First morning there, I went to get food and coffee from the breakfast bar to take back to my room. On the way back into my room, I spilled some coffee on the concrete outside of my room. About 10-20min later, despite the "DO NOT DISTURB" sign on my door, Debi Patel, the front desk attendant knocks on my door with an angry look in her face telling me I am not allowed to have coffee in the room, that I am paying for. She completely ignored the fact that there are coffee makers in each room and really left a bitter taste in regard to customer experience.
About 30 minutes later, I approached the front desk to ask for a bathtub drain stopper since ours was missing. She told me I would have to wait several hours.
The room was decent, but the customer service made the customer experience a sham. The hotel staff seemed lazy and very unprofessional.
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- Also Known As:
- Nacogdoches Days Inn