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“A paradise in the center of Playa de las Americas” 4 of 5 stars
Review of Park Club Europe Hotel

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Park Club Europe Hotel
3.0 of 5 Hotel   |   Avda Rafael Puig 23, 38660 Playa de las Americas, Tenerife, Spain   |  
Hotel amenities
Ljubljana, Slovenia
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
“A paradise in the center of Playa de las Americas”
4 of 5 stars Reviewed May 5, 2013

From the outside this hotel looks nothing special. But inside is hidden tropical garden with pools. The rooms are located in villas. I reccomend the rooms around laguna that have wonderful view on pools in laguna or tropical garden. The garden offers a mini ZOO. This is very atractive for children.
The clanliness of rooms is not very good. The cleaner often comes late in afternoon and than send you away that she can cleans.
The hotel offer a good animation and very delicious food. The staff on reception are very kind.
You have few minutes to the beach and shopping centre.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Europehotels, Director de Relaciones con Clientes at Park Club Europe Hotel, responded to this review, June 10, 2013
Dear Guest,
We would like to thank you for taking the time to write your opinion on Tripadvisor.
Related to the cleaning comment, we take it into account and pass the information to the concerned department.
We're glad you've covered your expectations and see you next spring.
Best regards,
The management team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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765 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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Chester le Street
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 24, 2013

Promised to come back again from last year but this time with all the family - Party of 8 from 5th April to 16th - We are grandpartents & booked our sons/daughters & 2 grandchildren. This Hotel is superb! It caters for everyone. Again I can not speak highly of this hotel, Clean, food, entertainment, Staff, facilities, location & the layout (Med. Village) are unique. Once again, thank you for a brilliant time and we will be looking to return later this year for another weeks top up of luxury & pamper. To the managment and staff, well done and keep up the great standards, special thanks to raymond the head barman, one great guy! & the entertaiment/annimation staff see you all again soon. Alan & June & Family

Room Tip: We were located in Block K near the laguna
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Europehotels, Director de Relaciones con Clientes at Park Club Europe Hotel, responded to this review, June 8, 2013
Dear Alan, June and Family,
First, we want to thank the comment you left about our hotel. We also thank you for choosing our hotel for your holidays again.
We're glad you've enjoyed your stay in Park Club Europe and we hope to see you again soon.
Best regards,
The management team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 8, 2013

Hi,

we stayed from the 13th to 20th of March for the first time and the hotel is just perfect.
Staff is polite, helpfull and they are all multi-languages.

The food & drinks offer for all inclusive is very good and a lot of options, plus you can eat and drink from 7am till past midnight no stop.

I've been working 21 year in the hotel business so I really enjoyed my time with my family and I woud recomand the Park Europe to everyone. well done guys
Another very good point is the entertaiment that we love it.

Regards
Alberto

Room Tip: once you get there you just need to relax and enjoy it
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Europehotels, Director de Relaciones con Clientes at Park Club Europe Hotel, responded to this review, April 9, 2013
Dear Alberto,
First of all, we would like to thank you to share your opinion on Tripadvisor. It is always important for us to read the opinions of our guests, in our work to improve the service offered to our customers.
It is glad for us to know that you enjoyed your stay in Park Club Europe with your family.
It will be a pleasure to have you here in future.
Best regards,
The management team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 17, 2013

We stayed at park club Europe for the 2nd year,9th to 16th march,could not fault it again,nice food,varied menu,great entertainment staff,all very friendly,some of the other comments on here I'm not too sure about,but as the saying goes you can't please everyone,and we all have our options,I had only one complaint which was they seemed to serve the people sat at the bar,ie.the regulars before people waiting at the bar,the tables in the dining room are for eight,not a problem,just a nod and a smile sometimes is fine.

Room Tip: Did not use the spa
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Europehotels, Director de Relaciones con Clientes at Park Club Europe Hotel, responded to this review, April 9, 2013
Dear guest,
First of all, we want to thank you for choosing our hotel again and sharing your review on TripAdvisor.
It is very important for us to know the point of view of our clients in order to improve our services.
Thanks again and hope to see you again in Park Club Europe.
Best regards,
The management team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
banbury england
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed March 12, 2013

stayed at this hotel 3rd to 10th march and loved it , got there at lunch time and my room was ready , the room was spacious with a large lounge and a seperate bedroom watch had a kingsize bed not two singles pushed together wich we liked i think we had a family room as it had bunkbeds in another part also.The hotel pool and grounds was keeped spotless , the pool was a little on the cool side but did get use to it .The hotel entertainment team are a credit to the hotel and work hard to keep everyone happy and also done the shows at night which was very good.The food at this hotel is great with a great choice the only thing a i could fault is it could have been warmer . I didn't have a problem with sitting next to other people at the tables of eight like a lot other people have said in there reviews this hotel has so many other nationalities which at least made it feel i was in another country. I would recommend this hotel and will be returning myself .

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Europehotels, Director de Relaciones con Clientes at Park Club Europe Hotel, responded to this review, April 9, 2013
Dear guest,
Thank you very much for your very detailed comments about our hotel.
We are very proud of our entertaiment team so we will send them your feedback.
We love to know that you enjoyed so much in our hotel and you will visit us again.
Best regards,
The management team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed March 1, 2013

Blood and urine stained mattresses with a dangerous metal spike protruding, a rusting and enamel peeling bath, a bedroom carpet covered in coffee stains, at times the only restaurant up two steep flights of stairs with no lifts, a small bedroom up a steep staircase with no bannister, no heated pool when one was advertised, dangerous children's facilities, forced to share your table at the restaurant with other people and when we lodged a complaint, rude and unhelpful reception staff. When the matter was taken further, the hotel would not respond and would not offer compensation.
The grounds of the hotel are attractive and well maintained and the flora and fauna are a treat but the hotel is let down badly by its standards of accommodation and its lack of lifts. Stayed 11 nights, booked two rooms.

  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 26, 2013

We were there last half term Feb13, and had a great time, staff,food,pools for kids and activities were fab. The only few complaints were the opening times of the Gym,sauna,steam rooms, (from4pm!) They should open from early am really and the tables in the main dinning room are only for 8 people, there should be 4s as well. The shows by the hotel staff were good but the content should always be appropriate for small children who also go and watch them as they're on holiday! We'll definitely go back, the minor adjustments would just make it perfect!

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Europehotels, Director de Relaciones con Clientes at Park Club Europe Hotel, responded to this review, February 27, 2013
Dear guest,
First of all, thank you for choosing our hotel in your holiday.
We hope we have covered your expectations and we will consider your reviews to improve our service.
Best regards
The management team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Club Europe Hotel

Address: Avda Rafael Puig 23, 38660 Playa de las Americas, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Swimming Pool
Hotel Style:
#9 On the Beach Hotel in Playa de las Americas
#17 Family Hotel in Playa de las Americas
#20 Romantic Hotel in Playa de las Americas
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Park Club Europe Hotel 3*
Number of rooms: 241
Official Description (provided by the hotel):
Wonderful ALL INCLUSIVE hotel in the South of Tenerife, in the Golden Mile of Playa de Las Americas. Come with us and enjoy plenty of activities, sports and fun!!! For all ages, great and unforgettable holidays! We're waiting for you! Your Park Club Europe Team ... more   less 
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Also Known As:
Park Club Europe Hotel Playa De Las Americas
Park Hotel Europe
Europe Park
Park Club Europe Hotel Tenerife/Playa De Las Americas

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