First off, the hotel is new, clean, and very well decorated in modern, dark decor. The clerk that checked us in and greeted us in the afternoons was fantastic. The breakfast area was clean and well stocked both days. The location was simple to find. However, our group encountered a large problem at checkout. The clerk refused to give us receipts for our rooms (I was with 3 colleagues). Puzzled, I had never encountered this. I enquired why and got a strange answer to the effect of "I can't give receipts to those that book through travel agencies." This was entirely new to me. It was early and I was not in the mood to argue with a clerk. I quickly replied that I'd just view my receipt online via my Priority Club profile. I added in a quip about staying in many hotels booked by the company travel agent and NEVER having this problem. My colleagues weren't so reserved and later called the manager of the property to complain. The manager apologized and emailed us our receipts saying this was not hotel policy to not give receipts.
I received a nearly $300/night receipt, which was shocking, and then I learned the hotel's rates are dictated by the oil industry in the region. So, if you have to stay in Odessa and you're not connected to the oil industry - good luck. It's rare to get rooms available in a block and you'll pay a premium for them. Otherwise, it's a nice property...and I'm guessing you'll now have no issues getting your receipt!
- Official Description (provided by the hotel):
- Welcome to the NEW Holiday Inn Express Hotel & Suites - Odessa, Texas. Odessa is a vibrant, energetic city in West Texas where the sky, literally, is the only limit. It is a dynamic city that boasts fresh air, awe-inspiring sunsets and the friendliest people you ll ever find. A visit to Odessa can put you in the audience of a Shakespearean play at the Globe Theatre, in the cockpit of a World War II fighter, or in the United States premier museum dedicated to the Presidency. Odessa was the setting for both the national best-selling book and feature film Friday Night Lights. Whether you are traveling for business or pleasure there is plenty to keep you entertained during your time here. Visit other places such as the Music City Mall, Stonehenge at UTPB, and the Sandhill Rodeo. They are located within 5 miles of the hotel. Our business partners such as Conoco Phillips, Chevron, Halliburton, and the Odessa Regional Medical Center are located within a 7 mile radius. Make it a working vacation and bring the family to experience the Stay Real service culture at the best hotel in Odessa, Texas. Don t forget to Stay Smart and Eat Smart with our complimentary hot breakfast and enjoy a robust cup off coffee anytime. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Hotel And Suites Odessa