We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great location, below average customer service” 3 of 5 stars
Review of The Other Place

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
Save
You added The Other Place to your Saves list
The Other Place
385 Other Place Dr., New Braunfels, TX 78130   |  
Hotel amenities
Ranked #9 of 29 Hotels in New Braunfels
Oklahoma
Level Contributor
104 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
“Great location, below average customer service”
3 of 5 stars Reviewed June 24, 2012

Have stayed here many times and before it was The Other Place. Many fond memories and best river location in New Bruanfels. Customer service on this trip, however, was terrible. Advertised check-in is 4:00 PM. Don't get there an hour early because the office staff will NOT let you check-in. Doesn't matter whethr the room is ready or not. They won't even check. Then they go home at 5:00 PM. You have a 1 hour window of opportunity to check-in. Not sure what they do if you are late. Then, the staff doesn't open the office until 9:00 am which means you can't check out until then. No drop box for the keys etc. I've never seen these kind of banker hours before at a "resort". I was very disappointed that the owners/staff have such a non-caring attitude toward their guests.

Room Tip: You'll need to book at least 6 months ahead.
See more room tips
  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

42 reviews from our community

Traveler rating
    19
    8
    6
    2
    7
See reviews for
24
2
Solo
0
Business
0
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
alton, il
Level Contributor
67 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 stars Reviewed November 26, 2011

We have stayed at The Other Place since the '70s. However, this year we were disappointed with both the room assignments & the attitude of the office personnel. We placed our reservations several months in advance & requested upstairs in the duplex. We were placed in the 8plex which is considerably smaller & told by the office staff that the duplex units were unavailable because they were being "deep cleaned". After much pleading we were moved to a duplex that certainly had NOT been deep cleaned.

Room Tip: It doesn't seem to matter what you reserve, they'll put you where they want regardless.
See more room tips
  • Stayed November 2011, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth, Tx
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed September 18, 2011

We have stayed at The Other Place many times. This year we were there in August. As always, the location cannot be beat. We love the horseshoe that goes around the resort. You can jump in the Comal on one side of The Other Place and get out on othe other side. It's a nice 30 minute (or so) trip. If you want to get into the Comal at the top of the river there is a shuttle service that will pick you up at The Other Place. It circles through every 15 to 30 minutes. Convenience is what is great about this location. You are right around the corner from Schlitterbahn and can get anywhere in town quickly.

The staff is always very nice and helpful. The resort has a children's play area and each unit of condos has a grill and picnic tables outside so that you can enjoy a barbeque or roast marshmallows.

I recommend The Other Place to all my friends. It is definitely NOT FANCY AT ALL, but it is exactly what you need in New Braunfels.

Room Tip: I would ask for a lower level room.
See more room tips
  • Stayed August 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, TX
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed August 12, 2011

It is rustic/simple/basic, but it was great for us. Almost everyone we saw were families, most 3 generations.
BBQ pits and a nice playground, easy access to the Comal on every side, tube rental, and transport to the chutes ($). Friendly, helpful staff.
Our room was not perfectly clean, that's why 3 stars. Food left on some of the dishes, wet spot on carpet, food spilled down cabinets, and a dirty shower. Possible that they were in a hurry to clean since we got there a few minutes early.
Linens provided, kitchen fully equipped with pots, pans, dishes, etc. Microwave, fridge, stove/oven. Rags also provided.
Loved the back porch. Nice place to sit and watch the tubers go by. "Quiet time" was pretty much respected and the whole atmosphere was laid back.
The wading pool was perfect for our little ones and the adults that just wanted to get their feet wet.
Really if the place was a bit cleaner, it would have gotten a 4 or 5 star.
Super Walmart, HEB, restaurants, banks were all close by, and this was just a few blocks off the freeway, so pretty convenient, as well.

Room Tip: Almost every room has a view of the river and a balcony or deck.
See more room tips
  • Stayed August 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oklahoma
Level Contributor
104 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
4 of 5 stars Reviewed July 14, 2011

Best river location in New Braunfels. Had the whole family there renting a 2 bedroom unit. Grounds are well kept. Lots of shade in the common area for sitting and visiting and eating out. Nice playground for the kids. Immediate access to the Comal River for swimming and tubing. Staff was very helpful. There were a couple of down sides. There is no daily maid service and the room (at least the unit I stayed in) was noisy. This particular building had 4 units (2 upstairs and 2 downstairs). You could hear walking from above and next door constantly. Not a big deal during the day, but it was loud enough to keep people awake at night. Just normal foot traffic, but no sound proofing at all. Still, enjoyed our stay very much and will be back.

  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
141 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
3 of 5 stars Reviewed July 13, 2011

The Other Place best feature is it's location. We had a two bedrooms (two queen bed in both rooms) and two bathrooms which would sleep 12 conformably. Rooms appear to be used most frequently and have a dinning room table and kitchen. The balcony overlooks the river which is very active. The common areas are nicely kept and well maintained. The include many clean coal barbecue grills, a playground for the kids and a volleyball court. The staff was courteous and willing to please. Improvements, i would recommend more parking and updating the furniture in the rooms. We enjoyed and will return. Tips, go tubing during the week, weekends are very, very crowded and PG13 because of the drinking (kids). Internet wasn't working but the WiFi was, just couldn't get the server...

  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Braunfels, TX
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 17, 2011

This has been our 2nd 2-month stay at The Other Place. We have been very happy here with a cozy unit, precious staff in office, and very friendly folks coming back each year to enjoy warmth and Southern hospitality. If we ever need anything, the staff is always there to accomodate and help to make us comfortable. The owner even has a BBQ for all the residents with lots of prizes and fun. This Resort is situated on a peninsula of the beautiful Comal River that one can tube or swim. Lots of activities and sights in the area. We'll be back again!!!!

Stayed February 2011, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...
Travelers also viewed these New Braunfels hotels
1.2 mi away
Microtel Inn & Suites by Wyndham New Braunfels
1.2 mi away
Courtyard by Marriott New Braunfels River Village
1.7 mi away
Hampton Inn & Suites New Braunfels
Show Prices
Show Prices
Show Prices
1.6 mi away
Sleep Inn & Suites
Sleep Inn & Suites
#3 of 29 in New Braunfels
4.5 of 5 stars 188 reviews
1.6 mi away
Hilton Garden Inn New Braunfels Hotel
1.6 mi away
BEST WESTERN Inn & Suites
BEST WESTERN Inn & Suites
#8 of 29 in New Braunfels
4.0 of 5 stars 203 reviews
Show Prices
Show Prices
Show Prices

Been to The Other Place? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Other Place

Address: 385 Other Place Dr., New Braunfels, TX 78130
Location: United States > Texas > New Braunfels
Amenities:
Beach Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 29 Hotels in New Braunfels
Price Range (Based on Average Rates): $$
Number of rooms: 42
Reservation Options:
TripAdvisor is proud to partner with Expedia so you can book your The Other Place reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Other Place New Braunfels

Owners: What's your side of the story?

If you own or manage The Other Place, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.