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“Superb” 5 of 5 stars
Review of Iberostar Las Dalias

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Iberostar Las Dalias
4.0 of 5 Resort (All-Inclusive)   |   Gran Bretana, 38679 Playa de las Americas, Tenerife, Spain   |  
Hotel amenities
GreenLeadersGold level
Wales
1 review
“Superb”
5 of 5 stars Reviewed March 23, 2014

Great service staff always happy making customers happy only drawback the room we had was noisy but that is ok we managed. The best point is the staff I don't know what you pay these tireless people but iberostar want success you gotta keep these staff they were great. As for the food I personally thought it wasn't great but hey the wife loved it . All in all great thanks iberostar

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Iberostar

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Las Dalias, responded to this review, March 26, 2014
Dear Guest,

Thank you for reviewing your recent stay at our IBEROSTAR Las Dalias. It is wonderful to hear we were able to make your stay enjoyable from the moment you arrived until the moment you departed.

We are sorry to hear that our buffets did not live up to your expectations as the gastronomy is an aspect of primary importance for our company, on the other hand we are glad to hear that your wife was totally satisfied with our offer.

Moreover we would like to thank you for your praising comments on our staff; their genuine kindness and helpfulness and great attitude towards our guests are undoubtedly our main asset and we will certainly not fail to congratulate them all on your behalf for their contribution to your wellbeing whilst staying at our hotel.

Thank you once again for your visit and very kind review; we are glad to read that all in all you had a “great” experience among us and would be delighted to accommodate you again at your earliest convenience.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Las Dalias
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,176 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (540)
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English first
Caerphilly, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 23, 2014 via mobile

Just returned from the Las Dalias with my three mates and we had a great time, the hotel was spotless and our room was cleaned every day also clean linen and towels daily. The pool area was also very clean and we had no problem getting a sunned, the choice of food was very good and the chefs would cook different types of meat, fish and poultry fresh while you wait to how you like it, there was food all day if you wanted it. As for the selection of drinks this was second to none the best all inclusive I have seen, you also get branded drinks just request this at the bar. Now to the best bit about this hotel the staff everyone of them deserve a medal nothing is to much for them and they never stop smiling, quick mention for Sid, Pilar and Mamood who were brilliant. We call this a Terminator hotel "We'll be back"

Stayed March 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Las Dalias, responded to this review, March 26, 2014
Dear Guest,

We are thrilled you enjoyed staying with us at the IBEROSTAR Las Dalias hotel and are sincerely grateful for the time you spent to share your satisfaction here on TripAdvisor; it is wonderful to hear we were able to meet your expectations of a “great” holiday experience under the sun of Tenerife.

It is also very enjoyable to read you felt comfortable in the room we accommodated you in; our goal is to provide comfortable and spotless accommodations in unbeatable locations and we thank you for letting us know you were satisfied with yours.

At IBEROSTAR we have a true passion for gastronomy and are fully aware that meals are an aspect of primary importance for our guests to enjoy their holidays abroad, this is why our expert team of chefs strives to surprise our guests with high quality culinary delights both local and international, so as be able to savor many different flavors at every single meal and make it one of the best added values to their holiday among us; we are very pleased to read your full satisfaction with our buffets and the quality of our All Inclusive deal.

Last but not least, we want to express our utmost gratitude for your amazing words towards our staff, as you well say their great attitude, genuine helpfulness and full commitment to ensure that our guests are fully enjoying their stay at our hotel is definitely our “secret weapon”; we will certainly not fail to congratulate them on your behalf for their contribution to your wellbeing throughout your stay among us.

Once more thank you for making us your choice hotel for your holidays in Tenerife and for your lovely review; we look forward to welcoming you back ensuring you in advance of our utmost commitment to offer you another “great time at Las Dalias”.

Friendly Regards,
Online Reputation Manager
IBEROSTAR Las Dalias
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 20, 2014

We have just returned from this hotel, we had a lovely room which had clean bedding and towels every day and found the room cleaned to a high standard daily too. The staff were brilliant and we can honestly say they made our holiday, always cheerful and helpful with nothing too much for them. The animation team were very good too , we also enjoyed the evening entertainment very much. We were surprised that named brands of drink were also included in the all inclusive not just being local drinks, the food was good with the very helpful restaurant staff looking after us very well, the pool towels were the only let down and needed to be renewed but overall a brilliant holiday and we will be back as the many people we spoke to had been, some several times!!! Thank you to all the staff at the Dalias.

Room Tip: We had a room on 7th floor with great views and no noise.
See more room tips
  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Las Dalias, responded to this review, March 28, 2014
Dear Guest,

Thank you very much for the time you spent to share a review on your stay at our IBEROSTAR Las Dalias hotel; we always welcome feedback, as it allows us to continually improve the experience we create for our guests.

