We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Family of 4 and dog stayed comfortably for 32 days” 5 of 5 stars
Review of Staybridge Suites Plano - Richardson Area

Save Saved
You added Staybridge Suites Plano - Richardson Area to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Staybridge Suites Plano - Richardson Area
3.0 of 5 Hotel   |   301 Silverglen Road, Plano, TX 75075   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #5 of 37 hotels in Plano
Lewisville
1 review
“Family of 4 and dog stayed comfortably for 32 days”
5 of 5 stars Reviewed September 14, 2013

Our family with 2 kids and a dog comfortably stayed in a 1 bedroom suite for 32 days while we waited for our new home to close. Staff was always polite and helpful with meeting our needs. There was onsite storage, free breakfast daily and dinners tuesday - thursdays. Room had many comforts of home, well stocked kitchen, 2 tvs and business desk with wired internet where we conducted business. Wifi was great at times, but intermittent on occasion. There was a common area den furnished with nice living room style couch where we could have private phone calls or conversations. Eating area was always clean and spacious to dine. We were given extended stay rate which was the lowest daily rate in north Dallas and if you stayed 30 days or more, tax was excluded!

Our only complaints were the ventilation system in the indoor pool area wasn't working and there were no plans to fix it. It was sweltering during our August stay. It was impossible to watch the kids while they swam. We had to go in the water to stay cool. Also, our first room had a bad odor that was covered over with air freshner when we first arrived. We had to wait 2 weeks for the right room to be available. In the end, we were very happy with how the comforts of home were provided and our privacy was respected. Special thanks to Anna, Christian, Marcelo and others who made our stay pleasant.

Room Tip: Higher floors are quieter as you can hear noise above you.
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

231 people have reviewed this hotel

Traveler rating
    175
    35
    16
    2
    3
See reviews for
58
23
39
122
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 13, 2013

stayed here for a week in thrid floor; my room was okay, but view was bad; finally changed my room on last day.

It has some unique features.

* pick and drop to office and metro. (waiting time is min 30-60 mins)
* complimentary dinner ( with wine) once in week.
* its close to central wallmart and central market.
* dvds are available for reception for view.
* gym and swimming pool are good

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 6, 2013

I stayed here for a week while working in Plano. The front desk staff were welcoming and friendly, and I was impressed by the cleanliness of the room. The hotel is in a handy location close to Walmart and Central Market. The only negative thing I noticed was that I could hear the people in the room above me walking around in the middle of the night.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenks, Oklahoma
Top Contributor
74 reviews 74 reviews
48 hotel reviews
Reviews in 38 cities Reviews in 38 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed September 6, 2013

We stayed here after the Southfork Hotel totally screwed up our reservation that was made through Priceline. The girl at the front desk was awesome when we checked in. The hotel was very clean and the beds were comfortable. We stayed in one of the suites and it was huge! The room stayed really cool and relaxing. With 5 girls soccer teams staying there it was surprisingly quiet. Where I have me problem is the with the soccer mom's that need to grow up. Thier kids get out of school on Friday, get straight in the car (oops SUV) and drive 5 or more hours to soccer tournaments. The kids get home late on Sunday night and have to be up first thing Monday morning to go to school. Kids DO NOT enjoy this lifestyle. They have to do it so Mom and Dad can live their life through their kids. These soccer mom's are rude to the other guest and take over the breakfast and other public areas.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El Paso, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed September 3, 2013 via mobile

Hotel was able to accommodate our soccer team +5 other teams Without any problems whatsoever. We arrived in Dallas 10:30 AM and All of our rooms were ready to go. After driving 10 hours straight it was nice to be able to get your rooms and rest. Ms. Kim Tanner and hotel staff were exceptional

  • Stayed August 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Odessa, Texas
Senior Contributor
21 reviews 21 reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 1, 2013 via mobile

This has been a great experience. Came for weekend with family and participate in a soccer tournament. They had nice clean rooms and the kitchen even has a dishwasher. The pool was very nice and they also have a place to cook out and enjoy a Picnic in a covered area. There is also a nice basketball court. The complementary breakfast was very good.
We had a problem with our room not being cool enough on a 105 day. Once the manager was informed he immediately took care of it. Look forward to our next team trip to stay at Staybridge.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed August 3, 2013 via mobile

We are checking out early after changing rooms already. We stayed here 7 months ago and noticed a heavy mold odor in bathroom, so we kept the fan on and door shut. This time, on top of a large roach coming out of the folded bathmat during my toddler's bath we can see the mold. (Pictures included)

Our first room had been smoked in heavily, so we moved. Our toddler wouldn't even go in because of smell. We were offered air freshener, but I explained I had asthma and we were given another, larger suite.

The staff here is quite gracious and pleasant, but we will go back to Embassy Suites. Staybridge's lot is easier now that our dog is elderly, but it isn't worth it with an asthmatic and child to stay here until this issue is fixed, rather than covered up with heavily scented sprays.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites Plano - Richardson Area, responded to this review, August 20, 2013
Dear have_pup_will_travel,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the bathroom condition. We will address this point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Staybridge Suites Plano - Richardson Area? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Staybridge Suites Plano - Richardson Area

Address: 301 Silverglen Road, Plano, TX 75075
Phone Number:
Location: United States > Texas > Plano
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Plano
#6 Business Hotel in Plano
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites Plano - Richardson Area 3*
Official Description (provided by the hotel):
Your Ideal North Dallas Hotel, Staybridge Plano - RichardsonConveniently located off George Bush Turnpike and Coit Street, the hotel offers business travelers and families a comfortable safe atmosphere, with all the amenities for a pleasant stay. Close to University of Texas at Dallas and Baylor Regional Medical Center, the Staybridge Suites Plano - Richardson provides extended stay guests with an upscale hotel close to Dallas area attractions and area businesses. On weekends we welcome wedding room groups and a family s visiting the area. Enhanced Amenities: Fully functional Private Office available at no cost. Free passes to La Fitness. Complimentary bicycles available for use. Private Hospitality Lounges available, for corporate guests. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Priceline, Travelocity, Booking.com, IHG, Orbitz, Tingo, BookingOdigeoWL, Despegar.com, Hotels.com, Expedia, Agoda and Venere so you can book your Staybridge Suites Plano - Richardson Area reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Staybridge Suites Plano - Richardson Area Hotel Plano
Plano Staybridge Suites

Owners: What's your side of the story?

If you own or manage Staybridge Suites Plano - Richardson Area, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.