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“Poor” 2 of 5 stars
Review of Ramada Odessa

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Ramada Odessa
2.5 of 5 Hotel   |   110 West Interstate 20, Odessa, TX 79761-6838 (Formerly BEST WESTERN Garden Oasis)   |  
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Ranked #14 of 34 Hotels in Odessa
Richmond Hill, Georgia
Top Contributor
95 reviews 95 reviews
18 hotel reviews
Reviews in 27 cities Reviews in 27 cities
54 helpful votes 54 helpful votes
“Poor”
2 of 5 stars Reviewed December 18, 2011

Hotel was pricey, room was poorly kept, and the hot breakfast was below par. Would never stay here again or recommend it to anyone.

  • Stayed December 2011, traveled solo
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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priscilla m, General Manager at Ramada Odessa, responded to this review, May 15, 2012
We know it is difficult traveling to this area of the country when hotel prices are so much higher than anywhere in the country. If you travel 100 miles out in any direction you will find rate 50% to 75% lower. In west Texas we are leading the nation in job growth and have an unemployment rate below 4%. It has become more profitable for oilfield companies to dig deeper in old wells, which has resulted in 10,000 new employees moving to the area. Unfortunately the housing market has not caught up and many companies must house new employees in hotels. We are currently have very limited availability and guest that do get rooms are grateful. This has caused supply to drop and demand to increase, and with this prices have increased also. I am sorry we do not fit your price range, although we are $20.00 less than no name hotels without the amenities we have. We do offer a free hot breakfast, indoor pool, hot tub, fitness center, game room, 3 station business center and have reinvested over $600.000 back in the hotel since January 2012.
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63 reviews from our community

Traveler rating
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    10
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Senior Contributor
46 reviews 46 reviews
7 hotel reviews
Reviews in 20 cities Reviews in 20 cities
38 helpful votes 38 helpful votes
1 of 5 stars Reviewed October 29, 2011

I had to stay here several months for work. I would hate coming back to the hotel, dirty, sleazy and the charged like they were the Hilton. The rewards Program was a joke, 1 free night for every 30 nights booked! The packed up my belongings and moved them to another room on numerous occassions. I'm really not that picky but I was calling my employer asking for a different hotel. Avoid at all cost.

  • Stayed June 2011
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sedona, Arizona
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 27, 2011

We are Best Western people as we like usually love their accomodations. With that being said let me tell you a little about this property:
-The main problem with this motel is the location...it seems to be in a bad part of town, judging by the continuous sirens and police presence.
-The night clerk is very rude.
-The wifi did not work.
-It is overpriced by about 20USD

Other than that room service was delicious, the rooms were clean and the beds were very comfortable.

We probably would not stay again and can not in all honesty recommend it to our friends.

Stayed January 2011, traveled as a couple
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Mesa, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed December 3, 2010

As a truck driver, we stay in a different hotel every night. The grounds are well kept., The pool is green. Our room STUNK so bad like oil and when I told the clerk at the desk, never apologized nor offered to switch rooms! Hotel looks good but the service and quality of rooms is extremely poor. Next time I visit Odessa, I will be spending my money else where.

  • Stayed December 2010, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Kyle, Texas
1 review
1 of 5 stars Reviewed June 7, 2010

If you want toilet and bathtub over floating this is the hotel for you! We got a new room after complaining but were charged for both rooms when checking out. Had to complain to manager, owner and corporate to finally get a refund on the room that over floated!

  • Stayed June 2010, traveled with family
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Arlington, Texas
Top Contributor
227 reviews 227 reviews
42 hotel reviews
Reviews in 104 cities Reviews in 104 cities
133 helpful votes 133 helpful votes
1 of 5 stars Reviewed June 4, 2010

After staying here several years ago I made the same error again and stopped here (It looks fair and is near the highway). I have never written a bad review but here goes.
The bathroom ceiling was falling in and appeared moldy. The tub did not drain well and was nearly stopped up. The worst part was an air conditioner that cycled and was as loud as an airplane taking off. Although the beds were comfortable and clean, it was damp smelling and dark in the room and smelled of cigarettes. This place seems to be the resting place for oil field workers and not families.
The breakfast was in a dark portion of a closed restaurant. The milk was in its plastic purchase container sitting on a table with a filthy tablecloth- and not in ice. The other food looked unacceptable for eating. We decided to eat elsewhere.
We were traveling with another couple and their room was similar. None of the four of us in two rooms got any sleep at all from the EXCESSIVELY noisy air conditioner equipment in the rooms. It was the worst stay of any hotel on our two week road trip. On check out, I complained and was told that the manager was not on site, but she would call me. No call yet. No apology, no rate adjustment.
Next time, we will drive on to Midland and pass Odessa entirely.

  • Stayed May 2010, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 19, 2010

This entire hotel smells like an ashtray. Their breakfast was subpar. The only reason it isnt a continental breakfast is because they serve powdered eggs and watered down gravy. The biscuits are cold and you had to heat them up in a microwave.

Although we requested a non-smoking room the fact that the entire facility allows smoking makes it virtually impossible to not smell the stench of smoke. This hotel is across from the highway so all night long you hear traffic and big rigs blowing their horns. The workout facitlity is a joke, as is the hot tub. We tried using the hot tub, but it never got hot. The water in the hot tub was cold and the water in the swimming pool felt like bath water. The staff isnt very pleaseant either.

Their business center is a desk in a smokey lobby with a computer. Not much of a business center.

It definetly is not worth the price. For $75 a night I would have expected much more. Also they had their maintenace folks doing construction in front of our door and they started quite early. So between the highway traffic at night and the maintenance going on early in the morning in front of our door, we got very little sleep. My advise stay somewhere else. For $75 you can find something better in Odessa.

  • Stayed April 2010, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ramada Odessa

Address: 110 West Interstate 20, Odessa, TX 79761-6838 (Formerly BEST WESTERN Garden Oasis)
Phone Number:
Location: United States > Texas > Odessa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 34 Hotels in Odessa
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Ramada Odessa 2.5*
Number of rooms: 118
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Also Known As:
Best Western Garden Oasis Hotel Odessa
Best Western Odessa
Odessa Best Western

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