Right now I envisaged reviewing the Mar Ola Park hotel following what I hoped and assumed would be a great stay in a highly rated and apparently well thought of hotel. It is actually ranked no.1 out of 60 hotels in las americas. But no, I am unable to review this hotel because upon arrival my party of 4 was informed the hotel was overbooked and we were to be 'upgraded' to the hotel next door. A hotel ranked 55 out of 60 hotels in las americas! We told the receptionist how unhappy we were about this but were informed we were in fact lucky not to be located to another resort!
The hotel next door was a 3 star (mar ola park is 2 star), however it was clearly not an upgrade. Studios did not even provide a kettle without a 20 Euro deposit. The receptionist at the mar ola did not appear to care about our disappointment with the situation. No compensation or gesture of goodwill was offered (free breakfast maybe?).
Therefore I rate this hotel 1 out of 5 and I will never try to book into it again because even though we had been booked since june (through travel republic by the way), I believe there is no guarantee I would end up actually staying there.
So disappointed to be writing this because for the first time ever I had actually researched hotels for good accomodation and deliberately chose and booked here!
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- Also Known As:
- Mar Ola Park Apartments Hotel Playa De Las Americas
- Mar Ola Apartments
- Mar Ola Park Apartments Tenerife/Playa De Las Americas