I have just returned from a week rest and relaxation at the H10 Las Palmeras Hotel Playa las Americas.
On checking in which was swift and informatiive i was pointed in the direction of the lifts,there was no porter service, although two were hanging around the entrance,locating my room was easy enough as I was just beside the lifts,
The room was clean and the toilet was hygienically sealed which is sometimes a neglected item in a lot of hotels.A bowl of fruit and a bottle of water was placed on the desk which was a nice gesture, Th abundance of hangers in the wardrobe space was a surprise mind you if there had been two of us in the room they woould have been insufficient. The room was beautifully appointed,the balcony overlooked the pool and the matrue gardens, This was a pleasure to sit on especially early morming whereby you can witness the staff caring for the grounds before guest appeared. These staff were thorugh and worked so very hard.
There was so much information in the form of leaflets about the hotel,which was very informative and notepaper and stationery were in abundance,One thing which was unusual was no bible. Which i have found in most hotels,
Th dining in the hotel is an experience which every guest will enjoy,the only drawwback for me was the waiters, to say they were lazy is an understatement. On several occasions I witnessed guests cleaning off tables whilst waiters stood around ogling guests and laughing. The restaurant out on the pool area was dismal,and dreary it was great for grabbing a drink or a light snack but so depressing to walk into .
Eddie on the animation team did a wonderful job with the children they adored him,but he struggled with the adults.
Language was his down ful, i feel hewas hampered with the amount of time he could allocate to the activities they didnt last more than half an hour.,the fact that the loud speaking system did not work all over the grounds hampered his efforts.His two female assistance did not help him, they were all smiles not not much else.
Carmen Garcia was my appointed housekeeper, she was a dream,she tended to all, every evening she turned down my bed and left chocolates on my bed , which was so nice, she was thorough and I always knew when she had been in the room. she was a treasure and so efficient. She should go far.
The bar staff were friendly and super efficient there were so many of them,they kept the bar area immaculate and never a dirty glass to be seen anywhere.
The ground of this hotel were beautifully tended, the pool areas were surrounded with loungers,parasols, the largest pool was VERY deep-the childrens pools were small but so safe, there was a life guard on duty.It was hard to identify him but he was there,
On checking out of the hotel,being out of my room for 12,oo midday was frustrating, I wasnt leaving the hotel until 6pm there wasnt an area I could go into and have a shower before I left and they didnt have a room available that I could pay for for just a couple of hours, reception did take my cases which they locked up in a room,
On the whole I would highly recommend this hotel,as an all 'inclusive' guest it was nice not having to worry whether
I had money on me.
I would really consider returning to this hotel maybe in the busy season and see if the same quality of service.applied.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.