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“Past it Hotel with Sunbed Nightmare and Terrible Entertainment” 2 of 5 stars
Review of Spring Hotel Bitacora

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Spring Hotel Bitacora
4.0 of 5 Hotel   |   C/ California, 1, 38660 Playa de las Americas, Tenerife, Spain   |  
Hotel amenities
GreenLeadersSilver level
Ayr, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
“Past it Hotel with Sunbed Nightmare and Terrible Entertainment”
2 of 5 stars Reviewed January 11, 2012

Booked for July for 2 adults and 2 kids, arrived at 8pm to be told that dinner was just about finished and if we wanted anything we would have 5 minutes to eat and go... Not a good start for a so called 4 star hotel, first impression was a tired hotel from old Spain but we kept an open mind... Got to our room and it was like a step back in time about 30yrs... it was a light washed out brown gaads colour with old wooden furniture and a double bed that split in the middle.. no kids beds made up which is a settee and the bathroom was well past it 2, it had horrible scum on the tiles and every seal in the sink and bath was dirty silicone that needed replaced about 15yrs ago... shower was ok once we descalled the shower head but the TV was great with 37" and all the channels u can think of.. Wow £3.5k for a tv in the room.. we went down to the bar for a drink after unpacking only to see the 1 bar they have which would be fine for a 2 star b&b, it was tiny and u had to wait at least 10 minutes to get served as they like to do table service which takes 20 mins... Next day we went to the pool woth kids, Not a sunbed in Sight, every bed had a towel on it at 7am it was Ridiculous beyond belief and was the same every day even though the rule book says not to do it they do not enforce it 1 bit... kids pool was clean and fun but pool lifeguard spent all day onn his mobile phone and never saw anything that went on (like kids throwing each other on top of babies and loud teenagers causing heart attacks by just missing splitting heads open etc) not supervised 1 bit.. There is no atmosphere at the pool areas, no music or anything to entertain apart from Marco and staff askin to play water-polo once per day!! The large pool was v cramped and 2 busy for a swim and the pool bar/food zone was 1 Display fridge with a panini grill to make toasties with cheese and cold meat and of course CHIPS gaads how much chips can u eat is the moto here!! Lunch and dinner is in the same restaurant and its whatever is left over from lunch gets used in dinner, pasta, chicken and salad are main foods and the grill gives u a show cooking of meat and fish every day and night which was nice, the ice cream area was a riot and disgusting kids hands all over the place.. after dining you can go to the kids entertainment at 7pm which is in Spanish and is absolutely PATHETIC & RUBBISH beyond belief, now we have been to all the Butlins and Park resorts etc and been to Disney World and Disney Land - This hotels entertainment is the worst i have ever seen at a family resort, the kids show lasts for 1 hour, now 45 minutes of the hour is the girls talking rubbish over the mic with none of the kids understanding anything as they are talking spanish and all the families are from scotland, wales and england.. Crazy or what. at the end of the hour they put an old DVD on for the kids just when they are all wanting to dance and have a party or disco or party games etc... they put on a Spanish Film (WHAT IS GOING ON IN THIS HOTEL) my 2 sons were devestated every night to say the least... And when the hour ended everybody left and the place was dead does this not tell you anything entertainers??? you are not entertaining!!! anyway we go upstairs to the large bar show area and witn ages for drink the entertainment comes on and its a guy with a guitar playing to the crowd of about 50 to 80 people, now he is playing depressing boring music and guess what its in Spanish!! and its terrible then the show comes on and its a local band or magic show and they were about average every night and last around 40 minutes... And then guess what, the music man comes back on and goes back to playing absolute rubbish and nobody is dancing or clapping or anything.. so after 7 nights of this pathetic entertainment i asked my son to ask the guy to play a song think it was the Beatles and he played the song and the whole room got up to dance, then after the song ended he went straight back to his set of rubbish and cleared the floor and everybody left..JOKE or what.. DO Not go here of you want entertained in any way its the pits.. Tenerife was lovely and we will be back but at a proper 4 or 5 star hotel with real kids and family professional entertainment, so to sum up, FOOD Very Good, ROOMS V Dated but ok, STAFF BORING, ENTERTAINMENT A JOKE... its FINE for old past it couples looking for a boring old hotel with good food.. hope this helps, email me any questions!! thanks for reading

  • Stayed July 2011, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
springhoteles, Community Manager at Spring Hotel Bitacora, responded to this review, January 17, 2012
Dear Sir / Madam,

First of all I would like to thank you very much for sharing with us your disappointment.

