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“Comfort Inns are NOW terrible customer service!!!!” 1 of 5 stars
Review of Motel 6 Ft Worth - North Richland Hills West

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Motel 6 Ft Worth - North Richland Hills West
2.0 of 5 Hotel   |   5151 Thaxton Parkway, North Richland Hills, TX 76180 (Formerly Magnuson Hotel North Richland Hills)   |  
Hotel amenities
Selma, North Carolina
1 review
“Comfort Inns are NOW terrible customer service!!!!”
1 of 5 stars Reviewed July 11, 2010

Do not tarvel much, but when we ever did we always tried to stay at a Comfort Inn or affil. hotel. Wife's brother had a stroke and we waited until he stabilized to travel to Texas. Booked Comfort Inn closest to his home. This was neither a busines or leisure trip but emergency travel. As departure date came closer, we tried to cancell the North Richland Hills Comfort Inn and get a Comfort Inn closer to Southwestern Medical Ceneter. NO help or cooperation from Comfort Inn or Customer Service. Had to stay the night at North Richland before moving to a closer Comfort Inn. We returned to North Carolina after five days and in June my borther-in-law passed away. While I am/was a "Choice Privileges Rewards Program" member. I/we will NEVER stay at a Comfort Inn, Clarion, Sleep Inn, Quality Inn and/or Comfort Suites again. Now that we are retired and travel more, this was one valuable lesson. Comfort Inn service sure did change or the worse!!!!!!

  • Stayed April 2010, traveled as a couple
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnNRH, Manager at Motel 6 Ft Worth - North Richland Hills West, responded to this review, November 23, 2010
Selma, First of all i'm sorry to hear you brother in-law passed way. I'm not sure what information was given to in regards to the cancellation policy. The room could of been canceled any time up to 4pm the day of arrival! Every hotel has own policy.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Denver Co
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 30, 2009

My wife and I spent Thanksgiving Holiday in the metro-plex for Thanksgiving we stayed at the Comfort Inn in NRH. Unlike the other review that is on this hotel we had a very pleasent stay. The rooms are very roomy and our room was very clean. We had everything you would expect from a Comfort Inn. I travel a lot and stay at all types of hotels I just stayed at the Best Western down the road and payed a lot more and the stay was really bad. The only bad thing about the Comfort Inn was it is a little hard to find it is off the highway behind a restaurant needs more signage. The breakfast was fresh and plenty and the housekeepers cleaned our room daily spotless. Dave on the front desk was very friendly and answered all my questions I ask him about the area and the mall down the street. I would tell anyone looking for a nice clean up to date room this is the place to stay when in the area as good if not better than the Best Western, Hampton, Motel 6, Super 8 and the new Comfort Suites at NE Mall. All in all great motel great stay.

  • Stayed November 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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krissygildersleeve, Public Relations Manager at Motel 6 Ft Worth - North Richland Hills West, responded to this review, December 21, 2009
Dear guest.
We here at the comfort inn north richland hills appreciate your comments.We are glad to see that your stay with us was pleasent and accomidating.We look forward to your next visit with us and again we would like to thank you for choosing the comfort inn north richland hills.
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Additional Information about Motel 6 Ft Worth - North Richland Hills West

Address: 5151 Thaxton Parkway, North Richland Hills, TX 76180 (Formerly Magnuson Hotel North Richland Hills)
Location: United States > Texas > North Richland Hills
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 hotels in North Richland Hills
Price Range (Based on Average Rates): $
Hotel Class:2 star — Motel 6 Ft Worth - North Richland Hills West 2*
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