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“Terrible two star in Texas” 1 of 5 stars
Review of Holiday Inn Express North Plano

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Holiday Inn Express North Plano
2.5 of 5 Hotel   |   3101 North Dallas Parkway, Plano, TX 75093   |  
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Ranked #19 of 39 Hotels in Plano
Tulsa, Oklahoma
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70 reviews 70 reviews
57 hotel reviews
Reviews in 33 cities Reviews in 33 cities
66 helpful votes 66 helpful votes
“Terrible two star in Texas”
1 of 5 stars Reviewed June 25, 2008

My family stayed in this hotel for a weekend in June. Its in the 3100 block of the North Dallas Tollway. The decor in this hotel is old and dated and the rooms and hallways smell like cigarette smoke. We had many minor problems during our stay. The first was when we arrived we ordered pizza to our room and when we went to buy soda at the vending machine in the hallway there wasn't any. All the machines were out on other floors too. It was this way for our entire stay. Another thing they were out of was coffee in the lobby. We ran out in our room, so we went downstairs. The desk clerk said they would make some more. Several hours passed and no coffee and none until the next morning when they made some. How hard is it to make coffee or give me another bag for the maker in my room? The lobby is also supposed to have cookies made daily, not here. They were old and stale and when I asked when they would make more the help at the front desk said they didn't know. I should have known something was up when I called for reservations to this hotel and the woman who answered couldn't speak English. Don't pay more than $40 for this place a night as you can do much better for a two star on priceline. We were forced to stay here based on a family gathering and it was a complete waste of our money.

  • Liked — The free breakfast
  • Disliked — The customer service was awful
  • Stayed June 2008, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
3101_HIEPlano, Front Office Manager at Holiday Inn Express North Plano, responded to this review, December 13, 2010
As part of the new updated Holiday Inn Express & Suites in Plano, we would like to offer our apologies for your last stay with us back in 2008. However, you will be happy to know that since you stayed with us, we have updated our hotel with a $1 million dollar renovation including updating guest rooms, our lobby, and our great room which offers an outstanding breakfast. Awarded the IHG Best Renovation Award for 2010, we feel that our staff and our hotel have exceeded many expectations. We hope the next time you visit Plano, you stop by, we'll even greet you with a fresh cup of coffee and a warm chocolate chip cookie when you arrive.
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74 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Additional Information about Holiday Inn Express North Plano

Address: 3101 North Dallas Parkway, Plano, TX 75093
Phone Number:
Location: United States > Texas > Plano
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Plano
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express North Plano 2.5*
Number of rooms: 79
Official Description (provided by the hotel):
Recently the winner of the 2010 IHG Renovation Award, Holiday Inn Express and Suites N. Plano is pleased to offer guests a hotel that has undergone a $1 million dollar renovation and has updated its team with a renoun group of individuals that pride themselves in service, guest appreciation and above all, building relationships. With exceptional attention to detail in every room, in every amenit and in every conversation, you will feel like you are home at Holiday Inn Express & Suites N. Plano. ... more   less 
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Also Known As:
Holiday Inn Express n. Plano Hotel Plano
Plano Holiday Inn

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