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“bait and switch technique” 1 of 5 stars
Review of The Other Place

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The Other Place
385 Other Place Dr., New Braunfels, TX 78130   |  
Hotel amenities
Ranked #6 of 29 hotels in New Braunfels
Cedar Park, Texas
1 review
2 helpful votes 2 helpful votes
“bait and switch technique”
1 of 5 stars Reviewed October 23, 2012

We have been going here for years. Its always been wonderful. This time however was different. Basically they said we could stay for one night in a cabin and get the 25% off season discount. We made the reservation, they charged my credit card the discounted rate. Then we get a phone call the day before we were to arrive and the woman said she wasnt going to give us the discount unless we stay 2 nights. Thats crazy!! We cancelled and will not be going back. They were very rude about it too. As far as I can tell that is a bait and switch technique and judging by the other comments I am not the only one who has had problems with the managment. I am reporting them to the Attorney Generals office ASAP!

  • Stayed October 2012, traveled with family
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Waco, Texas, United States
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed July 15, 2012

Have stayed here many years with our family. Management has gotten really bad. They tell you when you can have the cabin the next year and you have to take the number of days they tell you.(which is more days that you want) The location is nice but the cabins are really old and never any improvements. The mattresses have been the same for 30 years(very bad). Will definitely find a better place next year.

Room Tip: All rooms are loud from the river noise/music. No insulation in the rooms for the noise from the cab...
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  • Stayed July 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oklahoma
Top Contributor
90 reviews 90 reviews
51 hotel reviews
Reviews in 47 cities Reviews in 47 cities
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed June 24, 2012

Have stayed here many times and before it was The Other Place. Many fond memories and best river location in New Bruanfels. Customer service on this trip, however, was terrible. Advertised check-in is 4:00 PM. Don't get there an hour early because the office staff will NOT let you check-in. Doesn't matter whethr the room is ready or not. They won't even check. Then they go home at 5:00 PM. You have a 1 hour window of opportunity to check-in. Not sure what they do if you are late. Then, the staff doesn't open the office until 9:00 am which means you can't check out until then. No drop box for the keys etc. I've never seen these kind of banker hours before at a "resort". I was very disappointed that the owners/staff have such a non-caring attitude toward their guests.

Room Tip: You'll need to book at least 6 months ahead.
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  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
alton, il
Top Contributor
51 reviews 51 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed November 26, 2011

We have stayed at The Other Place since the '70s. However, this year we were disappointed with both the room assignments & the attitude of the office personnel. We placed our reservations several months in advance & requested upstairs in the duplex. We were placed in the 8plex which is considerably smaller & told by the office staff that the duplex units were unavailable because they were being "deep cleaned". After much pleading we were moved to a duplex that certainly had NOT been deep cleaned.

Room Tip: It doesn't seem to matter what you reserve, they'll put you where they want regardless.
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  • Stayed November 2011, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth, Tx
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed September 18, 2011

We have stayed at The Other Place many times. This year we were there in August. As always, the location cannot be beat. We love the horseshoe that goes around the resort. You can jump in the Comal on one side of The Other Place and get out on othe other side. It's a nice 30 minute (or so) trip. If you want to get into the Comal at the top of the river there is a shuttle service that will pick you up at The Other Place. It circles through every 15 to 30 minutes. Convenience is what is great about this location. You are right around the corner from Schlitterbahn and can get anywhere in town quickly.

The staff is always very nice and helpful. The resort has a children's play area and each unit of condos has a grill and picnic tables outside so that you can enjoy a barbeque or roast marshmallows.

I recommend The Other Place to all my friends. It is definitely NOT FANCY AT ALL, but it is exactly what you need in New Braunfels.

Room Tip: I would ask for a lower level room.
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  • Stayed August 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, TX
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 12, 2011

It is rustic/simple/basic, but it was great for us. Almost everyone we saw were families, most 3 generations.
BBQ pits and a nice playground, easy access to the Comal on every side, tube rental, and transport to the chutes ($). Friendly, helpful staff.
Our room was not perfectly clean, that's why 3 stars. Food left on some of the dishes, wet spot on carpet, food spilled down cabinets, and a dirty shower. Possible that they were in a hurry to clean since we got there a few minutes early.
Linens provided, kitchen fully equipped with pots, pans, dishes, etc. Microwave, fridge, stove/oven. Rags also provided.
Loved the back porch. Nice place to sit and watch the tubers go by. "Quiet time" was pretty much respected and the whole atmosphere was laid back.
The wading pool was perfect for our little ones and the adults that just wanted to get their feet wet.
Really if the place was a bit cleaner, it would have gotten a 4 or 5 star.
Super Walmart, HEB, restaurants, banks were all close by, and this was just a few blocks off the freeway, so pretty convenient, as well.

Room Tip: Almost every room has a view of the river and a balcony or deck.
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  • Stayed August 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oklahoma
Top Contributor
90 reviews 90 reviews
51 hotel reviews
Reviews in 47 cities Reviews in 47 cities
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed July 14, 2011

Best river location in New Braunfels. Had the whole family there renting a 2 bedroom unit. Grounds are well kept. Lots of shade in the common area for sitting and visiting and eating out. Nice playground for the kids. Immediate access to the Comal River for swimming and tubing. Staff was very helpful. There were a couple of down sides. There is no daily maid service and the room (at least the unit I stayed in) was noisy. This particular building had 4 units (2 upstairs and 2 downstairs). You could hear walking from above and next door constantly. Not a big deal during the day, but it was loud enough to keep people awake at night. Just normal foot traffic, but no sound proofing at all. Still, enjoyed our stay very much and will be back.

  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Other Place

Address: 385 Other Place Dr., New Braunfels, TX 78130
Location: United States > Texas > New Braunfels
Amenities:
Beach Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 29 hotels in New Braunfels
Price Range (Based on Average Rates): $$
Also Known As:
Other Place New Braunfels

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