your travels bringing you back to NYLO Plano at Legacy in the near future.

Best Regards,
Joe Massar
General Manager
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Austin, Texas
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
“Comfortable and friendly”
4 of 5 stars Reviewed March 8, 2013

My teen daughters and I stayed here for a weekend trip to the area. A very modern hotel.
We all loved the waterfall shower head.

The staff was very friendly and attentive. We found a small leak in our bathroom and they fixed it. We did not have the opportunity to dine on property but their seemed to be people who came just for that. The coffee bar was nice and they had travel sized packages of almost everything that someone might have forgotten to pack.

There are plenty of places and choices to eat nearby. There is a mall and the Shops at Legacy close by.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask LBBell about NYLO Plano at Legacy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYLOManagement, General Manager at NYLO Plano at Legacy, responded to this review
March 21, 2013
LBBell,

Thank you for the fantastic feedback! I am happy you and your daughters enjoyed your weekend retreat at NYLO Plano at Legacy. I apologize for the leak that occurred during your stay with us, but I am pleased to hear that we were able to ressolve the issue.

Please touch base when you are ready for another amazing weekend getaway, as I will have my team create a signature NYLO experience for you.

Best Regards,
Joe Massar
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Williamsburg, Virginia, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Hip hotel”
4 of 5 stars Reviewed March 6, 2013

Just stayed at the Nylo on my latest trip to Plano. It is conveniently located for business travel as it is right in the heart of the corporate district, and within walking distance to my location. The hotel has a "hip" vibe, with hanging chairs in the lobby, and a loft feel to the rooms. The walls and floors in the rooms are exposed concrete, but are surprisingly warm in the winter. The shower was great, a big rain head with very good water pressure. The bathroom is a little funky, with privacy screens but not a fully private walled area. This was fine for me as I was travelling alone, but may be uncomfortable for some who are travelling with a companion. The bed was very comfortable, but room was on the small side. I had a room that was on the outside of the hotel facing the road, and I could hear traffic noise in the morning. If you can, request a room that looks over the pool - it will be quieter.

The restaurant was also good. I had the scallops and the macaroni and cheese (which was to die for) for dinner, and they had very reasonably priced breakfast options. Service was good at dinner, but slow for breakfast.

The pool area is nice, with an outdoor fireplace. It was too chilly for me to enjoy it during my stay, but it made for a nice atmosphere. The pool is small, but good enough to dip into to cool off.

Overall, I would stay there again.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Sharon M about NYLO Plano at Legacy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about NYLO Plano at Legacy

Also Known As:
Nylo Plano At Legacy Hotel Plano
Nylo Plano At Legacy Hotel
Nylo Hotel Plano
Nylo Plano
Address: 8201 Preston Road, Plano, TX 75024
Phone Number:
Region: United States > Texas > Plano
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotels in Plano
#3 Business Hotels in Plano
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
NYLO Plano provides a unique experience through its chic decor and affordable price. Rooms with polished concrete floors and exposed brick and piping walls simulate a trendy NYC loft. NYLO Plano runs on 50 percent wind power. All NYLO rooms have 32'' HDTVs and do not charge for the little things; even the bottled water in the rooms is free. NYLO is surrounded by many major corporations, restaurants, shopping, and nightlife at Legacy. ... more   less 
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