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NYLO Plano at Legacy: Traveler Reviews

3.5 of 5
8201 Preston Road, Plano, TX 75024
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NYLO Plano at Legacy
Ranked #10 of 34 hotels in Plano
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281 reviews from our community

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New York City, New York
Senior Contributor
47 reviews 47 reviews
35 hotel reviews
Reviews in 32 cities Reviews in 32 cities
33 helpful votes 33 helpful votes
“Mixed emotions on the design but a good stay”
4 of 5 stars Reviewed December 16, 2012

My stay was a positive one but nonetheless I had mixed emotions about the NYLO Plano. Note that I only stayed for one night and was in fact only at the hotel for 12 hours, with a very late check in and an early departure the next day, so I didn't get to experience the nightlife/fun public areas of the hotel which include a great-looking pool and outdoor bar scene and a restaurant that looked pretty cool as well (I have heard from others that the pool area gets really crowded and is really fun so I was disappointed to miss checking that out...I just walked around it at 5 in the morning before checking out!_. At $90 a night I did think it was a good value and also just a fun experience for anyone interested in design; at the price it goes up against Residence Inns, Homewood Suites, etc., and if you are used to staying at those properties, this makes for a fun departure for a night or two. Rather than a bland big box hotel, it is super modern and quirky. The lobby and public areas are very "designed" and kind of fun though not really my taste. The service (at least what I experienced during my quick trip) was great: super fast check-in and check-out. I wasn't crazy about my room: it was fine, clean enough, but the poured cement floors are a bit cold and the bathroom left a little to be desired and the lighting isn't great (and there is no closed-off closet - just a rod with hangers - which is a pet peeve of mine). The oversized windows and loft style is fun though - I just wouldn't want to stay there for more than a night. The desk area and the lighting isn't an ideal set-up for a business traveller who has to put in some hours during his or her stay...I also wouldn't want to stay there with kids (at least not in the room I was in: the layout just wasn't right). All that being said, the outside/facade of the building is gorgeous with a beautiful brick facade and tall cypress pines - the look was kind of reminiscent of New York's Bowery Hotel. It's right off the highway and across from what seemed to be a gigantic shopping center so I would think the location is good too. I didn't use the gym but I looked at it and it's nice. In conclusion, definitely worth a try depending on the purpose of your stay and if you are remotely interested in design, you will find it interesting no matter your taste!

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask RLB_NYC about NYLO Plano at Legacy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYLOManagement, General Manager at NYLO Plano at Legacy, responded to this review
January 2, 2013
Good Day,

Thank you for the detailed feedback. I am pleased that you enjoyed the hotel and the amenities during your visit to North Dallas.

In regards to the lighting in our guest rooms, we are looking into adding different lighting accommodations to the desk areas of our Lofts.

Thank you again for your feedback. Please touch base when your travels return you to Plano and hopefully the next trip you will be able to visit The LOFT Restaurant & Lounge.

Stay Unique,
Joe Massar
General Manager, NYLO Plano at Legacy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
1 helpful vote 1 helpful vote
“Great hotel”
5 of 5 stars Reviewed December 13, 2012

Wonderful hotel! I thoroughly enjoyed my stay there. Everything about this hotel, from the top quality front desk staff (Irene) to the well appointed amenities and comfortable bed was top notch.
Highly recommended.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask HowT154 about NYLO Plano at Legacy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYLOManagement, General Manager at NYLO Plano at Legacy, responded to this review
January 2, 2013
Greetings HowT154,

Thank you for taking the time to share your feedback with us on TripAdvisor. I am very pleased to read that your stay was wonderfully delightful, please be assured that I have shared your kudos to the team!

We look forward to seeing you again in the near future.

Stay Unique,
Joe Massar
General Manager, NYLO Plano at Legacy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmond, Oklahoma
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Good value for the money”
4 of 5 stars Reviewed December 10, 2012

First time staying at the NYLO, and I have mixed emotions about this hotel.

