First, I want to say that the front desk was amazing. They checked us in late (they are open 24 hours), and they even worked it out so that our crazy reservations didn't have us moving from room to room every night. They tried to remove fees added on by travelocity, but it just wasn't possible. The room was a lot better than I expected, but it was a lot higher than I was hoping for (more than $100 a night for Fri and Sat). The bathroom was roomy and clean. The beds were big and comfortable enough. They started hurting our backs on the 3rd night, but they were okay for a while. The cleanliness was not good. There was a stain on one of the chairs, and we refused to sit in it the whole trip. The location was excellent. We were less than 5 miles apart from Schlitterbahn (our main destination). The fitness center was not available during our stay. The breakfast was okay. It was all carbs. There were no options for protein. Also, there were not enough electrical outlets close enough for the refridgerator, microwave, and TV to be plugged in. One appliance had to be left unplugged. The mini fridge was not very miniature. It was much larger than we were expecting which was awesome. The A/C worked great, and the maids did a good job cleaning the room each day (with the exception of the stain on the chair). All in all, it was an okay stay. I think next time though I'll just stay at Schlitterbahn resort.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 12, 2013
Thank your for taking the time to review our hotel. We apologize for your stay. We are addressing your concerns as we undergo a complete rennovation.
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We hope that you will reconsider us if you come to the New Braunfels area again. Our goal is to provide you with a safe, clean, and comfortable place to stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.