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“Great Hotel and Bar !!!” 5 of 5 stars
Review of Hilton Garden Inn New Braunfels Hotel

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Hilton Garden Inn New Braunfels Hotel
3.0 of 5 Hotel   |   1501 Interstate 35 North, New Braunfels, TX 78130   |  
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2x HHonors Points
Ranked #5 of 29 Hotels in New Braunfels
Certificate of Excellence 2014
Kenner, Louisiana
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
“Great Hotel and Bar !!!”
5 of 5 stars Reviewed November 24, 2011

This is a great hotel. I was impressed by how clean the room was, I found no dust on the furniture or stray hairs on the floor or shower. The bed was a little to firm for my liking, but the comfy duvet cover made up where the mattress was lacking. Upon check in Bryan was very attentive and made me feel welcomed. Later that evening I went to the bar and Tiffany was the sweetest bartender I have ever met. She also made the best drink called a "Jollyrancher." Even though the kitchen and bar closed at 9, she stayed late and even went out of her way to make me a Margarita pizza, talk about customer service !!!!! Next time I drive through New Braunfels, I will stop in for a drink and an intelligent conversation
( hopefully Ms.Tiffany will be there again ).

Room Tip: The suites are nice and very clean. You must stop at the bar and have a drink, ladies I recommend th...
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  • Stayed November 2011, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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220 reviews from our community

Traveler rating
    115
    68
    19
    10
    8
See reviews for
82
51
10
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Katy, Texas
1 review
1 of 5 stars Reviewed October 10, 2011

Stayed at the Hilton Garden Inn on Saturday, 10/08/11. Had room w/ king bed. NO BATHTUB. Inquired, Front desk stated I did not specify a bath tub.

Air conditioner did not work. Complained to front desk. They will "make a note of it".

Staff couldn't handle a problem if they were forced. Stay away.

Room Tip: Ask for a bathtub???
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  • Stayed October 2011, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Dallas, Texas
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 10, 2011

Great location off of I-35. If heading South, turn at the Best Western sign off of the access road. Staff had me checked-in in less than two minutes. If time permits head West to Gruene and check out the town. Looking forward to my next stay.

Room Tip: Hotel is set back far enough from I-35 to hear any noise.
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  • Stayed October 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas, United States
1 review
5 of 5 stars Reviewed October 7, 2011

I have stayed at many hotels, but this one beats all by far. I stayed for two days, and during my stay, I decided to stay close to the hotel and have a few drinks at the hotel bar, great choice! Beer is more expensive there than at a local bar I am sure, but the staff that is there at night is fantastic! If you are like me, and like to talk to people and feel welcomed during your stay, look no further, this is a great hotel!! I will be back, just for the entertainment. Great job! Rooms are amazing as well, hotel is clean and the other staff memebers are helpful and courteous. I do not mind spending extra money on a hotel if it is worth it, and this one is.

  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Huntsville, Alabama
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 6, 2011

We have stayed here quite a lot while my husband has been working in the area and, while not perfect, this is by far one of the best hotels of this class and price range we have ever stayed at.
They are very good about cleanliness and maintenance issues and the staff is very friendly.
The breakfast is very good and worth the money. The waitresses and kitchen staff all work hard and are happy to get you anything you need.
The dinner food is sort of hit and miss but the bar is a friendly place to sit and unwind after a long day.
The pool is nice and clean and well maintained as is the exercise room.
The beds have nice duvet comforters with covers that are washed between guests and really good pillows.

Room Tip: Try to get a room away from the elevators since they go ding. Try to put something to hold the ligh...
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  • Stayed October 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth, Texas
Senior Contributor
33 reviews 33 reviews
22 hotel reviews
Reviews in 18 cities Reviews in 18 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed September 14, 2011

Just stayed one night. Yes it is clean, easy on/off I35 location. Three small compalints: 1. thin walls - you could hear tv and people talking as you walked down the hall. ( We could not hear our neighbor's) 2. Had to hit 3 floors to get ice 3. No comp breakfast. It did look really good and was $9.95 for full cooked to order buffett. Yes - we would stay here again, -GOOD - Big T.V - Small fridge- coffee maker - good size shower - very modern.

  • Stayed September 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Summerville, South Carolina
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 13, 2011

Hotel was clean and rooms were what would be expected from a size and amenity standpoint for HGI's. Great proximity to restaurants, shopping, etc. The business center was great, printer/copier was a definite upgrade over most hotels. The restaurant staff for both breakfast and dinner was friendly and attentive; I even saw that some people came for breakfast a bit late and the staff took the extra time to make them breakfast, which is the type of service you just don't see very often anymore. This is my new place to stay when I am in the New Braunfels area.

  • Stayed August 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn New Braunfels Hotel

Address: 1501 Interstate 35 North, New Braunfels, TX 78130
Phone Number:
Location: United States > Texas > New Braunfels
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 29 Hotels in New Braunfels
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn New Braunfels Hotel 3*
Number of rooms: 103
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Hotel in New Braunfels, Texas. Enjoy free Wi-Fi and free parking for hotel guests. Conveniently located on I-35, our New Braunfels hotel affords quick access to Guadalupe River, Comal River and San Marcos Premium Outlet shopping. As a New Braunfels hotel near Schlitterbahn, bring the entire family for fun in the sun at the world class water park. The area offers so much entertainment, you're sure to find New Braunfels among your favorite destinations.When traveling on business in the area, enjoy our free business center on-site. The Hilton Garden Inn Hotel in New Braunfels is convenient to many business districts in the area and also offers an on-site restaurant.Find great hotel specials and offers online. We look forward to welcoming you soon to the Hilton Garden Inn New Braunfels Hotel. ... more   less 
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