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“Over priced!” 3 of 5 stars
Review of The Resort at Schlitterbahn

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The Resort at Schlitterbahn
3.5 of 5 Resort   |   305 West Austin Street, New Braunfels, TX 78130 (Formerly Schlitterbahn Resort at New Braunfels)   |  
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Hotel amenities
Ranked #9 of 29 Hotels in New Braunfels
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Over priced!”
3 of 5 stars Reviewed August 15, 2012 via mobile

This place is a great location for your stay at the park. Can't beat walking from your room to the slides. We stayed in a 1 bedroom suite. Perfect size for 2 adults and 2 kids. However, that's were the greatness ends. It was $240 a night just for the room. With the stay and play package it was a little under $800.

The Bathroom: The sink was rusty and made the kids be very careful when brushing teeth etc. The shower had mildew all around the tub. The ceiling looked like it would fall to the floor any minute.

Bedroom: The beds are as hard as the floors. The ceilings are the same as in the bathroom.

The Trains: Holy Cow!!!! The train tracks are about 30 yds from the room. They run all night long with a horn happy engineer!

We will come back but must stay in the new park. They looked very nice am brand new!

  • Stayed August 2012
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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228 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • Any
English first
Cypress, Texas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 13, 2012

We love the Schlitterbahn Water Parks, but will stay far away from the "resort" or any hotel ran by this company. I made reservations the week previous for two nights in a "hotel-style" room. Spelled our last name several times for the reservation agent with words to make sure it was correct. Arrived yesterday evening and, lo and behold, there was no reservation. They had misspelled our name. I signed the documents not really looking at the receipt since I was tired from traveling. This would be a mistake on my part. No worries, we checked in to a small room that the door was open upon arrival with old pink bathroom and about two feet of walking space. No worries here, we paid for the location and could look past the aged, out-dated room with no wi-fi, wake up calls or a working interior lock. Go this morning out to the parks at the discounted rate, pretty good deal and proceeded to have a great time with the kids. we get a page from the resort while in the park, telling us we had not checked out after one night!?! Go to resort and was told there were no rooms available and it was my fault for signing the pro forma receipt for one night. We could pack up our belongings and go back to park and enjoy our day. Manager comes out as we are packing are belongings and "finds" a room that was $90 more that we could move to. She was doing us a favor with that offer. Bait and switch came to mind... Told her to keep it and left to go to the courtyard Marriott to a newer, cleaner room with existent wi-fi, pool, river access and resort atmosphere for 9 dollars more than our reserved night at the Bahn...

  • Stayed August 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas, United States
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 12, 2012

I'm not sure why anyone would complain about the pricing of the rooms/condos here. For $25 per person, in addition to the room rate, you have early and late access to the park. So, the condo and ticket package cost was roughly $85 per person for my family. We only stayed for one night but had access to the park early and late for two days. A general admission ticket for an adult with the early access add on is $80 for ONE day.Do the math people! So what if it doesn't look like a 2,3, or 4 star room. It's a water park!!!

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
125 reviews 125 reviews
19 hotel reviews
Reviews in 26 cities Reviews in 26 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed August 8, 2012

This water park is average on the fun rating. The Schlitterbaun in Galveston has better slides and attractions than the one in New Braunfels. I was shocked at how expensive the tickets are to this park. Make sure you buy them on line or from Kroger or HEB for a better price. Bring your own food and drinks too. The concessions are very pricey but if you go to the food are at the Warneke (sp) pavillion, you can buy affordable food because it is mainly for the employees but they let patrons buy concessions there too.

  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atascocita, Texas
1 review
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed August 7, 2012

