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“Our home away from home in Dallas” 5 of 5 stars
Review of Homewood Suites by Hilton Plano-Richardson

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Homewood Suites by Hilton Plano-Richardson
3.0 of 5 Hotel   |   2601 E Pres. George Bush Highway, (NE Corner of Jupiter Rd Intersection), Plano, TX 75074   |  
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Ranked #1 of 39 Hotels in Plano
Atlanta, Georgia
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
“Our home away from home in Dallas”
5 of 5 stars Reviewed May 20, 2013

This is the second time we have stayed at this hotel. The staff is wonderful, the hotel is beautiful and immaculate, and the breakfast as well as the welcome home reception on weekday evenings is always a hit with the family. This time, we had to book at the last minute due to a death in the family, but we were able to get a bereavement rate by calling to book the room. Neither time that we have visited has it been warm enough to swim, so hopefully our next visit will be during a warmer time. We won't stay anywhere else when visiting our DFW relatives.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaLodging, General Manager at Homewood Suites by Hilton Plano-Richardson, responded to this review, May 23, 2013
Thank you very much for the wonderful review, and my team and I are so glad you've enjoyed our hotel on two occasions. I am sorry to hear of your loss, and glad that my team was able to accommodate you with a bereavement rate. We thank you for choosing our hotel, and hope next time you're in town you'll be able to enjoy our refreshing pool and spa.

Many thanks again, and we look forward to seeing you soon.

Sincerely,
Jennifer Ross
General Manager, Homewood Suites Plano/Richardson
2012 Connie Pride Award of Merit Homewood Suites hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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288 reviews from our community

Traveler rating
    230
    45
    6
    4
    3
See reviews for
120
25
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100
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • French first
  • Any
English first
Lincoln, Nebraska, USA
Top Contributor
51 reviews 51 reviews
45 hotel reviews
Reviews in 38 cities Reviews in 38 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed May 16, 2013 via mobile

Excellent room set up, comfortable bed. Exercise room with 2 treadmills, 1 elliptical and free weights. Beautiful decor, nice pool and jacuzzi, nice breakfast and very good evening meals... what more can a contented traveler have to say? Oh, and yes... the front desk clerk advised me of the central location of the elevator : )... overall great place!!!

Stayed May 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaLodging, General Manager at Homewood Suites by Hilton Plano-Richardson, responded to this review, May 20, 2013
Thanks for the kind words, and we're so glad you enjoyed your stay with us! My team and I all work hard to maintain our award-winning hotel, and guest feedback is always welcomed and appreciated. I've passed along your comments to my team as they will enjoy reading them.

Thanks again, and we hope to see you soon!

Sincerely,
Jennifer Ross
General Manager, Homewood Suites Plano/Richardson
2012 Connie Pride Award of Merit Homewood Suites Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 stars Reviewed May 11, 2013

Overall the stay was adeqaute. Location is terrible because of all the traffic in the area in mornings and evenings. The breakfast in the morning was okay but nothing spectacular. I had issues with the television the entire stay with not being able to receive local channels.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaLodging, General Manager at Homewood Suites by Hilton Plano-Richardson, responded to this review, May 15, 2013
Thank you for reviewing your stay, and on behalf of my team, I apologize you were not completely satisfied with your experience. I have forwarded your comments to my staff for their review, as guest feedback helps us gauge the level of service we provide, and illuminates opportunities for improvement. I have followed up with my maintenance team regarding the local channel selection, and the food and beverage team will look for ways to add more variety to our breakfast selection.

Also, should you prefer a suite located on the rear of the hotel, away from the highway, please let us know; we will always do our best to accommodate you based on availability.

Thanks again for your feedback, and for being our guest.

Sincerely,
Jennifer Ross
General Manager, Homewood Suites Plano/Richardson
2012 Connie Pride Award of Merit Homewood Suites Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plano/Richardson, United States
1 review
5 of 5 stars Reviewed May 9, 2013

Great hotel, huge rooms, friendly staff, would recommend it to anyone looking for a place to stay in the Plano/Richardson area. There is also a courtesy shuttle, and a decent sized continental breakfast. The only drawback to my stay was that there was construction happening on the property, but the hotel was very informative of the situation, and I didn't notice or hear too much.

  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaLodging, General Manager at Homewood Suites by Hilton Plano-Richardson, responded to this review, May 15, 2013
So glad you enjoyed your stay with us, and we appreciate you choosing our hotel. I do apologize for any inconvenience you experienced due to the on-site construction, but I'm glad to hear you were kept informed. We're always looking for ways to improve our hotel and guest experience, and this occasionally involves updating the hotel construction. Next time you're in the area, we hope you'll come by to experience our new and improved look.

Thanks again, and we hope to see you soon.

