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“Great stay; definitely recommend” 5 of 5 stars
Review of Hilton Garden Inn New Braunfels Hotel

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Hilton Garden Inn New Braunfels Hotel
3.0 of 5 Hotel   |   1501 IH-35 North, New Braunfels, TX 78130   |  
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Ranked #5 of 29 Hotels in New Braunfels
Houston, Texas
Top Contributor
90 reviews 90 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
65 helpful votes 65 helpful votes
“Great stay; definitely recommend”
5 of 5 stars Reviewed August 27, 2012

We did not pay for the room because we used our Hilton Honor Points so I can't comment on the value other than we probably would have not paid $200 w/tax to stay here when we knew of another hotel in the area much cheaper and just as great and clean. The hotel was very nice, very clean and the room was as well. The service was great and the people were friendly. The front desk always had someone there. I believe you get a FREE water bottle for each person in your party at check in and FREE night time cookies. That's a benefit for people with children. The hotel wasn't that difficult to get to but I can see many people not turning at the right place because this hotel is set off from the feeder road. Its behind Best Western. You have to turn as if you were going to Best Western to get to it. The pool looked nice but we never used it. The cleaning staff respected our privacy sign and the hotel was realitively quiet. The only thing I did not like was the bed. It was entirely too hard and my husband hates the pillows because they are not firm enough. The bed does have an adjustment dial but it didnt seem like there was a difference at all. The coffee is free but the breakfast is $11.95 per person and we didnt try it but know that it is good based on stays at other Hilton Garden Inn locations.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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186 reviews from our community

Traveler rating
    99
    57
    15
    9
    6
See reviews for
67
45
9
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
HOUSTON, TEXAS
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed August 25, 2012

Two of my kids and I stayed here last week. We had a nice sized room with two beds and a sitting area with an additional tv. The room was very clean and quiet. The front desk worker was so helpful, efficient and pleasant, All of us enjoyed hot and tasty breakfast the two mornings we were there. I would definitely return and stay here again when in the area.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
McQueeney, Texas
Top Contributor
65 reviews 65 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed August 17, 2012

Very nice HGI. Have stayed in several and this one is tops! The food is tasty and the evening bar tender keeps us in stitches...best drinks around! Love the contemporary design of the lobby and restaurant. If you plan on spending time in New Braunfels or Gruene, you'll be happy you chose the Hilton Garden Inn.

  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
125 reviews 125 reviews
19 hotel reviews
Reviews in 26 cities Reviews in 26 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed August 8, 2012

This is a clean attractive hotel but we had problems with the room. The air conditioner quite working at 10:00 PM, at 10:30 we were moved to another room but it was a smokers room. It was absolutely nasty smelling. We were told they were booked and couldn't get another room. Finally they gave us another room at 11:00. The next day the manager didn't seem very concerned or offer any condolences for the inconveniences we incured. I will never stay at another Hilton Garden Inn again.

Room Tip: breakfast is not free
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  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
53 reviews 53 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed July 26, 2012

Hilton Garden Inn is clean and attractive but the operating systems are in poor working conditions. At 11:00 PM we had to change rooms because the air conditioner stopped working. We were moved to a smoking room, even though we don't smoke. The smell was awful! At 11:30 PM they finally moved us to a functioning room. When I plugged in the coffee pot it started smoking, not steaming.
The next morning I was offered one free breakfast instead of comping the room. The manager didn't seem genuinely concerned about all of the problems we endured.
We will never stay at a Hilton Garden Inn again!

  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGINB, Director of Sales at Hilton Garden Inn New Braunfels Hotel, responded to this review, July 30, 2012
We are sorry we were unable to provide you with the quality of amenities and service you deserved during your recent stay. We apologize for the malfunctioning coffee pot and room changes. I have reported your concerns to our maintenance team and front desk. We will be sure to address the issues with the room amenities and hope you will reconsider giving us a second chance if you return to the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas
Top Contributor
131 reviews 131 reviews
21 hotel reviews
Reviews in 55 cities Reviews in 55 cities
229 helpful votes 229 helpful votes
4 of 5 stars Reviewed July 24, 2012

Seems like a brand new property. Junior Suite was excellent with a very separate living area although no door between it and the bedroom. Very clean and comfortable. A decent little pool for a quick cool off and very convenient to San Antonio, Austin and surrounding towns.

Room Tip: Junior Suite is very spacious
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  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lubbock, Texas
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 21, 2012 via mobile

Beautiful lobby, restaurant and bar area so I was expecting a little more from our room. It was just okay. Beds were hard even after adjusting them, bathroom was average. The room was nice, good linens, nice tv, desk and chair but was extremely small. With one suitcase there seemed to be no space to walk around the beds. Breakfast was delicious, but not free, waitress and front desk were very friendly and helpful.

  • Stayed July 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGINB, Director of Sales at Hilton Garden Inn New Braunfels Hotel, responded to this review, July 24, 2012
First of all, thank you for your review of your past stay at our hotel. I always appreciate hearing from our guests - including the great things about our property as well as items of opportunity. I apologize that we were unable to accommodate your reserved room type and the beds were not as comfortable as expected, even when adjusted. I’ve let our vendors and maintenance staff know about your feedback on the bed. Our front desk department goes through a lengthy process each day to ensure that our guests receive exactly the room expected, however it looks like you may have needed a bit more space. Next time, let us try to get you that bigger room and comfy bed. Once again, I apologize for the inconvenience and do hope that the next time you travel to the area you will consider staying with us again.
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Additional Information about Hilton Garden Inn New Braunfels Hotel

Address: 1501 IH-35 North, New Braunfels, TX 78130
Phone Number:
Location: United States > Texas > New Braunfels
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 29 Hotels in New Braunfels
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn New Braunfels Hotel 3*
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Hotel in New Braunfels, Texas. Enjoy free Wi-Fi and free parking for hotel guests. Conveniently located on I-35, our New Braunfels hotel affords quick access to Guadalupe River, Comal River and San Marcos Premium Outlet shopping. As a New Braunfels hotel near Schlitterbahn, bring the entire family for fun in the sun at the world class water park. The area offers so much entertainment, you're sure to find New Braunfels among your favorite destinations.When traveling on business in the area, enjoy our free business center on-site. The Hilton Garden Inn Hotel in New Braunfels is convenient to many business districts in the area and also offers an on-site restaurant.Find great hotel specials and offers online. We look forward to welcoming you soon to the Hilton Garden Inn New Braunfels Hotel. ... more   less 
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