I am very sorry to hear about the inconveniences and to know that your recent stay with us was not up to your expectations.

We are now taking every possible measure to prevent such instances from recurring and to keep the high standard and service that have given us the good reputation we have.

Please accept my sincere apologies for the inconveniences caused during your recent stay.

Best regards


Community Manager
Spring Hoteles
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (554)
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English first
Stoke-on-Trent
Top Contributor
60 reviews 60 reviews
27 hotel reviews
Reviews in 28 cities Reviews in 28 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed January 8, 2012

i stayed at this property on the 6th of December for 7 nights. My stay was that fantastic, i decided to stay another week. (14 nights in total). All inclusive

i stayed in room number 142 which is a superior pool view room. (see pics). i would pay the pool view supplement if you can. The none pool view rooms get no sun!

Staff
all the staff are fantastic. All spoke really good english, professional and can have great laugh.Sergio, David, Jesus, Olga (bar staff) Marco polo, Rica and Tania (Animation team). And of course the managers at reception.


Food and drink
i cant believe that people are moaning about the food at this property. I highly rated the food. Drinks: Most International branded drinks were included eg Bells, Smirnoff, Gordons etc.

Hotel
As you can see in my pictures the hotel is extremely clean and modern. At any time of the day or night you would see a cleaner. .

I can honestly say that this is the best choice for a hotel in Las Americas. Im booking myself and my family back to this property for 2012. I have also booked for a couple to go back to this property in 2012.

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bitacora O, Director de Relaciones Públicas at Spring Hotel Bitacora, responded to this review, September 16, 2013
Thank you so much for taking the time in sending us your review of your stay
at the Spring Hotel Bitacora

It is a real pleasure for all Bitacora staff to receive comments as yours. We are very proud to have succedded your expectations.

We hope forward to welcoming you back!

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
CORK IRELAND
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 7, 2012

Fantastic Hotel I stayed in the Bitacora in November for 4 nights the staff on reception were extremely friendly as were the cleaning staff it was spotless fresh towels everyday and pool towels supplied you get the option of the room you want i requested a pool view room on 3rd floor and got what i requested i was on half board the food was excellent i am a very fussy eater and hard to please, contary to what i have read on reviews AI were treated no different I saw no ques at bar. I had no problem with the bed it never moved.(which reviews said it did)The pool area was great no problem getting sunbed at anytime but i did see a lot of towels on beds and people seemed to go away for day hotel staff should be checking this as i'm sure getting a bed in high season could be a problem. I took the option of eating in the Vulcano 1 night EXCELLENT food 20euro if you were not a guest of either Hotel fantistic value. bring your own hairdryer one supplied useless no power would not dry my hair, robes and slippers supplied.A/C good standard. This was my second stay at this Hotel and will definately stay here again

Room Tip: choose a pool view room on 3/4 floor no noise whatsoever
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  • Stayed November 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
springhoteles, Community Manager at Spring Hotel Bitacora, responded to this review, January 17, 2012
Dear Madam,

Thank you so much for taking the time to write such a kind review.

We are so happy to hear that you had a great stay with us, and look forward to seeing you sometime in teh near future.

Best regards

Community Manager
Spring Hoteles
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luton, United Kingdom
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 4, 2012

We arrived to a very clean and welcoming hotel the reception staff were extreamly friendly and the room although a little dated was very clean and of a good standard. If the review was only based on this i would have put excellent but we were staying there all inclusive option. The food however was not up to standard yes there is quite a lot of variety but the food is very repetative and tasted all the same and was especially let down on chrstmas day. The entertainment at the bar in the evening was quite poor as well but as we were all inclusive and paid a cosiderable amount to be there over christmas we put up with it. There are really good points to the hotel like the excellent service especially the receptionist fedric but the standard of food eg having more fresh options and themed nights and the entertainment when the majority of guests are all inclusive needs to be addressed.

  • Stayed December 2011, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
springhoteles, Comminity Manager at Spring Hotel Bitacora, responded to this review, January 17, 2012
Dear Madam,

Thank you very much for taking the time to review your stay at our Hotel Bitácora.

We are sorry to hear that the food was a major dissapointment for you, as in Spring Hoteles, we pride ourselves in our food, but take on board all comments, both positive and negative. We receive the monthly customer satisfaction questionnaires from all major UK Tour Operators, and monitor the monthly scores in each area, and we take the appropriate action whenever necessary. We consistently score above average in the food /food quality sections.

