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“Save yourself the headache” 1 of 5 stars
Review of Candlewood Suites Nederland

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Candlewood Suites Nederland
2.0 of 5 Hotel   |   2125 Highway 69, Nederland, TX 77627   |  
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Ranked #2 of 2 hotels in Nederland
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Save yourself the headache”
1 of 5 stars Reviewed August 1, 2012

The AC leaked on the floor (dripping all night) and there were wires coming out of the wall. I asked for two extra pillows, they told me that the door to house keeping was locked and they don't have a key. I had to go to the Wal-mart and buy two new pillows and pillow cases. The gym looks nice, but the elliptical and treadmill both don't work!! There are three washing machines and two dryers (only one works). After talking with management the next morning she offered an upgraded room, which was nice (she was very pleasant and friendly). I accepted the room, only because the hotel we are switching to doesn't have a room available until Monday. I took pictures and will be emailing there corp. when I get home.

  • Stayed July 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Nederland, responded to this review, August 17, 2012
Dear Sweetpea590,

Thank you for taking the time to share your comments about your recent stay with us. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. We are disappointed that we failed to meet your expectations. I apologize for any inconveniences you had and the unfortunate incident relating to our housekeeping services, air conditioning unit and gym facilities. Rest assured that these issues will be looked into. I appreciate your feedback as this is our best resource for improving guest services.

I do hope that you will consider staying with us again in the future as we continue to try to improve and update our services and products.

Sincerely,

Zelyn N
Case Manager
IHG Care
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13 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
Iowa
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 20, 2012

I expected more from Candlewood Suites! The picture on their website says Now Open, but it appears they've been open for several years. The carpet was dirty looking and sticky feeling, the bathroom needed an upgrade, and the large group of noisy construction workers was a bit of a turnoff. Also, we had tiny double beds....who offers double beds anymore?? Didn't realize until we checked in that they don't offer any kind of breakfast. As much as we paid, I expected breakfast! Wish we would have stayed elsewhere.

  • Stayed June 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Nederland, responded to this review, July 24, 2012
Dear Sandy6-68,

Thank you for taking the time to review our property. I’m very disappointed to hear about your experience on your recent stay with us. I want to assure you our hotel is very proud of its level of service, cleanliness and quality of its product. I want to extend my personal apology, and to thank you for helping us improve our hotel and services. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve.

We hope to have the pleasure of welcoming you back to our hotel and replace your bad experience with one that reflects our true standards. If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Ferdinand G.
Case Manager
IHGCare
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Travelers are raving about these Nederland hotels

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 29, 2012 via mobile

Horrible management!!! Tried to upgrade my room because of constant noise an music all hours of the night an the manager lied about having a suite available. Online I could book the room but when I call she tells me there is no suites available. The pictures they put online look nice, that is until you get there and everything is different.

  • Stayed March 2012
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Nederland, responded to this review, May 3, 2012
Dear DonBasney,

Thank you for staying with us and leaving such a detailed review. I am deeply sorry you found our hotel less than satisfactory. The feedback we receive from our valued guests, like you, enables us to target problem areas, We welcome any opportunity to improve.

Katie J
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver Island, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 11, 2012

My company has booked this hotel many times for many people.Some guys went home for the weekend, came back on Monday and found they had been "checked out" so they could rent the room for a night. Even though the company had reserved and paid for a couple of weeks. At least the night desk clerk was helpful to call around to other hotels for room. This happened Three Times to my co-workers during my last three week stay.

the Air Conditioner in my room leaked condensate all over the carpet. Unfortunately, one of my bags was there. And the room had a mouldy smell before this happened, so I am guessing it had happened before.. There are three washers & two dryers... go figure..!!

Try to avoid..

Room Tip: any room at the Holiday Inn should be better
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  • Stayed February 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Nederland, responded to this review, April 5, 2012
IREngr,

Thank you for taking time out of your busy day to leave us a candid review. We’re sorry that you received service that was less-than-satisfactory. It is IHG's goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Ben J
IHG Care
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
224 reviews 224 reviews
144 hotel reviews
Reviews in 108 cities Reviews in 108 cities
151 helpful votes 151 helpful votes
3 of 5 stars Reviewed April 25, 2011

Stayed here for two nights. I had a one-bedroom suite (separate bedroom). The Hotel is on Hwy 69 and I was in a suite at the front of the hotel so I did hear traffic from the road. The hotel needs a good cleaning in the area in front of the hotel. The lobby is clean and the rooms are clean. There is a kitchen, living room, bedroom and bathroom. The one bedroom suites only have queen beds. They have no king beds in the hotel. The rooms and furniture are very basic. There is no complimentary breakfast. There is only housekeeping every 7 days. If you need clean towels or sheets you have to take them to the front desk and exchange them. There is a pantry with refrigerated and frozen food. There are coffee makers in the rooms and free coffee in the lobby (weak). The front desk personnel were nice.
We changed to the Homewood Suites just a few miles away and for the same price as the Candlewood we got a one bedroom suite with a king bed, free breakfast and a free dinner meal.

  • Stayed April 2011, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 28, 2010

This was a great hotel. It was quiet and the rooms were great. I love the Cupboard, the free Laundry room and the wonderful Staff. Will stay again if traveling through.

  • Stayed December 2010
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Candlewood Suites Nederland

Address: 2125 Highway 69, Nederland, TX 77627
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Nederland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 hotels in Nederland
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Nederland 2*
Official Description (provided by the hotel):
Candlewood Suites Nederland Texas is an all-suites, extended-stay hotel. Fully equipped kitchens in every suite make this hotel the perfect hotel for the extended stay traveler. Large work desks, two line phones & free high speed Internet access make Candlewood Suites the ideal extended stay hotel choice for the corporate traveler. Candlewood Suites is the perfect 'home away from home' for relocation, project, temporary assignment or training projects. Candlewood Suites offers both studio & one-bedroom suites. You can relax in the overstuffed recliner while you enjoy the CD player & DVD players. Borrow your favorites from our FREE CD/DVD Lending Library. In our Candlewood Cupboard, you can purchase meals, snacks and sundry items at value prices.Pets Are Welcome with a non-refundable fee of $75 for 1 to 6 days, $150 for 7 plus days. Pet policy must be signed at check-in. Call hotel for copy of pet policy. Room cleaning is provided once every 7 days. The maximum # of people allowed (including children) in a room is 2 in a room with 1 bed and 4 in a room with 2 beds. ... more   less 
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