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“Wonderful and peaceful during slow months....” 4 of 5 stars
Review of Courtyard by Marriott New Braunfels River Village

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Courtyard by Marriott New Braunfels River Village
3.0 of 5 Hotel   |   750 Interstate 35 North, New Braunfels, TX 78130   |  
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Ranked #2 of 29 Hotels in New Braunfels
Del Rio, Texas
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
“Wonderful and peaceful during slow months....”
4 of 5 stars Reviewed October 21, 2012

PROS- Stayed there Oct. 18th and had a lovely, clean, large room with a very small balcony that faced the river. The grounds are beautiful. Person that checked us in was really friendly and helpful. It seemed pretty slow while we were there but I could see that this hotel is probably really hoppin' with families during the summer. Nice to have ice cold water in the lobby set up w/ lemons or cumcumber...and very good coffee in the morning. Easy access from IH 35.
CONS- There were no mirrors in our room other than in the bathroom. I needed a mirror and my friend was in the shower. The hot tub was teensy-weensy...for like 2 or 3 people. Seemed so small for a hotel that size. On the 19th. they were apparently covering the swimming pool for the season. That seemed about a month early to me.
I would definitely stay there again....repeatedly.

Room Tip: Ask for a room with a balcony above the 2nd floor and facing the river...it's worth it!
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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265 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Any
English first
Denton, Texas
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 27, 2012

We have attempted to stay on the Guadalupe River In Gruene and New Braunfels at condominiums and Bed and Breakfasts a number of times, and have had some good experiences there, but most of the condominiums and B-and-Bs require at least a two night stay. This new and well hidden secret is clean, lovely and sits right on the river with a beautiful pool and meadow overlooking the Guadalupe, giving you everything that the condominiums and B-and-Bs provide without the requirements of minimum stay. The only problem we had was that the exercise room had a defective lock and they were unable to repair it during our entire stay. The room was large and decorated in a lovely art deco style. Looking forward to staying there again as soon as possible.

Room Tip: If you can reserve your room in time to get a river view, that would be the best choice. The other s...
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  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, TX
Top Contributor
216 reviews 216 reviews
205 hotel reviews
Reviews in 161 cities Reviews in 161 cities
410 helpful votes 410 helpful votes
3 of 5 stars Reviewed September 18, 2012

Have stayed here several times, but increasingly less impressed on subsequent stays. Hotel has a lovely setting, welcoming surroundings & eager & pleasant staff. Unfortunately, details are being overlooked, which have a negative impact, especially related to housekeeping. Shower had small spots of mold -- use bleach. Balcony funiture was dirty with bird droppings --- housekeeping should wipe off daily, rather than the guest having to do it. Dirty dishes & bottles from previous guests still remaining on balcony. Broken lamp shade & light bulb laying on desk. Dirty dishes on outside furniture & in hallway, left overnight & remaining the following morning. Cold coffee at the business center at 9:00AM, needs replenishing after original service earlier in the morning. Had to wash "whatever" off the TV remote before use. All little items, but unacceptable lapses for a quality facility. Get your eye back on the ball Courtyard New Braunfels. You could be the #1 spot in the area with improved attention to detail. And am I the only one surprised/disappointed by the hard mattresses, when compared to other Marriott-family hotels?

Room Tip: Odd numbered rooms face the river --- 01-13 or 31 & higher are best.
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  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cyrv-gm, Manager at Courtyard by Marriott New Braunfels River Village, responded to this review, September 20, 2012
Dear SMVHOU,

Thank you so much for remaining loyal to our hotel and choosing to stay with us several times. We appreciate all of the feedback we can get and are continually striving to improve, so thank you for taking to time to leave us a detailed review.

As a hotel in the top 3% of the brand for guest satisfaction and top 9% for cleanliness, we pride ourselves on the level of service we provide as well as the cleanliness of our rooms and general areas. A few new additions to our housekeeping staff may have affected the quality of your room and I greatly apologize for this. We have addressed this with the staff to have any inconsistencies corrected.

While you are here at our hotel in the future, please feel free to contact our front desk at any time about problems or concerns that you may have, so that we have the chance to address and correct them for you immediately, to make your stay as comfortable and enjoyable as possible.

Sincerely,
The Courtyard by Marriott Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spring, Texas
1 review
5 of 5 stars Reviewed September 17, 2012

My wife and I stayed here for 1 night just to get away from the world and had a wonderful time. From the time you walk in you know you are at a great place. The receptionist was amazing very nice and took care of all of our needs including extra pillows and towles. The property was beautiful with a great pool, green yard and walk way all the way down to the great crystal clear river. We took a swim and layed out and enjoyed an adult beverage for a few hours then headed to eat at the Gristmill and then to Tavern on the Gruene.

Room was clean with extra pillows great AC, Water was hot, no noise and bed was very soft and comfy. The only thing I wish they had was a shuttle to Gruene Back and Forth so we did not have to cab it down there.

Like I said if you are looking for a hotel to get away from the world for a good price you can not beat this one. All the people were friendly, great room and amazing property to enjoy. We will be back here soon!!

Room Tip: Get ready because the water is cold and if you are not ready it will surprise you. Feels amazing onc...
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Houston
Top Contributor
92 reviews 92 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
134 helpful votes 134 helpful votes
5 of 5 stars Reviewed September 9, 2012

You don't normally find a 'chain' hotel' like this on the river. Very clean, nice rooms, great balconies. We booked a 2 room, 1 bed suite with a sofa hide-away. It had a huge balcony overlooking the pool and river.
Sorry, but we arrived late and left mid-day and really didn't get to enjoy the place very much. My wife says she wants to stay here again when we have a little more time. I'm looking forward to that as well!

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New Braunfels, Texas
Contributor
13 reviews 13 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 3, 2012 via mobile

From the accommodations to the exceptional staff to the beautiful outdoor setting...very happy! Only thing I would recommend would be one morirror...only ones were in the bathroom. Maybe the full length could be repositioned into the entry,

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
5 of 5 stars Reviewed August 20, 2012 via mobile

Clean rooms, nice staff, pool and river. I highly recommend this hotel as you feel like you are staying at a Ritz but paying for a Courtyard. People are friendly and are very proud of their hotel and it shows.

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Courtyard by Marriott New Braunfels River Village

Address: 750 Interstate 35 North, New Braunfels, TX 78130
Location: United States > Texas > New Braunfels
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in New Braunfels
#3 Family Hotel in New Braunfels
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott New Braunfels River Village 3*
Number of rooms: 125
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Also Known As:
Courtyard By Marriott New Braunfels River Village Hotel New Braunfels
Courtyard New Braunfels

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