We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hilton Garden Inn New Braunfels Hotel: Traveler Reviews

3.0 of 5
1501 IH-35 North, New Braunfels, TX 78130
Hotel deals
Hotel website
Hotel amenities
Special Price
Book now and save 25%
Hilton Garden Inn New Braunfels Hotel
Ranked #4 of 28 hotels in New Braunfels
Enter dates & see best prices*
Show Prices
*from our partners
Write a Review

85 reviews from our community

    Trip type
Traveler rating
    49
    21
    9
    3
    3
Date Rating
Houston, Texas
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
“Great stay; definitely recommend”
5 of 5 stars Reviewed August 27, 2012

We did not pay for the room because we used our Hilton Honor Points so I can't comment on the value other than we probably would have not paid $200 w/tax to stay here when we knew of another hotel in the area much cheaper and just as great and clean. The hotel was very nice, very clean and the room was as well. The service was great and the people were friendly. The front desk always had someone there. I believe you get a FREE water bottle for each person in your party at check in and FREE night time cookies. That's a benefit for people with children. The hotel wasn't that difficult to get to but I can see many people not turning at the right place because this hotel is set off from the feeder road. Its behind Best Western. You have to turn as if you were going to Best Western to get to it. The pool looked nice but we never used it. The cleaning staff respected our privacy sign and the hotel was realitively quiet. The only thing I did not like was the bed. It was entirely too hard and my husband hates the pillows because they are not firm enough. The bed does have an adjustment dial but it didnt seem like there was a difference at all. The coffee is free but the breakfast is $11.95 per person and we didnt try it but know that it is good based on stays at other Hilton Garden Inn locations.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
See 2 more reviews by R-N-JTRAVELS for New Braunfels
Ask R-N-JTRAVELS about Hilton Garden Inn New Braunfels Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOUSTON, TEXAS
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
49 helpful votes 49 helpful votes
“Impressed and would return!”
4 of 5 stars Reviewed August 25, 2012

Two of my kids and I stayed here last week. We had a nice sized room with two beds and a sitting area with an additional tv. The room was very clean and quiet. The front desk worker was so helpful, efficient and pleasant, All of us enjoyed hot and tasty breakfast the two mornings we were there. I would definitely return and stay here again when in the area.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Elizabeth37 about Hilton Garden Inn New Braunfels Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
McQueeney, Texas
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
“It's ALL good!!”
5 of 5 stars Reviewed August 17, 2012

Very nice HGI. Have stayed in several and this one is tops! The food is tasty and the evening bar tender keeps us in stitches...best drinks around! Love the contemporary design of the lobby and restaurant. If you plan on spending time in New Braunfels or Gruene, you'll be happy you chose the Hilton Garden Inn.

  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Hope C about Hilton Garden Inn New Braunfels Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
110 reviews 110 reviews
17 hotel reviews
Reviews in 24 cities Reviews in 24 cities
28 helpful votes 28 helpful votes
“Frustrating”
3 of 5 stars Reviewed August 8, 2012

This is a clean attractive hotel but we had problems with the room. The air conditioner quite working at 10:00 PM, at 10:30 we were moved to another room but it was a smokers room. It was absolutely nasty smelling. We were told they were booked and couldn't get another room. Finally they gave us another room at 11:00. The next day the manager didn't seem very concerned or offer any condolences for the inconveniences we incured. I will never stay at another Hilton Garden Inn again.

Room Tip: breakfast is not free
See more room tips
  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
See 2 more reviews by dstillwell for New Braunfels
Ask dstillwell about Hilton Garden Inn New Braunfels Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
“Disappointed”
2 of 5 stars Reviewed July 26, 2012

Hilton Garden Inn is clean and attractive but the operating systems are in poor working conditions. At 11:00 PM we had to change rooms because the air conditioner stopped working. We were moved to a smoking room, even though we don't smoke. The smell was awful! At 11:30 PM they finally moved us to a functioning room. When I plugged in the coffee pot it started smoking, not steaming.
The next morning I was offered one free breakfast instead of comping the room. The manager didn't seem genuinely concerned about all of the problems we endured.
We will never stay at a Hilton Garden Inn again!

  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
Ask DDDSSS123 about Hilton Garden Inn New Braunfels Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGINB, Director of Sales at Hilton Garden Inn New Braunfels Hotel, responded to this review
July 30, 2012
We are sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay. We apologize for the malfunctioning coffee pot and room changes. I have reported your concerns to our maintenance team and front desk. We will be sure to address the issues with the room amenities and hope you will reconsider giving us a second chance if you return to the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sleep Inn & Suites
Great value on a similar hotel
New Braunfels, TX
4.5 of 5 stars 83 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in or near New Braunfels
Trendy
Hampton Inn Seguin
Hampton Inn Seguin 4.5 of 5 stars 27 reviews
Romantic
T Bar M Resort
T Bar M Resort 3.5 of 5 stars 63 reviews
Luxury
Baymont Inn & Suites
Baymont Inn & Suites 4.0 of 5 stars 65 reviews
Good for business
BEST WESTERN Inn & Suites
BEST WESTERN Inn & Suites 3.0 of 5 stars 31 reviews
Show Prices ABS:HotelCheckRates-d631954?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d263159?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d1862910?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d73304?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Travelers also viewed these New Braunfels hotels
Courtyard by Marriott New Braunf... 4.5 of 5 stars 165 reviews Sleep Inn & Suites 4.5 of 5 stars 83 reviews Hampton Inn & Suites New Braunfe... 4.5 of 5 stars 51 reviews The Resort at Schlitterbahn 3.0 of 5 stars 107 reviews
Show Prices ABS:HotelCheckRates-d1439264?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d1036326?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d1672189?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d620756?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 28 hotels in New Braunfels, ranked by popularity

Been to Hilton Garden Inn New Braunfels Hotel? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Hilton Garden Inn New Braunfels Hotel

Address: 1501 IH-35 North, New Braunfels, TX 78130
Phone Number:
Region: United States > Texas > New Braunfels
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 28 hotels in New Braunfels
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Hotel in New Braunfels, Texas. Enjoy free Wi-Fi and free parking for hotel guests. Conveniently located on I-35, our New Braunfels hotel affords quick access to Guadalupe River, Comal River and San Marcos Premium Outlet shopping. As a New Braunfels hotel near Schlitterbahn, bring the entire family for fun in the sun at the world class water park. The area offers so much entertainment, you're sure to find New Braunfels among your favorite destinations.When traveling on business in the area, enjoy our free business center on-site. The Hilton Garden Inn Hotel in New Braunfels is convenient to many business districts in the area and also offers an on-site restaurant.Find great hotel specials and offers online. We look forward to welcoming you soon to the Hilton Garden Inn New Braunfels Hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Travelocity, Priceline, Expedia, Booking.com, Hotels.com, Venere and Tingo so you can book your Hilton Garden Inn New Braunfels Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Hilton Garden Inn New Braunfels Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Hilton Garden Inn New Braunfels Hotel
Enter dates & see best prices* (from our partners)
Show Prices