Me and my family had stayed in the comfort suites before and never had any problems, we actually always enjoyed our stay, but this past weekend has been stressful. We put a 150 dollar deposit as usual using a debit card and was told we would get our deposit back a few days later. So a week went bye and still no deposit. So i contact the hotel they told me they had already release my money, so i called the bank and they said they show three charges which included my deposit but nothing from the hotel to credit my account. So i called them back and they said are deposit is on hold because they smelled smoke in our room. I nor my husband smokes, we had our children with us and our newborn i feel like I'm being scam and giving the run around. Stress and time you can never give back and we need our money. I never experience such services before and it is a living nightmare.
- Official Description (provided by the hotel):
- The newest hotel in Palestine, we offer 66 spacious suites, each with King or 2 Queen beds, partial room divider, living area with pull-out sofa, flat-screen TV, mini fridge, microwave, and desk. We provide our guests with a 100% smoke-free environment. All rooms have free high-speed wireless/wired internet, and our amenities include an indoor heated pool, outdoor hot tub, fitness center, guest laundry facilities, business center, and a complimentary full hot breakfast. We pride ourselves on providing a superior level of guest service, and we look forward to exceeding your expectations. ... more less
- Reservation Options:
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