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Comfort Suites: Traveler Reviews

2.5 of 5
1489 I-35 North, New Braunfels, TX 78130
Hotel amenities
Comfort Suites
Ranked #22 of 28 hotels in New Braunfels
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48 reviews from our community

    Trip type
Traveler rating
    15
    11
    10
    9
    3
Date Rating
Fond du Lac, WI
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
“Quiet and comfortable, but . . .”
3 of 5 stars Reviewed September 30, 2012

We stayed for two nights during September 2012. The hotel is a typical Comfort Suites: the beds were comfortable and rooms were quiet. Breakfast was decent and the free internet was a nice amenity. Our room had a microwave and fridge, which was very welcome during our stay. My only issues were with the cleanliness of the hotel. It wasn't a gross hotel, but there were enough little things that bothered me. In our bathroom there were several black hairs (most likely from the housekeeping staff) on the floor and in the tub. There were several dead crickets and roaches in the hallways and near the doors to go outside. These little things detracted from what would have been a decent stay.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask dptaylor30 about Comfort Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schulenburg, Texas
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
1 helpful vote 1 helpful vote
“Lost Price and Clean”
3 of 5 stars Reviewed September 4, 2012

Last minute stop and low price for 2 full size beds with sofa. Couldn't beat it. It was quite, kids had the pool to there selves during the afternoon, i guess everyone was the river so it worked out great. Breakfast my kids actually enjoyed but luckily we got there early because like most, the breakfast area filled up quick. Only problem which the staff fixed, popcorn bag got stuck in vending machine but she helped get it out right away so kids were happy. Husband said we would diffently stay again.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask schlady about Comfort Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Great Stay”
5 of 5 stars Reviewed August 14, 2012

The young woman at check-in was friendly and efficient! We were granted a late check-out which allowed us to change at the hotel before an afternoon on the river. The hotel was clean and hallways were extra wide .The hotel was fairly nice and mostly clean. Check-in was quick and painless. Breakfast was good. Cleaning staff was very nice and helpful

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask David s about Comfort Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Taken advantaged of.”
1 of 5 stars Reviewed July 24, 2012

My daughter, girlfriend and I stayed at this hotel the week of July 18th 2012. I found the appearance of both interior and exterior to be worn, of fair quality but certainly not exceptional. This hotel has two floors but no elevator. I found it that those who are local find this to be of no significance however when you are the one carrying the luggage it is quite annoying. The receptionist was responsive and polite. Breakfast was of the usual complimentary choices found with most hotel chains. My room was found to be clean but of a slight mildew odor. Since we had prepaid through hotel.com I was not in the mood to renegotiate this late. Our stay went without event why visiting the water park there. The problem came later after we left and charges start showing up on my credit card statement. I found a charge for $21.65. Not a large amount but certainly one of question. I called the hotel number and asked the receptionist what I was being charged for. I was told that a pillow came up missing. I disputed the charge, explained that I'm out of state, flew in and certainly no room for wanting a used pillow to take back on a air plane. The manager would not credit my charge card. I did find it odd that this hotel post by line item the cost of each item in the hotel room with a statement that the customer will be charged if any item(s) is found missing. I find this suspicious and wonder if this is a trend with this particular hotel. Since the price is in a grey area I wonder how many other “out of towners” been through this same issue but wrote it off as the cost is not worth the trouble…... I find this shady that an establishment such as this will take advantage of people who are out-of state. Beware if you choose to stay at this hotel.

  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
Ask Dodools about Comfort Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Austin, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“value for money”
5 of 5 stars Reviewed July 19, 2012

I have stayed at this hotel several times over the last few years and always found it acceptable. We booked this hotel on the same day as arrival because we were hoping the price would drop and it did. We called the hotel directly. A few weeks before the rate was quite high and we just waited it out til the price dropped. We were here to go to Schlitterbaun and it was probably 5 minutes from the park. Our room had 2 beds and one sofa bed. The beds were comfortable and linens of high quality. The sofa bed has a very small mattress and is only appropriate for one adult or 2 small children. It was a quiet and very clean room. We had a huge breakfast that was outstanding. We had waffles, sausage patti,scamble egg yougart etc..... It was yummy, quick and we had an excellent server. We would not hesitate to stay here again!

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask yoli94 about Comfort Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Comfort Suites

Also Known As:
Comfort Hotel
Comfort Hotel New Braunfels
Comfort Suites New Braunfels
New Braunfels Comfort Suites
Address: 1489 I-35 North, New Braunfels, TX 78130
Region: United States > Texas > New Braunfels
Amenities:
Business Center Fitness Center Free Breakfast Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 28 hotels in New Braunfels
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
This is a gold award winning property from Choice Hotels. The hotel offers a free hot breakfast, outdoor pool & spa, free high speed internet, fitness center, guest laundry, and meeting space. We are easily accessible from IH-35 and only minutes from Schlitterbahn, Gruene, and river tubing attractions. If you are in the mood to shop we are a short ride from the outlets in San Marcos and also a short ride to everything in San Antonio. ... more   less 
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