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“The staff were outstanding.” 3 of 5 stars
Review of TownePlace Suites Dallas Plano

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TownePlace Suites Dallas Plano
2.5 of 5 Hotel   |   5005 Whitestone Lane, Plano, TX 75024   |  
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Ranked #16 of 39 Hotels in Plano
Horseshoe Bay, Texas
Top Contributor
91 reviews 91 reviews
11 hotel reviews
Reviews in 30 cities Reviews in 30 cities
14 helpful votes 14 helpful votes
“The staff were outstanding.”
3 of 5 stars Reviewed April 19, 2013 via mobile

All of the staff were outstanding. They were all very helpful and committed to customer service. They made up for the the age of the property and the room furnishings. All the furnishings need to be replaced - they are past their life span.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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61 reviews from our community

Traveler rating
    25
    21
    9
    2
    4
See reviews for
16
6
6
27
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Houston, Texas
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 22, 2013

I commute from Houston to Plano and have tried quite a few other hotels. I decided to settle with this one and will be going back next week for the forth week in a row.

Good for the business traveler. Has what you need at a reasonable price.
Breakfast (in spite of being called "Continental") is coffee, fruit and waffles. OK for the person that wants to get out and get to the office.
Cleaned daily.
Has: refrigerator, stove, iron, enough hanging space.

Room Tip: Get the top floor. The floors are made of wood and if somebody checks in at 3am it will wake you.
See more room tips
  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Conway, Arkansas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed March 14, 2013

Our room was clean, like validly clean. The mattress was actually very comfortable, but the sheets were a bit rough for my taste. The hallways and elevator could have used a vacuum, but it was really windy outside and I think maybe leaves just kept blowing in because the 2nd floor hallway was clean. The kitchenette even has a stove/oven combo, something most kitchenettes lack in hotels. The breakfast was lacking, but for that price I was okay with that.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
Reviews in 13 cities Reviews in 13 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed March 11, 2013

My wife and 4year old travel a bunch and this would be our first stay at a Towneplace Suites. I have to say it was really good.

We can in town to visit the circus that was at the Dr.Pepper Arena on Saturday. We stayed here so we didn't have to drive all the back at 11pm, and it was a good meet up place for the other family we were going with.

The check in was very easy. The person at the front desk asked me if I needed any directions any where, she showed me around the lobby, showed me where the elevators were and all mentioned all about the breakfast in the morning. She gave me 75% more info than many front desk people at high end hotels. The free Wifi was a plus as well.

We got to the room and we had a studio, which came with a Queen bed, pull out sofa and a full kitchen. We ended up making dinner for us and the other family before the circus and there was plenty of room for the 3 kids and 3 adults. The only thing I didn't like was that they advertised that the windows opened up, but they only open up by a matter of 2 fingers. I wish we could of got some more air at night since it was really nice outside after it rained. If the windows open at a hotel, I try and open them to get fresh air and maybe do my part in saving energy. Everything in the kitchen worked, the bed was comfy, and the pull out sofa worked just fine for out 4year old.

The free breakfast was really good. My son loved the Texas shaped waffles and whipped cream. My wife and I had some fruit and juice/coffee. It was a wonderful stay and if we ever need another night in Plano for any reason we will stay here again. It really was a great location for anything in Frisco, if those hotels are sold out for any reason.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado Springs
Top Contributor
467 reviews 467 reviews
104 hotel reviews
Reviews in 176 cities Reviews in 176 cities
171 helpful votes 171 helpful votes
5 of 5 stars Reviewed February 28, 2013

This is a pleasant business hotel, with nice, spacious rooms, clean common areas, pleasant landscaped grounds and friendly staff. Yet the General Manager, Pablo Villarroel, sets a positive and welcoming tone for this property that sets it far above the rest.

His friendly greeting in the morning was such a pleasant surprise! His upbeat attitude of putting the customer first sets the tone for the entire hotel team - every staff member I encountered was friendly and smiling.

Marriott International should bottle what Mr. Villarroel is doing and replicate it! I will return to this hotel and recommend this hotel to friends without a second thought!

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 22, 2013 via mobile

The room are used but kept clean. They are larger than most suite rooms. The TV selection is not bad. Workout room is small but they have a treadmill and stepper and some dumb bells. Pretty quite but AC units not the greatest, kinda noisy.

Location is not bad like on reviewer said, they just didn't take time to look at there map. If you go one street over on a back road you will come out on Tennyson and there is a red light to turn on to Preston and off to Frisco.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, OH
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 15, 2013 via mobile

Very nice staff, they are always smiling and willing to help. Rooms are clean with a nice kitchen for all your beeds, breakfast is good with a variety of cereals, waffles, muffins, juice, great coffee, etc.

Has it everyhing at a great price.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about TownePlace Suites Dallas Plano

Address: 5005 Whitestone Lane, Plano, TX 75024
Location: United States > Texas > Plano
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 39 Hotels in Plano
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — TownePlace Suites Dallas Plano 2.5*
Number of rooms: 106
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Also Known As:
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Towneplace Suites Plano

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