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“Had a problem, management solved it.” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Odessa

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Holiday Inn Express Hotel & Suites Odessa
2.5 of 5 Hotel   |   5321 John Ben Shepperd Parkway, Odessa, TX 79762   |  
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Ranked #7 of 30 Hotels in Odessa
Philadelphia
Senior Contributor
38 reviews 38 reviews
20 hotel reviews
Reviews in 28 cities Reviews in 28 cities
17 helpful votes 17 helpful votes
“Had a problem, management solved it.”
4 of 5 stars Reviewed April 8, 2013

First off, the hotel is new, clean, and very well decorated in modern, dark decor. The clerk that checked us in and greeted us in the afternoons was fantastic. The breakfast area was clean and well stocked both days. The location was simple to find. However, our group encountered a large problem at checkout. The clerk refused to give us receipts for our rooms (I was with 3 colleagues). Puzzled, I had never encountered this. I enquired why and got a strange answer to the effect of "I can't give receipts to those that book through travel agencies." This was entirely new to me. It was early and I was not in the mood to argue with a clerk. I quickly replied that I'd just view my receipt online via my Priority Club profile. I added in a quip about staying in many hotels booked by the company travel agent and NEVER having this problem. My colleagues weren't so reserved and later called the manager of the property to complain. The manager apologized and emailed us our receipts saying this was not hotel policy to not give receipts.

I received a nearly $300/night receipt, which was shocking, and then I learned the hotel's rates are dictated by the oil industry in the region. So, if you have to stay in Odessa and you're not connected to the oil industry - good luck. It's rare to get rooms available in a block and you'll pay a premium for them. Otherwise, it's a nice property...and I'm guessing you'll now have no issues getting your receipt!

  • Stayed July 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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37 reviews from our community

Traveler rating
    18
    14
    2
    3
    0
See reviews for
7
7
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17
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
DeLand, Florida
Top Contributor
63 reviews 63 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed January 21, 2013

Stayed here for a week - very friendly staff - rooms clean and comfortable. The place is very pricey due to the supply n demand in the Odessa area - 300 bucks a night.....other than that we really enjoyed our stay and would return. The hotel Manager was very nice.

  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cedar Park, Texas
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 5, 2012

I enjoyed my stay at this Holiday Inn Express. I came down with a flu bug mid-week, while working, and stayed in my room for about 28 straight hours. Staff are very personable and friendly. I would recommend to anyone who can plan their trip several weeks in advance, because that's what it takes to get a room here.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Angelo, Tx
Contributor
18 reviews 18 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 17, 2012

This hotel has great friendly staff all around. I was especially pleased with the staff working the breakfast area in the mornings. Rooms were very clean and the bed was quite comfortable. I will definitely stay here again in the future if available.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Waco, Texas
1 review
5 of 5 stars Reviewed July 17, 2012

Enjoyed our stay. Staff was friendly and very helpful. Check-in was easy thanks to John the hotel manager. The rooms were nice and clean. Breakfast was good and filling. Will stay at the Holiday Inn Express and Suites again.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Austin, Texas
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 17, 2012

great location great staff - the staff actually double checked to make sure I had everything I needed.

  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Barbara, California
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 7, 2012 via mobile

The first room had brown stains under the seat. The second room had stains on the seat you may guess what they are.
I highly recommend checking your toilets before taking the room.
We did not shower there tonight. Gross.

  • Stayed January 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Odessa

Address: 5321 John Ben Shepperd Parkway, Odessa, TX 79762
Phone Number:
Location: United States > Texas > Odessa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 30 Hotels in Odessa
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Odessa 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
Welcome to the NEW Holiday Inn Express Hotel & Suites - Odessa, Texas. Odessa is a vibrant, energetic city in West Texas where the sky, literally, is the only limit. It is a dynamic city that boasts fresh air, awe-inspiring sunsets and the friendliest people you ll ever find. A visit to Odessa can put you in the audience of a Shakespearean play at the Globe Theatre, in the cockpit of a World War II fighter, or in the United States premier museum dedicated to the Presidency. Odessa was the setting for both the national best-selling book and feature film Friday Night Lights. Whether you are traveling for business or pleasure there is plenty to keep you entertained during your time here. Visit other places such as the Music City Mall, Stonehenge at UTPB, and the Sandhill Rodeo. They are located within 5 miles of the hotel. Our business partners such as Conoco Phillips, Chevron, Halliburton, and the Odessa Regional Medical Center are located within a 7 mile radius. Make it a working vacation and bring the family to experience the Stay Real service culture at the best hotel in Odessa, Texas. Don t forget to Stay Smart and Eat Smart with our complimentary hot breakfast and enjoy a robust cup off coffee anytime. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Odessa

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