The beginning of April we scheduled a group of 11. We confirmed everything with a confirmation and a fax. THAT WAS NOT ENOUGH. I call back in March to make sure our rooms were still booked. They had no record of the reservation and acted like it was our fault. Jeremiah Knudsen in sales didn’t even remember making the plans with us after several phone conversations and faxes between him. Now I don’t know if we can even get our volleyball girls into rooms for the tournament weekend.