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“Lost and found” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites Odessa

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Holiday Inn Express Hotel & Suites Odessa
2.5 of 5 Hotel   |   5321 John Ben Shepperd Parkway, Odessa, TX 79762   |  
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Ranked #9 of 30 Hotels in Odessa
Lexington, South Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Lost and found”
5 of 5 stars Reviewed September 2, 2014

My family and I were traveling cross country, from Idaho to South Carolina. We spent the Night at the Holiday inn express in Odessa Texas. The next day we set out on the road. When we were getting close to Fort Worth, my youngest son could not find his wallet. My wife called the Hotel and asked if they had found a wallet in the room. Sure enough they had. They said they would ship it home for us. My son was very grateful. It had some important cards that he was afraid the had lost.
Thanks.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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37 reviews from our community

Traveler rating
    18
    14
    2
    3
    0
See reviews for
7
7
3
17
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed August 21, 2014 via mobile

Hotel front staff rude and unwilling to help. Management, same. My husband, 2 kids and I stayed here August 1 through the 4th. However, it was to be paid with a faxed company card and our card was to held for incidentals. Nope! Our card STILL has a hold for $741. When calling them multiple times management said she can't find our reservation and that it shows we didn't say there. We stayed in room 214. Clean room, bathroom needs updating. The tile on floor is lifting in places. The room was clean, but carpet needs to be shampooed. We will never stay here again.

  • Stayed August 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Odessa, responded to this review, September 5, 2014
Dear Mommy_tabby,

Thank you for taking the time to provide feedback on your stay. It is unfortunate to see the issues with your billing prevented you from fully enjoying your time at the hotel. We were glad to see you enjoyed the room and provided high marks for Cleanliness. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. We would also like to follow up with you directly and have sent you a private message.

Thank you again for your comments, we hope to hear from you soon.

Sincerely,

Adrian D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
So. TX Gulf Coast
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 27, 2014

This hotel is out of the hustle and bustle on the city but close enough to get where you want to be quickly. Very nice and clean. All members of the staff that I encountered were very friendly and helpful. Beds are very comfy with plenty of pillows and choices on the firmness - slept like a baby. Offers free breakfast in the morning - choices include eggs, bacon or sausage (depends on the day), pancakes; waffles, oatmeal, cereal, pastries, fresh fruit, juice, coffee, yogurt...whatever you might want. Room has a microwave and mini-fridge in it too. My stay was during the business week and hotel was full every night, never was noisy or crazy (not even Friday night). A definite pleasing stay - I will be back! Highly recommended!

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 15, 2014

We used to stay in Midland, but due to the oil boom it's become way too exspensive for what you get. Odessa isn't that far away and it's half the cost for the same accommodations. Midland is much too greedy so go to Oddessa.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Odessa, responded to this review, August 1, 2014
Dear Cindi B,

Thank you for staying with us and providing us with your valuable feedback. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. We are pleased to know we were able to meet your expectations during your stay. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Thank you again for your review and we hope to have an opportunity of welcoming you back again soon.

Sincerely,

Karen C
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth, Texas
Top Contributor
54 reviews 54 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed April 21, 2014

We stayed at 5 HIs during our trip and they were all very clean and consistent in quality. The only thing that spoiled this stay was a very rude greeting at check in. Fussed at us because we were paying less than the outrageous standard weekend rate. If this had been our first HIE stay it would have been our last.
Hate to rate the hotel bad because of one person but she did spoil the stay for us. Everything else about the hotel was very nice. Clean and comfortable.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Odessa, responded to this review, May 7, 2014
Dear Ron W,

Thank you for taking the time to share your comments online. I am happy that you found our rooms to be clean and comfortable. However, please accept our sincerest apologies if your check-in experience was sub par. Your feedback will be discussed with the appropriate departments to consider for improvements needed.

Kind Regards,

Pam G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Humble, Texas
Top Contributor
69 reviews 69 reviews
14 hotel reviews
Reviews in 28 cities Reviews in 28 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed October 24, 2013

This hotel is just off of JBS Parkway - so its close to any business you have. Quiet and very clean(new) hotel with friendly staff. I never had any issues with traffic while leaving out during weekday mornings.
I will be back

Room Tip: rooms on ground floor (elevator side) have very handy access to the pariing lot
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  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rockport
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 22, 2013

We were on a bus trip with a tour company and this was our last stop home. What a nice place with friendly people. Our room was very nice and the bathroom had a walk in shower like we have at home. After all the tubs without even a grab handle, we thought we hit pay dirt. I needed to wash some clothes and they have a washer and dryer there. Can buy a box of detergent at the front desk. This was one of the best hotels on our trip. Would highly recommend it and it has a wonderful breakfast included.

Room Tip: Go to the Barn Door restaurant if you have transportation. They had great prime rib and good count...
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  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Odessa

Address: 5321 John Ben Shepperd Parkway, Odessa, TX 79762
Phone Number:
Location: United States > Texas > Odessa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Odessa
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Odessa 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
Welcome to the NEW Holiday Inn Express Hotel & Suites - Odessa, Texas. Odessa is a vibrant, energetic city in West Texas where the sky, literally, is the only limit. It is a dynamic city that boasts fresh air, awe-inspiring sunsets and the friendliest people you ll ever find. A visit to Odessa can put you in the audience of a Shakespearean play at the Globe Theatre, in the cockpit of a World War II fighter, or in the United States premier museum dedicated to the Presidency. Odessa was the setting for both the national best-selling book and feature film Friday Night Lights. Whether you are traveling for business or pleasure there is plenty to keep you entertained during your time here. Visit other places such as the Music City Mall, Stonehenge at UTPB, and the Sandhill Rodeo. They are located within 5 miles of the hotel. Our business partners such as Conoco Phillips, Chevron, Halliburton, and the Odessa Regional Medical Center are located within a 7 mile radius. Make it a working vacation and bring the family to experience the Stay Real service culture at the best hotel in Odessa, Texas. Don t forget to Stay Smart and Eat Smart with our complimentary hot breakfast and enjoy a robust cup off coffee anytime. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Odessa

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