I stayed for 2 nights while on business. The hotel was clean and in overall good repair. The second rooms bathtub had been reglazed in a DIY way, and some paint in the bathroom was peeling, but overall OK. The staff also were nice and reasonably friendly.
The problem lies in that while I was at work the second day, the management allowed a 3rd party carpet cleaning company to clean the carpeting in my room. Not only was I upset that "strangers" were allowed in my room while I was gone without my consent, but the chemicals they used were so strong I couldn't even sleep there when I returned. I returned to my room at 9:30pm with the plan of eating my carry in dinner and going to sleep. Unfortunately all those simple plans were discarded because first I had to make my complaint to the front desk, then they had to find me a room that hadn't been cleaned, and then I had to pack my belongings and move to the other room. When I asked why they would let a 3rd party company into an occupied room the excuse was," there were 8 rooms that couldn't be cleaned from the week before". The carpet cleaners had come back especially to clean these 8 rooms. Why didn't someone at least warn me or just don't clean the occupied room. BAD decision on management's part.
I have plans to return to Plano many more times this year. I really don't know if I would stay at this property again. It was a huge inconvenience, and I was not compensated in any way for my time or having been HUGELY INCONVENIENCED right before bedtime.
- Official Description (provided by the hotel):
- At the Dallas/Plano Fairfield Inn & Suites by Marriott, we now offer fitness and business centers, The Market, guest laundry and refrigerators/microwaves in every room. Go enjoy time with family at local attractions like Pizza Hut Park, Plano and Frisco malls, Six Flags, Cowboys Stadium, and/or American Airlines Center events. Start your day with our complimentary hot breakfast that includes Belgian waffles, hot/cold cereals, bagels, and coffee/juices! ... more less
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- Also Known As:
- Fairfield Inn & Suites Dallas Plano Hotel Plano
- Fairfield Inn And Suites Dallas Plano
- Fairfield Inn Plano
- Fairfield Plano
- Plano Fairfield Inn