PROS:
Stylish, modern, and pleasantly different than the usual boring holiday inn
Very good value for the money - $109 total for two nights can't be beat
Convenient to local shopping, eating and entertainment
Friendly hotel staff
Comfortable bed with nice linens
Nice looking outdoor bar area with pool
Issues with door locks were addressed promptly by the front desk and maintenance staff
CONS:
Parking, parking, parking. We arrived at the hotel around 1130 at night and there were literally NO parking spaces anywhere due to a private event being hosted at the hotel. There are no other businesses nearby - just across very busy Preston Rd or about 1/4 mi or more walk to the nearby McAfee building. My husband had to drive through the lot for a half hour before a spot could be found. When I complained to the front desk, the clerk expressed his concern but said there was nothing he could do and that this was a common problem for the hotel. He also indicated that the problem was partially due to the fact that locals would come to enjoy the "open bar". There has to be a better way to manage parking for these events and it was the worst part of our stay.

There is no tub, which I expect at a hotel like this, but nevertheless I do prefer one when available, and it would make staying with small children challenging. The shower also wasn't hot enough for my taste.

The noise level was very excessive at this hotel - we were staying on the side overlooking the pool, and parties were held both the Fri and Sat nights we stayed which we quite boisterous. The noise level in the hallway was also bad. This doesn't really bother my husband and I, but if loud noise drives you away don't stay here. There's also a large "hipster" crowd with a propensity for drunkenness, so I wouldn't consider this a "family" hotel.

Despite these concerns, considering the exceptional value and nice accomodations, I would at least consider staying again, but if the price were to go up and/or if the parking continued to be an issue I would stay elsewhere.

Room Tip: Don't stay poolside if you don't like noise.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask priddygrrl about NYLO Plano at Legacy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYLOManagement, General Manager at NYLO Plano at Legacy, responded to this review
December 13, 2012
priddygrrl,

Thank you for the detailed feedback. I am pleased that you received great service and enjoyed the hotel's design! I sincerely apologize regarding the parking, the area can become quite crowded & lively at night, especially on weekends. We have been discussing other alternatives so this does not inconvenience any of our future guests.

Please touch base when your travels return you to Plano.

Best Regards,
Joe Massar
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Danbury, Connecticut
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Love the NYLO!!”
5 of 5 stars Reviewed December 10, 2012

Great service, cool atmosphere and the best bed in the world!! I have traveled to the Plano area on numerous occasions and have tried all the hotels in the area. The NYLO by far has the best rate, coolest atmosphere, nicest staff and the most comfortable bed I have ever slept in. The loft style is cool and the rooms are nicely outfitted to accommodate a business traveler!

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Michele B about NYLO Plano at Legacy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYLOManagement, General Manager at NYLO Plano at Legacy, responded to this review
December 13, 2012
Michele B,

Thank you for your amazing feedback and for sharing them with us on TripAdvisor. I am pleased to read that you had a fantastic stay at NYLO Plano at Legacy, please be assured that I have forward your kudos to the team!

We look forward to seeing you again in the near future.

Stay Unique,
Joe Massar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norman, Oklahoma
1 review
“Trendy, fun, and pet-friendly!”
5 of 5 stars Reviewed December 4, 2012

NYLO was a last minute decision with a great price from hotels.com. I searched for pet-friendly hotels and not expect to find such an upscale hotel. We loved the fun, funky decor. We enjoyed the restaurant bar so much the night before with live music and a great atmosphere, we also had breakfast there the next morning. The front desk was very personable. I highly recommend NYLO.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Amber M about NYLO Plano at Legacy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYLOManagement, General Manager at NYLO Plano at Legacy, responded to this review
December 13, 2012
Amber M,

Thank you for your amazing feedback and for sharing them with us on TripAdvisor. I am pleased to read that you had a wonderfully delightful stay at NYLO Plano at Legacy, please be assured that I have forward your kudos to the team!

We look forward to seeing you again in the near future.

Stay Unique,
Joe Massar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about NYLO Plano at Legacy

Also Known As:
Nylo Plano At Legacy Hotel
Nylo Plano At Legacy Hotel Plano
Nylo Hotel Plano
Nylo Plano
Address: 8201 Preston Road, Plano, TX 75024
Phone Number:
Region: United States > Texas > Plano
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotels in Plano
#3 Business Hotels in Plano
#8 Family Hotels in Plano
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
NYLO Plano provides a unique experience through its chic decor and affordable price. Rooms with polished concrete floors and exposed brick and piping walls simulate a trendy NYC loft. NYLO Plano runs on 50 percent wind power. All NYLO rooms have 32'' HDTVs and do not charge for the little things; even the bottled water in the rooms is free. NYLO is surrounded by many major corporations, restaurants, shopping, and nightlife at Legacy. ... more   less 
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