Where to start... Positives, The pools are lovely!
Negatives, before I left for this holiday I had seen the bad review below. When I had booked the villa there were no reviews to go by. So I contacted the landlord who assured me that the complaints in the review I had read were not true, I said to her that I would not be happy to stay in a villa that was dirty and was cruelling in bugs and would rather cancel the villa. After reassuring me I decided to continue with my booking. The first mistake here is that this villa is advertised as Playa de Las Americas IT IS NOT IN THIS LOCATION! It is in Costa Adeje! In fact if you have the energy to walk to Playa it is about 45 minutes. Taxi to Playa cost us 10 Euros a time (20 there and back). When we arrived at the villa Sharon took us around, the heat from the room was unbearable because you only have two rather slow fans. When she showed us the bedroom she said "you don't have lights in here as the lights wont turn off so ive decided to take the bulbs out". That was a great start, so you only have a little night light to light the bedroom (that only has a small window). after the first day it become apparent to us as to how filthy this villa was, please see my photos attached - from walking out of the shower to the front room my feet were black! Covered in dirt! We had to resort to walking around the villa in socks! The bath tub was disgusting and the fridge, well, eat out! The stench coming from the fridge was terrible! If i could sum up this villa it would be DIRTY!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan 25, 2014
Many thanks for your review. We are very sorry that you did not enjoy your stay. You should have emailed or contacted us when you was there (all contact details on the confirmation) as we would have moved you. Yes we have had issues with the cleaner and she has now been replaced. Its sometimes difficult to monitor our private apt being based in the UK and we do depend on our people in Tenerife. We have changed our staffing in Tenerife. The Apt has yet undergone ANOTHER full refurbish due to previous tenants. Once again. Thank You for your honest review.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.