Went August this year,2013- third visit. Bare with me. First night Saturday, kept awake till 5am, Rave at local Football Stadium. Not told prior to booking. Then they start with 4 jigger-picks altering the concrete Pyramid to make new restaurant. Not informed prior to booking. We were on Top Floor, Superior with plunge pool Marco Antonio section, same as last year, same room.
We have this room as I don't do poolside, drowned in fag smoke, belches and farts, un-supervised kids running around but simply want quiet and tranquillity, to relax and wind right down. Hence top floor with pool and balcony. So after two days of being vibrated across the balcony by the Jiggers I flipped and in no uncertain words they got the sharp end.
Now here's why they got a 4/5. They moved us to...second best room in complex, sea view, overlooking Playa Camisol beach, ...silence...bliss, massive pool and balcony. Heaven. So they really only dropped the point as we had 3 days lost to noise. Other than that, they deserved 5/5.
However, everyday the wife and I visited the poolside café for a beer in an iced glass...oooh! Our hearts went out to the poolsiders who were being defened by the now 6 jiggers, some whom could be seen bending the managements' ears...but not everyone can be moved! So a quick précis...Its fautless when its quiet, and normally its quiet. But check before you book that they are not doing any alterations?
To Mr.Manager.....why the charge for ice? that's simply being tight.
Why have your breakfast Muffins shrunk ?...that's being tight. But overall the breakfast is simply champion.
We will be back, we love it...but I will get confirmation that there will be quiet, no raves or building work from you! You have a duty of care to ensure your paying guests know about such things.
Your staff are incredible, pay them more money! its worth it, you cant put a price on good staff, they are what make a good hotel.
We had a brill time apart from bad start but as usual, the rest was faultless, and the room brilliant.
Just a quick note...having not seen the plans for the new Pyramid Restaurant, we do hope that it does not consist of a balcony that juts out from the Pyramid towards the pool If this is the case those who have paid for the privilege of private top floor balcony with pool will then find themselves being starred at by dinners and annoyed by rattling cups, glasses and plates till late on...do hope you haven't dropped a b*****k!
- Also Known As:
- Cleopatra Hotel Tenerife
- Hotel Cleopatra Palace
- Cleopatra Palace Tenerife
- Cleopatra Palace
- Cleopatra Palace Hotel (Mare Nostrum Resort) Tenerife/Playa De Las Americas
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