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“It is What It Is” 3 of 5 stars
Review of Red Roof Inn - New Braunfels

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Red Roof Inn - New Braunfels
2.0 of 5 Motel   |   815 I-35 South, New Braunfels, TX 78130   |  
Hotel amenities
Ranked #18 of 29 Hotels in New Braunfels
NE Texas
Senior Contributor
40 reviews 40 reviews
31 hotel reviews
Reviews in 19 cities Reviews in 19 cities
61 helpful votes 61 helpful votes
“It is What It Is”
3 of 5 stars Reviewed June 24, 2012

Stayed here for one night on a weekend. There was a problem with the reservation and was given a smoking room in the back section of motel. Smoking room was not acceptable and went through hurdles to get this changed. We ended up in main building, 2nd floor nonsmoking King room. The rooms are very large with a fridge/microwave and desk area. New flat screen tv. Beds were comfortable. The bathroom was large. Towels were thin, and only provided 2. There was a problem at night with the gathering of beetles. They were everywhere. And in the am when you walk out they are dead on the ground. This hotel was right off I 35, near food and river activities. It was not worth the $150 per night charge in my opinion. Also the air is off when you get in the room and it is SOOO hot! Air worked good, and cooled down in a short time. They also don't use a/c in the hallways, so when you walk out of your room it is humid and hot.

Room Tip: Dont pick the back section, stay in the main building
See more room tips
  • Stayed June 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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73 reviews from our community

Traveler rating
    29
    12
    6
    11
    15
See reviews for
23
17
6
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Fredericksburg, Texas
1 review
5 of 5 stars Reviewed June 10, 2012

This is our first stay at Red Roof Inn New Braunfels. we were very happy with our room and service we received from front desk staff. we stayed in superior king which was very large, clean and everything was in working order and had coffee maker, micro-fridg, hairdryer and iron and ironing board in room also free internet worked great. i will stay at this location next time when i am in new braunfels area. This location is very close to Schlitterbahn Waterpark and rivers.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed May 26, 2012

During our extended stay we noticed that there were dozens of medium sized.black beetles gathered outside all the doors. Some came in under the gaps at the door threshold. One night I was woken up by a beetle in bed under the covers. My girlfriend was bitten by something and developed a rash which required medical treatment. They came and sprayed the room . We had to ask several times for ready rewards when we were told they had notified the Cororation we had earned them but they had not done so.

  • Stayed May 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 24, 2012

This hotel was super clean and the staff was very friendly. Hotel could use some updating. TV had a pink hue and needs replaced. We came to go to the river and not to watch tv so it wasn't a problem. We didn't use the pool, but it was clean. The free breakfast was cereal and frozen muffins.

  • Stayed April 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RedRoofInn644, General Manager at Red Roof Inn - New Braunfels, responded to this review, May 2, 2012
Thank you for taking the time to write a review of your experience with us. I am so happy to hear that you enjoyed your stay at the Red Roof Inn New Braunfels. Our goal is to ensure that each and every guest experiences a comfortable and enjoyable stay. I am very sorry about the TV problem, we have replaced TV. I hope that you will stay with us again on your next visit to New Braunfels, Texas.
Sincerely,
Manish Patel
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
College Station, Texas
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 19, 2012

Numerous odd problems, toilet wouldn't flush, light over bed did not work, fan on air conditioner never went off (making it loud) tv volume went only 1/2 way up (hard to hear it over ac fan) - tv had ghost image on most channels, internet connection was very slow, kleenex was a travle pack (not a box) when we asked for a do not disturb sign they gave us a piece of paper with DND written on it & a peice of tape, ice maker did not work, bed were never totally made, just straightened up some.

  • Stayed March 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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RedRoofInn644, General Manager at Red Roof Inn - New Braunfels, responded to this review, April 26, 2012
I was very disappointed to see your review on TripAdvisor regarding your recent stay at the Red Roof Inn New Braunfels. Our goal is to make sure each of our guests experience a comfortable and enjoyable stay with us, and I am sorry to hear that you did not. I hope that you will consider staying with us again in the future so that we can demonstrate our normal high level of service to you. Please feel free to call me directly to make a reservation and I will be happy to assist you!!!
Sincerely,
Manish Patel
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Braunfels, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 12, 2012

The Red Roof Inn is a great place to stay. I was here with my family and found a very econmical hotel within close proximity of events in the area. One of the items we found very comforting is that they have a pet friendly policy. Thats one of the things we look for when we are traveling. The outdoor pool is fun for our kids. They also have breakfast in the morning for the start of your day.

  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
1 review
5 of 5 stars Reviewed March 3, 2012

Very nice hotel. Excellent service, very clean rooms and excellent locations. All staff are really service oriented and they have very professional attitude. Congratulations.

  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Red Roof Inn - New Braunfels

Address: 815 I-35 South, New Braunfels, TX 78130
Location: United States > Texas > New Braunfels
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 29 Hotels in New Braunfels
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn - New Braunfels 2*
Number of rooms: 78
Official Description (provided by the hotel):
Red Roof New Braunfels is conveniently located off of I-35, less than 1 mile from historic downtown New Braunfels and America’s number #1 water park, the Schlitterbahn! The hotel is also near Landa Falls Park, the Natural Bridge Caverns, Comal-Guadalupe rivers, and the outlet shops in San Marcos. ... more   less 
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Also Known As:
Red Roof Inn New Braunfels

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