We took good note of your comment on our pool towels and passed it to our head of department for revision and improvement; on the other hand we thank you for highlighting the cleanliness of our rooms and public areas.

Moreover, we highly appreciate your praising comments towards our staff and are very pleased to read that they made your holiday with their genuine kindness and strong commitment to ensure that all our guests are fully enjoying their stay among us.

We also want to thank you for pointing out the quality of our buffets because at IBEROSTAR we know that meals are a very important aspect of our guests' overall holiday experience, this is why our professional Chefs strive on a daily basis to prepare a wide variety of typical local dishes as well as the best international delights in order to please all palates, it is very enjoyable to read that we could conquer yours.

At IBEROSTAR we believe that nice leisure activities and entertaining evening shows are part of the real holiday feeling this is why our animation team strives to offer a wide range of activities for our guests to join in, we are glad to read that this was a pleasant aspect of your stay among us.

Thank you again for your valuable time; It will be a real pleasure to welcome you back on your next trip to Tenerife and please do not hesitate contact us beforehand to organize every detail of your stay.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Las Dalias
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunderland, United Kingdom
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 20, 2014

we stayed at the Las Dalias for one week in mid March I can,t think of a single bad thing to say about this hotel, plenty of sunbeds, clean pools, good food and drink. Staff all seemed very efficient and pleasant.30 minutes free WiFi every day and English channels on the room tv,s if that's important to you. We paid about £500 each for 7 nights all inclusive which we all agreed was a bargain for this hotel. If I was being very very picky I would say our rooms 450 and 451 were not best placed being just above the reception entrance/car park so obviously got a fair bit of coming and going from coaches but hey people we had a good drink every night it didn,t spoil our sleep. The building is a little old fashioned/dated towels are a little thin thats the worst I can say

Room Tip: avoid rooms 448 to 455 if you are a light sleeper
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Las Dalias, responded to this review, March 21, 2014
Dear Guest,

We greatly appreciate the time and effort you spent to share your feedback with TripAdvisor's readers on your recent holiday experience at our IBEROSTAR Las Dalias hotel; we are very pleased to read we were able to provide a “great holiday” under the sun of Tenerife.

Moreover we thank you for pointing out the cleanliness of our installations as well as the professionalism and genuine kindness of our staff.

Furthermore , we thank you for letting us know that our culinary offer could largely satisfy you, the gastronomy being an important aspect for IBEROSTAR, our talented Chefs do their utmost to please all palates; It is enjoyable to read that we could conquer yours.

Once more, thank you for making us your choice hotel when visiting Tenerife; we remain at your entire disposal for any request you might have regarding coming vacations and encourage you to contact our call center to help you choose your next IBEROSTAR holiday within a wide range of beautiful destinations worldwide.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Las Dalias
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sutton Coldfield, United Kingdom
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed March 19, 2014

This was our first visit to Tenerife having previously been to Lanzarote,the first thing we noticed was how green everywhere was.There was a bit of a mix up at the airport with our transfer so we arrived two hours later than we expected.We had a very friendly welcome from the staff on reception and a very welcome drink,we were dealt with quickly and given all the information about the hotel.Our room was on the 2nd floor overlooking the pool area.it was large and spotless clean.We were very happy with the selection and quality of food at breakfast and dinner often being greeted with a complimentary drink by the hard working entertainment staff.We found all of the hotel staff to be helpful and very cheerful,nothing is to much trouble.Although the hotel was full we didn't notice any excess noise when we were in our room.Just one little niggle was the beds where very hard and by the end of our stay I was looking forward to my own bed at home!! and also the security safe that is situated in the wardrobe is at a strange angle and you will need some sort of a torch to see the keypad inside.The outdoor area and pools where tended with plenty of sunbeds in the sun or shade.We were very impressed with this hotel and the surrounding area and cannot wait to return again.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Las Dalias, responded to this review, March 21, 2014
Dear Guest,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our IBEROSTAR Las Dalias hotel and are delighted to read that we were able to match your expectations.

We also appreciate your kind words towards our staff; their kindness and helpfulness being one of our hotel's main strengths we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Furthermore , we thank you for letting us know that our culinary offer could largely satisfy you, the gastronomy being an important aspect for IBEROSTAR, our talented Chefs do their utmost to please all palates; It is enjoyable to read that we could conquer yours.

It is also very enjoyable to read you felt comfortable in the room we accommodated you in; our goal is to provide comfortable and spotless accommodations in unbeatable locations and we thank you for letting us know you were satisfied with yours.

