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“Wowed Again!” 5 of 5 stars
Review of Wingate by Wyndham New Braunfels

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Wingate by Wyndham New Braunfels
2.5 of 5 Hotel   |   245 FM-306, New Braunfels, TX 78130   |  
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Ranked #15 of 29 Hotels in New Braunfels
Killeen, Texas
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Wowed Again!”
5 of 5 stars Reviewed November 29, 2010

My work told me they were sending me to New Braunfels for work; and I jumped on the chance to stay at the Wingate again. I have been back many times for business and fun. But always know where I want to stay! Each time, I am knocked off my feet. The staff is out of this world and will help you in any way they can with a smile on their faces and you can tell it’s not fake. The beds……..I want to take one home. The in-door pool is wonderful for a morning lap or two. The breakfast is wonderful, (Waffle & Bacon and I’m set!) I like this hotel for many reasons. And you really are missing out if you don’t give it a try.

  • Stayed November 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WinagteSales, Guest Relations Manager at Wingate by Wyndham New Braunfels, responded to this review, December 13, 2010
Thank you again. We hope you get the chance to come back and see us. Please feel free to contact the hotel if you need anything. Thank you again.
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400 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Newcastle
Senior Contributor
40 reviews 40 reviews
29 hotel reviews
Reviews in 27 cities Reviews in 27 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 23, 2010

This is a new hotel-everything is super clean and the staff were exceptionally polite and helpful! There is a lovely indoor pool and hot tub. Absolutely loved this hotel and the price was very competitive

  • Stayed November 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WinagteSales, Guest Relations Manager at Wingate by Wyndham New Braunfels, responded to this review, November 29, 2010
We always enjoy when our guest leave happy! Thank you for taken the time to write a review on our hotel. We hope you come back and see us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 9, 2010

The perfect place to stay if you're visiting Gruene. It's 1.9 miles away, and less than 1/4 mile off the interstate. Hotel is very new, extremely clean, has very spacious rooms, comfy bed but not so comfy pillows (take your own unless you like big fat pillows), bathroom was very nice, towels thick & thirsty, breakfast buffet was better than the normal with eggs, sausage, bacon, waffles, pastries, cereal and juices. It was very quiet during the night (no freeway/highway noise). A/C worked perfectly. Room has microwave and mini-fridge. Loved the pool & hot tub! Staff very polite and helpful! Booked through Priceline and got an excellent deal!

  • Stayed November 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WinagteSales, Guest Relations Manager at Wingate by Wyndham New Braunfels, responded to this review, November 16, 2010
Thank you for taken the time to write about your stay with us. We to can't wait till you come see us again we love having guest leave happy. Please feel free to email me if you would to receive a monthly email blast, with this you will receive emails that contain coupons to be used at the hotel. Again Thank you and ya’ll come back! Tanya Wingate@live.com
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Arlington,Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 8, 2010

A group of 11 of us were in New Braunfels for the annual WurstFest celebrating German Heritage. Tanya and Amy were both instrumental in setting up and booking our block of rooms. As promised, they were all together on the same floor..each room gorgeous. We all enjoyed the delicious breakfast, too. This hotel was very convenient to both the action in New Braunfels, and to Gruene,Tx,, and not too far from San Antonio.. Two people in our party enjoyed their stay so much that they extended it and went on to San Antonio, and then came back that night to stay at the Wingate. The entire hotel was spotless, the rooms were well appointed..the house cleaning staff were excellent. We were all so impressed that we booked 7 rooms for next year that same day. We will probably have to add more rooms as more people at Church want to go with us next year. Great value for the money...better than expected..photos are very accurate.

