the manager mitch patel was very rude along with his assitant mary. we where charged $149.99 a night when we booked $55 a night we where there three nights. the first day my nephew had hung the dont desturb sign on the door so they didnt clean which was fine very understandable but i went to the front desk the next day and explained to them what had happened and to please clean it, they did not. so when i went to the front desk that night when we got back and asked the night clerk for a clean glass and towels he got very upset then gave me a cracked glass when i asked for a new one it made him mad. but we talked about it and come to find out he had just been yelled at by another customer, and appoligized over and over. he had got yelled at because off his assistant managers inability to do her job right. when my safe wouldnt open he had no clue how to help and the manager (mitch) didnt either but wouldnt come in to help me get my meds out it was kinda my fault the other people with us could never get hers open (after we had asked for someone to the whole time we stayed) and had to share with us, there was to much in there pushing against the door and it wouldnt open the assistant mngr knew this but didnt share it with the other workers. im not asking her to give them the codes but maybe some tips on how to fix simple problems. every morning at breakfast it was packed and if u werent there by 6 a.m. to get in line u didnt get to eat. the last morning i had got up about 7 a.m to get everybody breakfast but forgot milk and waited on the syrup. when i was headed back to the room she told another lady that had three little children still asleep that she couldnt take the food to the room. there was no place to set in the lobby and she wanted to get her kids some food before it ran out, the same as i was doing, instead of waking up the childern. what did they want us to do wake up our kids fix there plates and stand with them hungery and crying just to wait on a table NO thank u. i went back to the lobby at about 8:45 a.m. to get milk and sryup, but they where out of sryup there was no one around so i went to the front desk and waited until i realized she was on a personal call i asked for more sryup she hushed me and took the sryup bottle and sat it behind her. so i went to get the milk, waited for her to get off the phone, when she did i went back to ask for sryup again and they said she had went to the bathroom i asked one of them but they didnt speak english,and at 9 a.m. another lady come out with the sryup but put it in the kitchen and went to cleaning up breakfast with people still getting there breakfast,i asked for the sryup she said "breakfast ended at nine" it was now 915 and still no sryup the man infront of me fininshed his waffles asked her for the sryup she said the same he got mad and i got the sryup for us. im not one looking for a maid but but expected to get treated better than this.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
As the Hotel's Director of Sales, I would like to apologize for any inconvenience you may have experienced at our hotel. We take customer service very seriously. However, there are some statements that are misleading and untrue. Your initial reservation was made using a discount that is only valid for Choice Hotel employees and therefore was honored due to the fact that you are not Choice Hotel employee. These guidlines are set by Choice Hotels Int. and as a frachisee we must follow guidlines that are set by them and has been reported to them. In regards to other complaints, I do sincerely apologize , however we can only respond to complaints and rectify the problem at the time of occurence and not after the fact.
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Again, we apologize for any nconvenience during your stay. I assure you that my team and I will take your comments seriously and try to improve any processes that would provide a more comfortable & enjoyable guest experience for future guests.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.