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“Customer Service Failure” 3 of 5 stars
Review of Microtel Inn & Suites by Wyndham New Braunfels

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Microtel Inn & Suites by Wyndham New Braunfels
2.0 of 5 Hotel   |   1175 North Business IH 35, New Braunfels, TX 78130   |  
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Ranked #12 of 29 Hotels in New Braunfels
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270 reviews from our community

Traveler rating
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    53
    19
    12
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
BAYTOWN
1 review
2 of 5 stars Reviewed November 8, 2012

room was really miniature, vanity built kid sized not adult. we found a roach crawling in room. Beds were too hard and sheets seemed to itch. breakfast offering is not diabetic friendly no proteins whatsoever. microtel should get with the program and do what everybody else is offering.

  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Microtel Inn & Suites by Wyndham

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VINAY P, General Manager at Microtel Inn & Suites by Wyndham New Braunfels, responded to this review, November 18, 2012
I apologize for your less satisfactory experiance and rest assure that issues you''ve experianced are addressed immidiately. unfortunately we have to follow our franchise breakfast program and the protein items are being considered at this point. rest assured we will better serve you on your next stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LITTLETON
1 review
5 of 5 stars Reviewed October 31, 2012

Very clean and comfortable room. Desk clerk was very courteous at check out and helped me print airline boarding pass at no charge.

  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Microtel Inn & Suites by Wyndham

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Microtel Inn & Suites by Wyndham New Braunfels

Address: 1175 North Business IH 35, New Braunfels, TX 78130
Phone Number:
Location: United States > Texas > New Braunfels
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Swimming Pool
Hotel Style:
Ranked #12 of 29 Hotels in New Braunfels
Price Range (Based on Average Rates): $
Hotel Class:2 star — Microtel Inn & Suites by Wyndham New Braunfels 2*
Number of rooms: 65
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