We look forward to seeing you sometime in the near future,

Best regards

Community Manager
Spring Hoteles
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 31, 2011

Stayed the week before Christmas with husband and 2 children (12, 5) the week before Christmas, had a great holiday. Would recommend. Staff and food excellent (some other guests who have been many times were disappointed with the food, but there was always something to eat which was nice from the many, many choices for me, and I am a fussy eater!) Entertainment was good enough, youngest especially had a great time with the always pleasant and enthusiastic animation team. We will return to this hotel for sure.

Room was a good size, only thing I would change would be the beds to remove the wheels, just sitting on your bed could see you halfway across the room, even with the brake on!

We went on a package with direct holidays, if you do a package, I would recommend not to take the transfers, we got a taxi to and from the Airport which cost us 25 euros each way including a tip (for our party, bus transfers from the tour operators would have been nearly £90!)

Room Tip: Depends what you want, pool rooms (which are at a supplement) get the sun all day but I would imagin...
See more room tips
  • Stayed November 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
springhoteles, Community Manager at Spring Hotel Bitacora, responded to this review, January 9, 2012
Dear Madam.

Thank you very much for your review.

We are glad you enjoyed your stay at our hotel with your family. In answer to your comment we are sorry to hear about the trouble experienced with the wheels of the beds, and we are having them changed to avoid these problems in the future.

We look forward to seeing you sometime soon.

Wishing you a Happy New Year!!

Best regards

Community Manager
Spring Hoteles
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
barnsley
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 29, 2011

We stayed at the Bitacora in December for one week before Christmas. The hotel was spotless and had all the requirements we needed. The weather was exceptionally hot and the pool was even warm enough to swim in daily. The food was plentiful and had a large variety to choose from. The staff were very friendly and helpful. Overall a very good holiday and would go there again. Did not stay in for entertainment but looked to be a good variety over the week. Our room was overlooking the tennis courts and play area, not a very good view but the room was fine, plenty of hanging space for clothes, large flat screen tv on wall with uk channels, safe and minibar(extra charge) hairdryer in bathroom (not very powerful but ok for me) and fab shower with loads of hot water, fresh towels every day! No tea/coffee making facilities although you could pay for this if you wanted. Free showergel so no need to take any. Beds quite comfy but no good for honeymooners as on wheels and move about alot and noisy!! There is a pull out sofa in the room (with no wheels ;) ) We would recommend this hotel in winter but maybe a bit too manic in summer as lots of families due to being all inclusive.

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
springhoteles, Community Manager at Spring Hotel Bitacora, responded to this review, January 2, 2012
Dear Sir,

Thank you very much for taking the time to write your review.

We are glad you enjoyed your stay with us and hope you come to visit us sometime soon.

Happy New Year

Best Regards


Community Manager
Spring Hoteles
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 25, 2011 via mobile

2nd time to this hotel and yet again wasn't disappointed, food is amazing, staff always friendly and smiling, I've stayed this time over Xmas and have just had an amazing xmas dinner wow!!! Staff wise all good but a special note for Sergio in the bar - excellent customer service !!!

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
springhoteles, Community Manager at Spring Hotel Bitacora, responded to this review, January 2, 2012
Dear Sir / Madam,

Thank you very much for your review!!

We are glad you had a fantastic time, and look forward to seeing you sometime soon.

Happy New Year

Best regards

Community Manager
Spring Hoteles
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Spring Hotel Bitacora

Address: C/ California, 1, 38660 Playa de las Americas, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Restaurant Room Service Swimming Pool
Hotel Style:
#2 Family Hotel in Playa de las Americas
#3 Green Hotel in Playa de las Americas
#7 Luxury Hotel in Playa de las Americas
#12 Romantic Hotel in Playa de las Americas
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Spring Hotel Bitacora 4*
Number of rooms: 314
Official Description (provided by the hotel):
The Spring Hotel Bitácora**** situated in the center of Playa de Las Americas and surrounded by a, sub-tropical garden is the perfect family hotel. It is only a short stroll from the shopping centers and entertainment area. A fabulous beach is just few minutes away and also near the golf course Las Americas (1 km). ... more   less 
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Also Known As:
Bitacora Hotel Tenerife
Hotel Bitacora Tenerife
Bitacora Tenerife
Spring Hotel Bitacora Tenerife/Playa De Las Americas

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