Once again, thank you for your visit and the courtesy of your time; it will be a real pleasure to welcome you back on your next trip to Tenerife and please do not hesitate contact us beforehand to organize every detail of your stay.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Las Dalias
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 19, 2014

my partner and i have just arrived back from a long weekend stay (4 days) at the las dalias and what a lovely stay we had the hotel was lovely and clean the staff happy and helpfull and i have to say how very smart all the staff were all very well turned out. the food was good and plentyfull with a good variety. the only downside we went half board and we could not pay for our drinks as and when we got them they give you a bill and you pay on check out not a big problem but would have prefered to have paid as we got our drinks, but all in all a very good holiday and would consider going back again. shirl.

Room Tip: we stayed on the 9th floor the views were lovely pool, sea, resort.
See more room tips
  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Las Dalias, responded to this review, March 21, 2014
Dear Shirley,

Thank you very much for choosing our IBEROSTAR Las Dalias hotel for your holidays in Tenerife and for the time you spent to share these wonderful comments on your stay; it is always very enjoyable to read that our guests took some nice memories of their holidays back home with them.

We took good note of your comment on the payment for drinks at dinner and lament your disappointment however, after many considerations, it has been decided that it was more practical for guests to sign the bills and settle them upon check out.

On the other hand, we are very pleased to read your praising comments on our staff and their genuine helpfulness, it is very rewarding to read that you felt well cared after throughout your stay at our hotel.

At IBEROSTAR we have a true passion for gastronomy and are fully aware that meals are an aspect of primary importance for our guests to enjoy their holidays abroad, this is why our expert team of chefs strives to surprise our guests with high quality culinary delights both local and international, so as be able to savor many different flavors at every single meal and make it one of the best added values to their holiday among us.

Once more, thank you for making us your choice hotel when visiting Tenerife; we remain at your entire disposal for any request you might have regarding coming vacations and encourage you to contact our call center to help you choose your next IBEROSTAR holiday within a wide range of beautiful destinations worldwide.


Sincere Regards,
Online Reputation Manager
IBEROSTAR Las Dalias
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
1 review
4 of 5 stars Reviewed March 18, 2014

We have just returned after two great weeks at this hotel this was our 8th visit and can't wait to go back. We stayed in room 209 and was very comfortable there clean towels every day and nice clean sheets every other day the staff are a credit to the hotel from the cleaning staff to the bar staff every one was great. The entertainment team are on the go from morning till last thing at night Colin and his team are just brilliant I take my hat off to them all. The food was very good and the selection of cheese is first class. My only moan would be that I think it is about time that the towels at the pool should be renewed as the are rather thin

Room Tip: Room209 was great one floor up from the pool
See more room tips
  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Las Dalias, responded to this review, March 20, 2014
Dear Norma,

We appreciate you taking your time to write and share your feedback on your recent holiday experience at our IBEROSTAR Las Dalias hotel as we are continuously striving to perfect our services for our valued guests.

We took good note of your comment on our pool towels and passed it to our head of department for revision and improvement; however on the other hand we thank you for pointing out the comfort and cleanliness of our rooms and public areas.

Your enthusiasm for our staff is very much appreciated and will be a great source of motivation; we will certainly not fail to convey your very kind compliments to all of them.

We also want to thank you for your nice comments towards our animation staff, their enthusiasm is contagious and they strive to offer a wide variety of leisure and sport activities throughout the day as well as entertaining evening shows for our guests to bring back some unforgettable memories of their holidays among us.

Last but not least, the passion for gastronomy being one of the prime pillars of our company, we greatly appreciate your praising comments on our restaurant where our professional Chefs strive to surprise our guests with a high standard gastronomy and the possibility to savor the best of the local cuisine as well as the finest international delights.

We always strive to make every experience with us an unforgettable one. Thank you for choosing us again and again. We look forward to welcoming you back again soon.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Las Dalias
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Las Dalias

Address: Gran Bretana, 38679 Playa de las Americas, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Playa de las Americas
#6 On the Beach Hotel in Playa de las Americas
#7 Top resorts Hotel in Playa de las Americas
#13 Luxury Hotel in Playa de las Americas
#16 Family Hotel in Playa de las Americas
#19 Romantic Hotel in Playa de las Americas
Price Range (Based on Average Rates): $
Hotel Class:4 star — Iberostar Las Dalias 4*
Number of rooms: 404
Official Description (provided by the hotel):
The IBEROSTAR Las Dalias is an all-inclusive hotel in the heart of Playa del Bobo focused on fun-filled, entertaining family holidays where guests can kick back and have a good time. On the island of Tenerife, a mere 550 yards from the Costa Adeje's pristine beaches, our welcoming family hotel features 404 All Inclusive accommodations in addition to a gym, children's activities, salon, reading room, conference room, and the most stylish and relaxing restaurants and bars. ... more   less 
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Also Known As:
Iberostar Las Dalias Hotel Playa De Las Americas
Iberostar Hotel Las Dalias
Las Dalias Iberostar
Iberostar Las Dalias Tenerife/Playa De Las Americas

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