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“our visit to the bitacora” 4 of 5 stars
Review of Spring Hotel Bitacora

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Spring Hotel Bitacora
4.0 of 5 Hotel   |   C/ California, 1, 38660 Playa de las Americas, Tenerife, Spain   |  
Hotel amenities
Certificate of Excellence 2014
GreenLeadersSilver level
Doncaster, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“our visit to the bitacora”
4 of 5 stars Reviewed April 3, 2014

it was a disappointment we expected first class for first class money paid for the holiday if one wanted a coffee one had to go outsde to the pool bar during the day in the evenings no waiter service in the lounge only inthe entertainment hall being disabled wasnt very good for us however we feel it has been a very good hotel in the past rooms lovely but feel they are cutting corners by bringing in all inclusive deals and why oh why do they lock the front entrance door on the main road during the day?

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Relaciones Públicas at Spring Hotel Bitacora, responded to this review, April 7, 2014
Thank you for taking the time to post your review of our Bitacora Hotel on Tripadvisor.All of us here at Bitacora are very proud of the number of positive contributions that our guests left for us and I am sorry that you did not feel the same way. Nevertheless I would like to thank you for highlighting the parts that you enjoyed .

We will take note of your comments into consideration in order to keep improving our service.

As a note the front entrance door in the main road is opened at 15.00 pm when the bar opens , I remind you that is has stairs so it is not appropiatte for disabled clients anyway.

Thanks in advance
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,084 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (623)
Date | Rating
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  • English first
  • French first
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  • Italian first
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English first
Stockport, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed April 2, 2014

Have just been to this hotel which I enjoyed immensely.i was impressed with the staff,cleanliness& food.from the general manager to the gardeners everybody was helpful a special mention must go to the new public relation lady from Transylvania,named Monica,all she wanted to do was make sure everything ticked over.......and it did.i will most certainly visit again sooner rather than later.Well done all at the Bitacora.

Room Tip: Choose a superior room overlooking the pool
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  • Stayed March 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Recepción at Spring Hotel Bitacora, responded to this review, April 3, 2014
Thank you for your Excellent review,

We feel really proud when receive comments as yours.

We always try to provide guests a memorable stay and make their experience in Tenerife unforgetable.

Thank you so much
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Top Contributor
132 reviews 132 reviews
47 hotel reviews
Reviews in 52 cities Reviews in 52 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed April 1, 2014

This hotel was recommended to us by friends, they were actually on holiday with us. The hotel was first class. We had a pool view room, which was spotless and very comfortable and well serviced. The food was excellent, we hve been to Tenerife many times, but this was certainly the best hotel we have stayed in.

The staff were very courteous and helpful. Plenty of entertainment in the evening if you wished to stay in, we always had a walk and met other friends for a coffee in the evening.

We are already planning a return visit.

Room Tip: Worth paying the extra for a pool view room.
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Relaciones Públicas at Spring Hotel Bitacora, responded to this review, April 2, 2014
Thank you for your Excellent review,

We feel really proud when receive comments as yours.

We always try to provide guests a memorable stay and make their experience in Tenerife unforgetable.

Thank you so much!,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed March 31, 2014 via mobile

Just returned from a weeks stay at this hotel with my mother and niece.
It was very good. The hotel is very clean and spacious. Staff are all very friendly, especially the Bitacora's entertainment team. They were a hoot !!! Excellent work folks ! There was plenty to do and they catered for all tastes. There was a good variety of entertainment/ music on offer each night.
The hotel is in an excellent location with plenty to see and do within easy walking distance.
The pool area was lovely with lots of sun beds. Sadly regardless of the hotel giving a leaflet asking people not to book sun beds, people still did. Sadly they were British and not just young people. This is so selfish as many people did not appear at them until afternoon.
The food was good with a good choice of meals. The omelettes at breakfast were really nice :-)
All in all a great stay and would definitely come back there if back in Tenerife.

Stayed March 2014, traveled with friends
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Relaciones con Clientes at Spring Hotel Bitacora, responded to this review, April 2, 2014
Thank you for your Excellent review,

We feel really proud when receive comments as yours.

