I stayed at this hotel the weekend after Labor Day 2013. The stay itself was ok, except for the fact that I came home with 100+ bed bug bites all over my body! This is not an exaggeration, I was out of work for days because I had to sit on my hands and cover myself in ointment to prevent from scratching to the bone. I spoke to another reviewer on this website who complained about bed bugs (Sandra M. post from Sept. 4, 2013) who we realized stayed in THE SAME ROOM I was in, only ONE WEEK before me, where she saw the bed bugs, and complained about them to the staff, who warned her to check her clothes because bed bugs are a severe problem. Clearly, when warned about bed bugs (and acknowledging how terrible they can be) , they did nothing to fix it and I had a severe allergic reaction because of their carelessness. After my 5 doctor visits for my allergic reaction to the bites and 4 prescriptions, I asked the manager to reimburse me for my medical costs, which seems perfectly reasonable to me. The manager (Marissa H.) was not only incredibly rude to me, but implied that I was lying, and then ignored my calls. She told me that she was not aware of the problem the week before when Sandra M. reported them, (which certainly sounds like an admission that they did nothing about it, doesn't it?). I had two subsequent reactions from these bites, and it didn't finally clear up until 2.5 months later. Now my arms, hands and legs are covered in scars from all of these bites that this hotel refused to take responsibility for.
If they didn't take care of the bed bugs when initially warned, there's no guarantee that they will take care of it in the future. STAY AT YOUR OWN RISK, but there are plenty of cheap hotels in New Braunfels, there is no need to stay at this one.
Please feel free to contact me (where it says "Ask Katie B about Days Inn New Braunfels" below this post) if you have any questions. I would be happy to provide more details to save you from the hell I was put through.
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- Also Known As:
- Days Inn New Braunfels Hotel New Braunfels
- New Braunfels Days Inn