My family & I have been visitors at the resort inside Schlitterbahn for 7 years, every summer. The waterpark is excellent & we always have such a great time. We have always stayed at the old side (Bahn side) of park in the "Cottages". The bahn side of park is much more scenic & our cottage has always been adequate, comfortable, & roomey. Althought it does have older appliances and features, everything does work in them just fine.. The train is the only downfall, but at night you are so tired from the full day that you sleep hard!
This year we thought we would do something different, and stay in the HIGHLY advertized TreeHaus suites. We, like many, checked the website. Very pricey, for large amounts of people...but we have a family of 4. The price for a family of 4 type of "Tree Haus" cabin is not too much more than the cottages we stayed in previously, so we thought "Hey, this looks great" We expected our cabin, of course not to be a large as what is advertized on the website, but we were VERY mislead on the location of our cabin. Website shows nice, plush, scenic area for the TreeHauses on the outside. And all side by side. NOPE. I pull up to cabin 512, and immediately was disappointed. 1st of all, it is on the very end of park on the Rapids side. 2ndly, it was located in a parking lot... yes a parking lot...not a scenic resort. 3rdly,the cabin was soooooooooo small. Only couch bed for kids that was so uncomfortable, a small bar like thing for a table,no chairs, just flemsy little bar stools. The walls were so thin, you could hear every footstep of neighbors & muffeled voices (not that we blame them at all... they were actually nice people).. BUT.... The cabin was basically a trailer-home divided in 2, to make 2 cabins. It looked as if it sat on concrete blocks, hidden by a white wall underneath cabin. At night...since we were in a PARKING LOT...lights shown into the windows from the parking lot lights. It was like sleeping in the day time. Walls looked cheap and looked just patched real quick ( like trailer homes). Had about 2sq ft of counter spacce in kitchen, TINY. The appliances were new & nice,but who cares?? Nice tv, yes, and there was a grill outside. Master bed was actually comfy. (Just Trying to give a few positives, to all my negatives)The cabin was just so small...about as big 2 laundry rooms put together.
ONLY THING TREEHAUS ABOUT OUR ''TREEHAUS SUITE'' WAS THE FREAKING RAILING BY THE STEPS OUTSIDE (STEPS WE HAD TO CLIMB TO GET IN THE TINY FRONT DOOR, BECAUSE OBVIOUSLY THE CABIN WAS BUILD UP ON CEMENT BLOCKS, SUCH AS TRAILER-HOMES). THE RAILING HAD WOODEN LOGS INSTEAD OF STEEL RAIL. That was the ONLY thing that mimiked a "TreeHaus."
While riding a rapid river, we floated by the REAL treehauses that are on the web. I thought that woudl be our original location, NOT a TRAILER HOME at the tail end of the resort, or in a parking lot, at that!
The waterpark itself is fantasic! Excellent. But beware of false advertisement. Personally, we will return either to the Cottages where we orignially stayed, or just stay somewhere outside the resort.
Hope this helps you in future vacation planning!

Stayed July 2012, traveled with family
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed July 30, 2012

This hotel is conveniently located by (or in) the park. With the daily rate, the park entrance is "included" (with a $ 25.00 fee per person, which is still cheaper than the regular park entrance).

We stayed at the 2 bedroom villas, more precisely room 165. Walking distance from the Original Park, and still close to the newer one. Kind of noisy when the trains pass by, sometimes late at night. You could hear the other room's conversation, which is annoying. Cleaniness good, pretty well equipped (pans, pots, etc.).

In town, I couldn't think of any other option. If you stay at the "inn's", you will pay cheaper, but pay more expensive park entrance as well as have to drive over there.

And you can enjoy the park earlier and drible the crowds while staying in there.

Room Tip: If you try the Tree houses if might be a good fit, they are newer and inside the park.
See more room tips
  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas
Top Contributor
90 reviews 90 reviews
23 hotel reviews
Reviews in 37 cities Reviews in 37 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed July 28, 2012 via mobile

First, the water park is fantastic. Probably the best anywhere. Second, there are perks to staying in the park: foremost, access to the most popular rides a full hour before the general public, and second, being able to walk into the activities from your room. The big caveat here is that not all the lodging areas are created equal. The older, less astronomically priced accommodations are about the equivalent of an old cabin at a state park, or like an old but clean Motel 6. "Resort" is not the word. The newer lodging appears to be several steps ahead of this. Choose carefully.

  • Stayed July 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Resort at Schlitterbahn

Address: 305 West Austin Street, New Braunfels, TX 78130 (Formerly Schlitterbahn Resort at New Braunfels)
Phone Number:
Location: United States > Texas > New Braunfels
Amenities:
Free Parking Kitchenette Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in New Braunfels
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Resort at Schlitterbahn 3.5*
Number of rooms: 211
Official Description (provided by the hotel):
Splash into family fun at the Resort at Schlitterbahn in New Braunfels, Texas. The Resort at Schlitterbahn intermingles the world's greatest waterpark with 211 onsite accommodations. Many rooms are so close to the action you can actually step out your door and into one of our rides. For a real family-style getaway, try one of our fully equipped vacation homes located near the waterpark. You'll find everything you need for family reunions, corporate retreats, weddings or other special gatherings - from comfy sitting areas and multiple beds to full kitchens and laundry rooms. Accommodations range from standard hotel rooms with two beds to cottages, suites and townhomes. Many units have full kitchens. ... more   less 
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Also Known As:
Schlitterbahn Resort At New Braunfels Hotel New Braunfels
Schlitterbahn Waterpark Hotel
Hotel Schlitterbahn Waterpark

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