The apartment name and their own information is completely misleading. We expected a luxurious apartment, near to the beach with mod cons and 'designer furnishings'. What we, in fact, got was a dated apartment with a fan that didn't work properly, broken tiles on the floor, a windowless bathroom with no ventilation and a view from the balcony of a building site. The walk to the beach and town was unbearable and the walk back up incredibly steep hills was even worse, especially pushing a buggy. When we decided to get a taxi, on three separate occasions the taxi drivers (supposedly) didn't have a clue where the apartments were. A lot of what was advertised as included didn't exist, a VCR, for example, the tv was old with bad reception, I would go on but basically the whole thing was a bitter disappointment.
As we checked in, we were told to shut the patio door as there are robberies. So we did, every time we went out, we shut the balcony door and put the security bar down. When we were in, due to the fan not working, we opened the patio door and went about our business. As I had my one year old daughter with us, and the cot booked with room hadn't been provided, I slept in the bedroom with my daughter and the working fan and my friend slept on the sofa by the open patio door. In hindsight, we should have demanded to move rooms to one with a working fan, we had been given this particular room as there were less steps to get to it with the buggy. We didn't think much of it as we were on the first floor and my friend, all six foot three of him, was on the sofa by the door. So we felt safe enough to keep the patio door open while we were in there.
On the third morning, we woke up to find that someone had been in during the night and robbed us, my laptop, my bag with my phone, camera and purse and my friend's wallet from by the tv. It was incredibly distressing to think that someone had been into our apartment and robbed us while we were asleep, AND while my one year old daughter was with us. I can only assume they didn't come into the bedroom and thank goodness. It then came to light, through another tourist, that they spray you with a gas to knock you out and keep you asleep. I don't know how much of this is speculation but my friend was incredibly groggy when he first woke up and didn't know what was going on.
When reporting the situation to the reception, he just started going on about the security bar. Again, I stress, we were on the first floor and we were in! I can only assume they were fully aware of how these people operate and didn't see fit to fully warn us. Then, to add insult to injury they wouldn't let us change rooms on the Monday, the day this happened, as the reception wasn't open. Luckily the police arrived over 24 hours later to do fingerprint tests, so pretty useless. We checked out early and again, the only thing that was mentioned was the blessed security bar.
The experience was just horrible, generally I wouldn't recommend Tenerife as robbery is rife on the island and this particular area is a robbery hotspot. However if you do come to the island, do not stay at these apartments, it will only ruin your holiday.
- Official Description (provided by the hotel):
- Paradise Court is conveniently situated over looking the beautiful Atlantic Ocean. It is only 20 kilometres from Reina Sofia (Tenerife South) Airport and 5 to 10 minutes walk to the exciting centre of Playa de las Americas with all its shops, beaches and entertainment.Within 100 metres there are supermarkets, restaurants and bars. Within 5 to 10 minutes walk away you will find the AquaLand with water slides and dolphin shows.A Short Walk (Free Bus)Tennis, Beaches,Shops, Restaurants, Pubs, Casino, Boating, Fishing, Evening entertainment and beautiful gardens.Room informationThe apartments are Studio and 1 bedroom units sleeping from 2 to 4 persons. Many of the apartments have sea views, all have terraces, ceiling fans, satellite television, fully equipped kitchens, microwaves, safe deposit boxes, telephones and hair dryers.The swimming pool and pool terrace are perfect for sunbathing. There is an on-site pool bar where you can enjoy a variety of snacks. The maid and maintenance service ensures you have a care-free holiday. Excursions, car hire, postcards and more are available in the reception. The guest services staff are there to help you in any way they can. There is a courtesy bus service to the beach. Wifi at reception area. ... more less
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- Also Known As:
- Paradise Court Hotel Playa De Las Americas
- Paradise Court Aparthotel Tenerife/Playa De Las Americas