We stayed here for 3 nights. The hotel is a little worn and the lobby has overuse of air freshener which gave me a headache if I stayed there for more than a few minutes. The staff are a bit miserable and don't really make you feel welcome. We had no towels on arrival and had to ask for them and were told to come down and collect them from reception, they wouldn't bring them up.
The breakfast choice was dreadful and the coffee undrinkable - why bother offering free breakfast if no one can eat it?
The hotel is noisy as it is on a busy intersection opposite the huge theme gas station, Buc ee's right on i35. We asked twice for a room on the rear of the hotel but were refused as there are donkeys braying at the back of the hotel...this would have been preferable to the sound of a downshifting 18 wheeler at 3am.
The room itself was ok for the money, no complaints there. The location is useful for outlet shopping at San Marcos and Buc ee's is great fun!
For the price (which was very good), its ok but it could be a great hotel if the little details were attended to.
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- Also Known As:
- Wingate By Wyndham New Braunfels Hotel New Braunfels