Have stayed here many times and before it was The Other Place. Many fond memories and best river location in New Bruanfels. Customer service on this trip, however, was terrible. Advertised check-in is 4:00 PM. Don't get there an hour early because the office staff will NOT let you check-in. Doesn't matter whethr the room is ready or not. They won't even check. Then they go home at 5:00 PM. You have a 1 hour window of opportunity to check-in. Not sure what they do if you are late. Then, the staff doesn't open the office until 9:00 am which means you can't check out until then. No drop box for the keys etc. I've never seen these kind of banker hours before at a "resort". I was very disappointed that the owners/staff have such a non-caring attitude toward their guests.
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- Also Known As:
- Other Place New Braunfels