Well I don't think 200 characters is enough for this review but, here it goes. My family and I are a military family traveling from California which was a 17 hr drive. We reserved a room 2 days in advance and called 2 hrs prior to our arrival only to come to a room with male bodily fluid stains on our blue comforter. All they did was bring us a new blanket when I called lobby. They never changed our room or offered to change the sheets or redo the bed. It was 1 am when we arrived so we decided to discuss with manager the next day. Manager was rude, unprofessional, and very unfriendly. She didn't know how to handle the situation at all. The final resolution according to management the general manager stated that they were unable to accommodate our military family and asked us to leave the premises immediately. My husband went to a tour of deployment in Afghanistan and risked his life for people like this to treat us so unfair as if we did something wrong when it was this hotel who couldn't even offer the two most simplest requests which were: cleanliness and friendliness. Pool/jacuzzi area was overflowing into the hallways and electrical room in which my family and I almost died of being electrocuted if it weren't for my husband checking what was in that room and noticed it was an electrical closet. Staff was very rude and argumentative. They were yelling at my husband, 4 yr old daughter and I. I will never stay at any Holiday Inn Express ever and will tell the whole world of my experience!!!!!
- Also Known As:
- Holiday Inn Pampa
- Pampa Holiday Inn
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