Most of the teen workers we encountered who were supervising the various areas of the facility seemed bored, unmotivated, and oblivious. The workers for the mechanical bull offered no assistance to kids who were having trouble mounting the bull. The inflated floor for the mechanical bull ring had a large hole torn in the fabric. It was a tripping hazard and nothing had been done to repair it or at least to ensure that people were aware of the hole so they could avoid it. The teens running the foam pit gave very little regard to the lengthy line of kids who were waiting patiently for their turn. There didn't seem to be a consistent participation time for each kid in the pit. One worker allowed some kids to play in the area for well over 5 minutes, which is a long time for this activity, especially when there are 25 kids/families waiting for their turn. The smaller children's area could use more activities or inflatables. There's a large teepee and a kid-sized slide that goes mostly unnoticed and unused. There's a large "barn" room that has nothing in it, except maybe a ball or two, occasionally. Play houses or something similar could be set up in that room very easily, but there doesn't appear to be any plans to utilize that space. Also, for those families who have small children, as well as older children, it's difficult to supervise them both adequately because of the layout.
Overall, management needs to step up their game in regard to customer service, improving staff motivation and awareness (or simply by hiring kids who have a personality and who show initiative), and general maintenance and improvement of all areas.
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