My partner and I booked two nights stay as we were attending the 2011 Jaguar Drivers Club National Day nearby. Four other couples from the Jaguar Club also booked rooms. The grounds of the hotel are impressive and the hotel is a magnificent spectacle as one drives in. Our friends and ourselves arrived in seven classic MK10 Jaguars - a rare sight to behold . We were too early to check in to our rooms (check-in was from 3pm) and so we all drove to the overflow car parking area away from the main building. We parked the cars and proceeded to get two picnic tables and some chairs out of the cars, as well as champagne and wine to enjoy in the sun whilst waiting for our rooms to be ready. Without warning, a car roared up to our group and a lady jumped out of the car, demanding to "know what was going on". It transpired (unbelievably) that the lady in question , Valerie, was the owner of the hotel! In broken English (we discovered she was from France) she told us we had five minutes to pack everything away. I assumed she had not realised that we were in fact booked into the hotel but that did not appear to make any difference to her attitude. She said that she had no objection to us having our drinks in our rooms but NOT in the overflow car park. As the rooms were not ready, this would have proved difficult! We were not causing any problems whatsoever, in fact other guests were enthralled by the impressive line-up of Jaguar cars and had taken photographs. I always assume that. when one is staying in a hotel, the facilities and grounds are there to be enjoyed, which is what we were doing. We are made to feel as if we were travellers to be evicted. Bearing in mind the cost of a double room is £170 per night and five of us had booked rooms, we feel that the lady owner in question has rather an odd business ethic as we shall never, ever stay there again and we did, in fact, cancel our second night there.
Some of our group attempted to order Afternoon Tea in the hotel, which was advertised as a selection of sandwiches, cakes, scones, etc.. However, they were informed that sandwiches were not available as staff were busy catering for a wedding! Hardly what one expects from a hotel of this supposed calibre.
I also heard other guests complaining that their rooms were not ready by the allotted time.
Turning to the bedrooms, the light in our bathroom above the sink did not work, there was no extractor fan or window in the bathroom and the bedroom was unbelievably hot.
In favour of the hotel, the staff were polite and the building itself is magnificent.
- Official Description (provided by the hotel):
- Rushton Hall is a Grade I Listed 4 Red Star Hotel and 3 Rosette Restaurant, surrounded by the cities of Kettering and Market Harborough. Guests will find this convenient location is just minutes from Wicksteed Park, Stoke Albany Golf Club, Rockingham Castle, Rockingham Speedway, Rutland Water, Telford Way Industrial Park and Kettering Business Park. The nearest train stations are Kettering or Market Harborough. Beauty and elegance abounds to enhance the guest's experience. From beautiful gardens for an afternoon stroll to the sparkling pool for a quick dip to relaxing with spa services, this hotel offers a variety of luxuries to enhance any getaway. All rooms are individually designed in keeping with their country house decor. Bed sizes vary per room and all rooms are ensuite and feature tea and coffee making facilities, bathrobes and slippers and turn down service is available. ... more less
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- Also Known As:
- Rushton Hall Hotel Rushton
- Hall Hotel Rushton