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Quality Inn & Suites: Traveler Reviews

2.5 of 5
1533 IH-35 North, New Braunfels, TX 78130 (Formerly Hawthorn Inn)
Hotel amenities
Quality Inn & Suites
Ranked #16 of 28 hotels in New Braunfels
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35 reviews from our community

    Trip type
Traveler rating
    12
    6
    8
    3
    6
Date Rating
Gladewater, Texas
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Good Hotel with Great Customer Service”
4 of 5 stars Reviewed September 10, 2012

We checked in to what we thought was a non-smoking room. Upon entering the room, we discovered it was a smoking room. Eventhough the agency we made our reservations with would not allow the reservation to be changed, the front desk clerk was able to override the system to get us a non-smoking room.

She was able to help us again later that weekend when we needed some dinnerware late in the evening because our dinner plans were rained out.

This was a nice, clean, big room.

We would stay there again. For the price, we couldn't have found anything better.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask AntiqueTraveler303 about Quality Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“Perfect if you just need a bed”
3 of 5 stars Reviewed July 27, 2012 via mobile

We stayed there last night. Had a long day in Houston, only checked in at 11:30pm. Carpets had a musty smell but the beds and everything else was clean and neat. Good valuefor money if you have kids and just want to sleep.

  • Stayed July 2012
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask LunaLii about Quality Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
1 review
“Ok”
3 of 5 stars Reviewed July 25, 2012

Went up for a trip to Schlitterbahn and stayed 2 nights. The room was large, a/c worked great but there was black mold in the bathroom. Walls were really thin mand the tv was too dark to see. Might stay again.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask rhicks57 about Quality Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grapevine, Texas
Top Contributor
60 reviews 60 reviews
22 hotel reviews
Reviews in 30 cities Reviews in 30 cities
40 helpful votes 40 helpful votes
“Don't stay here!”
1 of 5 stars Reviewed July 2, 2012

My family and I stayed at the Quality Inn & Suites last week. We had three rooms and each one of them was worse than the others. The hotel smelled of sewage. My shower had black mold in one corner. One room the air conditioning didn't work, the other the tv was too dark to see. The manager knows of all these things, but they still give you no discount and charge you the top price. You can tell they don't care, because the outside landscape was dead and dirty with cigarette trash. Don't stay here until they use some money to clean it up.

Room Tip: Don't stay here.
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  • Stayed June 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Mesquite, Texas
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Multi-family tubing trip”
5 of 5 stars Reviewed June 27, 2012

We had a fun day in the sun tubing down the river but weren't sure we were going to stay the night. We walked in to Quality Inn with no reservations. The very helpful front desk girl gave us a great rate in a great room, and was able to give us neighboring rooms so we could be close to those in our party.
The kids tried out the pool and really liked it.
The included breakfast was plentiful, hot, and good.
Check-in and check-out was fast and easy.
The hotel is very conveniently located to the river as well as other tourist-y places like historic downtown New Braunfels and Greune.
We enjoyed our stay and will definitely stay there again next year.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask shortsister74 about Quality Inn & Suites
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Additional Information about Quality Inn & Suites

Also Known As:
Quality Hotel New Braunfels
Quality Inn And Suites
Quality Hotel
Quality Inn New Braunfels
New Braunfels Quality Inn
Address: 1533 IH-35 North, New Braunfels, TX 78130 (Formerly Hawthorn Inn)
Region: United States > Texas > New Braunfels
Amenities:
Business Center Fitness Center Free Breakfast Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 28 hotels in New Braunfels
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
The Quality Inn & Suites New Braunfels offers a free hot breakfast buffet, exercise room, indoor pool, free high speed internet and all of the other amenities you are looking for to make your stay enjoyable in New Braunfels. We are minutes from Schlitterbahn and all of the attractions New Braunfels has to offer. ... more   less 
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