  • Stayed November 2010, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WinagteSales, Guest Relations Manager at Wingate by Wyndham New Braunfels, responded to this review, November 9, 2010
Thank you it was very nice meeting you all and I can't wait to see you next year!
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Dallas Texas
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 8, 2010

We stayed at the Wingate in New Braunfels for 2 nights while in the area to see a concert at Gruene Hall. The location makes an excellent base for sight-seeing and shopping in the Hill Country. The hotel was very clean and had really friendly people working at the front desk and in the kitchen area. The rooms are large, bright and contemporary. The breakfast was good with lots of choices. The indoor heated swimming pool was large and immaculate. In a seperate area next to the pool is nice large hot tub/jacuzzi. We used both of these and really enjoyed them, even though a couple of the jets in the jacuzzi need attention. This hotel is 1.9 miles from Historic Gruene Hall. Gruene and the other towns in the area have lots of historic places to see, great shops, saloons, cafes and restaurants. We decided to stay here every time we come to the area from now on.

  • Stayed November 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WinagteSales, Guest Relations Manager at Wingate by Wyndham New Braunfels, responded to this review, November 9, 2010
Thank you for staying with us. And we do hope you come and see us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
1 review
4 of 5 stars Reviewed November 7, 2010

Great location for activities in New Braunfels. Friendly staff. Large rooms and very nice bed. However, the rooms that face Interstate 35 are noisy at night.

  • Stayed November 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WinagteSales, Guest Relations Manager at Wingate by Wyndham New Braunfels, responded to this review, November 8, 2010
Thank you for your review! We do hope you come back and see us on your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Contributor
12 reviews 12 reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed November 1, 2010

It was a nice room, still looks and smells new. The breakfast was also just so so. The eggs looked like they were from powder, the sausage had bits of bone in it. The only redeeming thing was the make your own waffles.
The night manager was a jerk. This hotel is NOT PET FRIENDLY!!! Our pet was removed and boarded and no attempt was made to contact us to resolve the situation. The worst thing was, while we weren't in our room, we hadn't even left the property when all of this occurred. We did sign their pet policy and I completely understand him being removed if he was bothering other guests, but the manner in which it was done makes me think that there was a malicious intent. When we got him back his collar had been removed so there was no identifying information on him. Also, the "Happy Trails Pet Ranch" charged us more than the standard boarding fee leaving me feeling extorted. The boarding facility obviously accepted the pet after their posted hours, but was not available after hours to pick them up. The night manager was RUDE and NOT HELPFUL AT ALL in resolving the situation.

  • Stayed October 2010, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
loveofsong, General Manager at Wingate by Wyndham New Braunfels, responded to this review, November 4, 2010
I would like to take this opportunity to apologize for your unpleasant experience as a guest of the Wingate. I appreciate your husband’s call today to bring this matter to our attention. I assure you that the matter has been looked into. We have also made adjustments to our pet policy by adding a space for guest to enter their cell phone numbers in case of an emergency, as your husband suggested. And we will be attaching local pet sitter information to each guest copy of the policy from now on.
We hated to remove the pet from the room but we had to because of the disturbance your dog was making. The complaints from guests are how we became aware of the disturbance. As stated in the pet policy you signed “I understand that my pet is not to be left unattended in my hotel room at any time,” and “Unattended pets may be removed from the property without liability on the part of the hotel. The guest will assume any costs for such removal.” We had no other choice than to call a pet sitter to watch your dog until you returned. I am sorry we had to do but we had to consider our other guests as well.
Once again, I apologize for your unpleasant stay and any inconvenience we may have caused you. Please feel welcome at our hotel in your future travels.

As far as our breakfast sausage is concerned I have asked my staff to notify me if anyone else states the same issue. This is something I am unaware of since it’s the first I have heard of it. Thank you for your feedback and you have a great day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wingate by Wyndham New Braunfels

Address: 245 FM-306, New Braunfels, TX 78130
Phone Number:
Location: United States > Texas > New Braunfels
Amenities:
Free Breakfast Wheelchair access
Hotel Style:
#9 Business Hotel in New Braunfels
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Wingate by Wyndham New Braunfels 2.5*
Number of rooms: 72
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Also Known As:
Wingate By Wyndham New Braunfels Hotel New Braunfels

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