We always try to provide guests a memorable stay and make their experience in Tenerife unforgetable.

Thank you so much!,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed March 31, 2014

We stayed as a family of three (daughter aged 8) for a week 18 - 25 March. Room was lovely - recently refurbished and kept immaculately clean. We overlooked the playground which was fine for us.

The playground and pool area were all kept really clean. The Kids Club was open every day and my daughter loved going. Javi who runs the club is really welcoming - my daughter did not want to leave and had so much fun there! On an evening there was a mini disco with games or balloon modelling, and then a Disney movie was played on a large screen for the kids.

The food was good with a nice selection - what you would expect from a 4* all inclusive. AI drinks were also very good.

We would return to the Bitacora in March but probably not in the summer as I think it would get very busy around the pool area.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Relaciones Públicas at Spring Hotel Bitacora, responded to this review, April 2, 2014
Thank you for your Excellent review,

We feel really proud when receive comments as yours.

We always try to provide guests a memorable stay and make their experience in Tenerife unforgetable.

Thank you so much!,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed March 30, 2014

My husband and I have just spent a wonderful three weeks at the Bitacora. Most guests, like us are all returning folk who enjoy the quality and service that this hotel offers and keep coming back knowing this quality and service will always be assured. Staff in reception and the dining room are multi lingual, something which us English are really lazy about and expect everyone to speak our language. Rooms throughout the hotel are kept spotlessly clean by the staff who can be seen working tirelessly from morning to night. The grounds and pool area are also kept spotless despite some guests who believe they are there to clear up glasses and litter which they are too lazy to pick up and take away themselves. Food is amazing and the presentation is to be commended. The area is nice and flat so walking around the area is not a problem. The holiday reps are regularly in the hotel to help and advise guests and to make their holiday a pleasurable one. Previous negative and personal comments about certain reps should be ignored. We sat in the foyer and could hear how helpful and courteous these reps are. Even if you don't travel with their company, they have the knowledge to be able to help you, as they did us, and always with a friendly smile. We paid extra and stayed in a pool view room, where we had bath robes, slippers and free use of a fridge and safe - worth the extra in our view. If I could make one comment to the management, it would be with regard to the dining hall. Please do not allow guests to use mobile phones in there (in my opinion extremely rude and bad mannered when people around are having their meal).

Room Tip: Would suggest a higher floor, which is generally quieter. (Apart from late returning guests and chil...
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Relaciones Públicas at Spring Hotel Bitacora, responded to this review, April 2, 2014
Thank you for your Excellent review,

We feel really proud when receive comments as yours.

We always try to provide guests a memorable stay and make their experience in Tenerife unforgetable.

Thank you so much!,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 28, 2014

excellent hotel plenty to do has its own waterslide in the main pool great entertainment out on the veranda overlookin the pool plenty for adults and kids to do close to puerto del carmen and 2 minute walk to playa de las americas

Room Tip: pool view allows you to see the entertainment from your room if you want
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Recepción at Spring Hotel Bitacora, responded to this review, April 2, 2014
Thank you for your Excellent review,

We feel really proud when receive comments as yours.

We always try to provide guests a memorable stay and make their experience in Tenerife unforgetable.

Thank you so much!,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Spring Hotel Bitacora

Address: C/ California, 1, 38660 Playa de las Americas, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Restaurant Room Service Swimming Pool
Hotel Style:
#2 Family Hotel in Playa de las Americas
#4 Green Hotel in Playa de las Americas
#6 Romantic Hotel in Playa de las Americas
#7 Luxury Hotel in Playa de las Americas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Spring Hotel Bitacora 4*
Number of rooms: 314
Official Description (provided by the hotel):
The Spring Hotel Bitácora**** situated in the center of Playa de Las Americas and surrounded by a, sub-tropical garden is the perfect family hotel. It is only a short stroll from the shopping centers and entertainment area. A fabulous beach is just few minutes away and also near the golf course Las Americas (1 km). ... more   less 
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Also Known As:
Bitacora Hotel Tenerife
Hotel Bitacora Tenerife
Bitacora Tenerife
Spring Hotel Bitacora Tenerife/Playa De Las Americas

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