Sincerely,
Jennifer Ross
General Manager, Homewood Suites Plano/Richardson
2012 Connie Pride Award of Merit Homewood Suites Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Richland Hills, United States
1 review
5 of 5 stars Reviewed May 1, 2013

The hotel lobby and room were both very clean and kept up. We walked into a lobby with a fun, modern look, which was very nice to see it's an updated kind of place. The staff was very nice, and our room was in great condition. The bedroom even had a ceiling fan - imagine that, a ceiling fan in a bedroom at a hotel!! :) They even left a couple of freebie surpises in our kitchenette area.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaLodging, General Manager at Homewood Suites by Hilton Plano-Richardson, responded to this review, May 15, 2013
Many thanks for the great feedback, and we appreciate you choosing our hotel! We all work hard to maintain our award-winning hotel for our guests, and we're so glad you enjoyed our decor, accommodations and service - including the ceiling fans (an especially nice amenity during the warmer weather!).

Thanks again, and we hope to see you soon.

Sincerely,
Jennifer Ross
General Manager, Homewood Suites Plano/Richardson
2012 Connie Pride Award of Merit Homewood Suites hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
Top Contributor
54 reviews 54 reviews
34 hotel reviews
Reviews in 34 cities Reviews in 34 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed April 21, 2013

Full Time Business Traveler: The Homewood Suites Plano is a good hotel. It is located right off the freeway (no issue with freeway noise), there is amply parking, it is literally right next to a Burger King, McDonalds, and a gas station/convenience store (all within a couple minute walk), The building itself is a standard homewood suites that is kept well. The lobby is very nice (better than the average Homewood) and staff was friendly and helpful. The room's decor is in good condition, kitchen was in excellent condition, bed was comfortable. Environmental controls were very good, shower water pressure ok to decent, good audio/video (though it has the a smaller list of channel options), lighting was good, internet speed ok. I would rate the quality of the free dinner as slightly above average for a Homewood.
The one complaint I have is the elevator and this keeps it from getting a higher 4+ mark (I give it 3.75 out of 5). There is only one elevator location (2 elevators) and it is at the opposite side of the building from the lobby as well as not near any entrance. This might be the most inconvenient location for an elevator that I have encountered at a hotel of this type. It isn't a major deal (except when checking in with heavy luggage) and does not keep me from staying here again if business requires another visit to Plano. And it does not keep me from recommending the hotel.

Stayed April 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaLodging, General Manager at Homewood Suites by Hilton Plano-Richardson, responded to this review, April 23, 2013
Thanks for taking the time to review your stay, and we appreciate the feedback. We're glad to hear that overall, you enjoyed your stay with us.

I understand your comments regarding our elevator location, and apologize for any inconvenience. If you would like a suite closer to the elevator, or in a particular area of the hotel (near the lobby or an entrance), please feel free to ask the front desk. We will always do our best to accommodate you.

Thank you again, and we all look forward to welcoming you back!

Sincerely,
Jennifer Ross
General Manager, Homewood Suites Plano/Richardson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma City, Oklahoma, United States
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 10, 2013

We had an outstanding experience at Homewood Suites! We selected this hotel mainly because it was close to IKEA and Frys, but it turned out to be an excellent choice! Extremely comfortable accommodations, very helpful staff and a lovely breakfast. We will definitely choose this hotel again!

Room Tip: The 2 BR suites are very spacious and a great value for a family!
See more room tips
  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MagnoliaLodging, General Manager at Homewood Suites by Hilton Plano-Richardson, responded to this review, April 15, 2013
Thanks for the kind words, and I'm so glad you and your family enjoyed your stay with us! It is a real plus having Frys so close by, and IKEA just a short drive away, in addition to lots of other great shopping (Collin Creek, Watters Creek, Allen Premium Outlets) all nearby. Always glad to hear you found our service and accommodations up to par, as we work hard to ensure all of our guests have a great experience at our hotel.

Thanks again, and we hope to see you again soon!

Sincerely,
Jennifer Ross
General Manager, Homewood Suites Plano/Richardson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Plano-Richardson

Address: 2601 E Pres. George Bush Highway, (NE Corner of Jupiter Rd Intersection), Plano, TX 75074
Phone Number:
Location: United States > Texas > Plano
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Plano
#1 Family Hotel in Plano
#1 Romantic Hotel in Plano
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Plano-Richardson 3*
Number of rooms: 108
Official Description (provided by the hotel):
Homewood Suites by Hilton Plano/Richardson is an all-suite property conveniently located in the Plano Technology Crossroads area. 108 suites, including 24 two-bedroom suites, the Homewood Suites features fully-equipped kitchens, LCD HD TVs with premium channels, Herman Miller desk chairs, Neutrogena bath products, granite countertops, rich wood accents, property-wide complimentary high-speed internet access, laundry facility, business center, event space accommodating up to 60 guests, Fitness Center, and outdoor Sports Court, pool and spa. ... more   less 
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Also Known As:
Homewood Suites By Hilton Plano-Richardson Hotel Plano
Homewood Suites Plano
Homewood Plano
Plano Homewood Suites

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