Four hours prior to us arriving we booked our room directly with the hotel over the phone. Upon arrival our reservation was not in the system. Even with the confirmation number the hotel couldn't find us. We eventually got a room. The room was filthy! There was a used condom between the nightstand and the bed. My husband killed five crickets that were in the room. We pulled all the covers, except for the sheets, off of the bed and put them aside. When we turned off the lights, I saw two more crickets on my grandson's bed. We quickly turned on the lights and saw two roaches on the bed. I had three small bugs in my hair. I called the front desk. After some discussion, and showing them the dead bugs, they gave us another room. At 11:45 PM, we had to pack up and move all of our things. No offers of help from the staff. The second room was cleaner. I decided for my husband and grandson to sleep. I stood awake with the lights on (to make sure ther were no crawlies on the beds) If I saw any bugs in the bed, we were going to sleep in the car (there were no other rooms available in town) slept on the way home the next day.. The next morning the counter person was very rude. She would answer the telephone and service people that were in line behind us. She raised her voice to us. If it wasn't that I was with my disabled twelve year old grandson, who was already stressed and upset, I would have called the police. I emailed Days Inn Corporate offices, no response yet.
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- Also Known As:
- Days Inn New Braunfels Hotel New Braunfels
- New Braunfels Days Inn