Stayed here March 9th while visiting the area for shopping and family activities. Hotel was what you would expect for the price, nothing fancy. Had outside rooms which was disappointing compared to other Best Westerns i've stayed in.
What really got to me was the front desk manager and his attitude. Upon checkout my son left a new toy he bought in the room. When we realized what happened we were too far away to make the trip back to pick it up. I called and asked if it was found. The manager assured me it was found and described in detail the toy (Disney Cars Finn McMissle toy).
I asked if they could ship it to and I would be happy to pay for the shipping. He said he would box it and have UPS contact me for my information. Well weeks went by and after calling him for an update he said he would check with UPS and call me back. A couple weeks later I call again and now I leave messages and he will not return any calls.
Pretty sad if you ask me. If he wanted the toy that bad he could've just told me and skipped the lies about shipping it to me.
- Official Description (provided by the hotel):
- The Best Western Inn & Suites of New Braunfels, TX. Has recently finished an extensive renovation process and now has all the comforts of home. All rooms have micro-fridges, large flat screen TV's, as well as massaging showerheads. As if that wasn't enough, we are now also serving a hot breakfast, with eggs, meats etc. Come see what all the excitement is about at the NEW Best Western Inn & Suites. Come stay with people who care. ... more less
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- Also Known As:
- Best Western Inn And Suites
- Best Western Hotel New Braunfels
- Best Western New Braunfels
- New Braunfels Best Western