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“great place” 4 of 5 stars
Review of Iberostar Las Dalias

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Iberostar Las Dalias
4.0 of 5 Resort (All-Inclusive)   |   Gran Bretana, 38679 Playa de las Americas, Tenerife, Spain   |  
Hotel amenities
GreenLeadersGold level
wigan
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“great place”
4 of 5 stars Reviewed December 1, 2013

good good food excellent ,,just need to get some new beds there knackard hard ,apart from that great service went ac brill drinks good beer tea coffee cocktails ,,its one of the best hotels ive stayed in .just need to buy some of them premier in beds

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Iberostar

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Las Dalias, responded to this review, December 4, 2013
Dear Nicholas,

Thank you very much for sharing your thoughts about your stay at our IBEROSTAR Las Dalias hotel, we are delighted to read that you had an enjoyable holiday experience among us.

Clearly a basic function in any hotel is to facilitate a restful and satisfying night sleep, this is why we are sorry to hear that you did not find your bed comfortable and not being informed about this during your stay as we would have looked for an immediate solution, for instance, we have softer over mattresses to put on the main one for those guests who prefer sleeping on a softer bed, for future occasions please do not hesitate to contact our reception for whatever you may need to fully enjoy your stay.

On the other hand we thank you for pointing out the quality of our buffet offer, in IBEROSTAR we lay high value on our guests being able to savor the best of the local and international cuisine throughout their stay and are glad we have been successful on this occasion.

Last but not least, thank you very much for your wonderful comment on service it is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail.

Once more, thank you for your time; we look forward to serving you again in our IBEROSTAR hotels in the most beautiful destinations worldwide, ensuring you in advance of our best intentions at all times.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Las Dalias
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,408 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (608)
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northern ireland
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 28, 2013

This is a lovely hotel and the staff were absolutely fantastic. Greeted with a glass of Cava on arrival it set the relaxed and helpful scene that carried on throughout our holiday. The food was good, lots of variety and hot. The drinks were good including the alcoholic and non alcoholic options and bottles of water were provided generously.

The hotel is set between Playa De Las Americas and Costa Adeje with lovely walks along the beach/coast of both resorts starting a few minutes walk from the hotel. There was a good shopping centre across the road from the hotel.

Booked in a Thomas Cook Travel Agency we were asked if we would like an upper floor room and recommended a pool view which we agreed to. On arrival we were told there was an extra charge for the upper rooms and they had no record of any such request from Thomas Cook. The Thomas Cook Rep who checked us on to the bus gave us a welcome card with our details on it and the date\time of the meeting totally blank so of no use whatsoever.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Las Dalias, responded to this review, December 2, 2013
Dear Marianne,

First of all we would like to thank you for choosing our IBEROSTAR Las Dalias hotel for your holidays in Tenerife and for the time and effort spent to write your kind comments. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.

We are sorry that apparently we did not receive any special request from your Tour Operator in regards to the assignment of your accommodation and would like to invite you for future occasions to contact our call center from where we can offer you a personalized booking guidance and give you all the relevant information for you to choose the accommodation type and services that best fit your holiday needs and wishes.

On the other hand we thank you for your praising comments on our buffet restaurant; in IBEROSTAR we have a true passion for the gastronomy and we are fully aware that meals are an aspect of primary importance for our guests to enjoy their holidays abroad, this is why our expert team of chefs strives to surprise our guests with high quality culinary delights both local and international, so as they are able to savor many different flavors at every single meal and make it one of the best added values to their holiday among us.

Last but not least, we thank you very much for your wonderful comments on our staff, which of course has been shared with the entire team. It is always a great source of motivation for them to hear that our guests appreciated their services and attention to detail.

Once again, thank you for your time; It would be a real pleasure to welcome you back on your next trip to Tenerife, and please do not hesitate contact us beforehand to organize every detail of your stay.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Las Dalias
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Durham, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 28, 2013

great hotel ;food great ;staff exellent ; and the anamation team were fab great holiday
would recemend this hotel to anyone
tips central for everywhere port area has good bars and restaurants fosters great sports bar

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Iberostar

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Las Dalias, responded to this review, December 2, 2013
Dear Paul,

Thank you for sharing your thoughts and experience at our IBEROSTAR Las Dalias hotel; guest satisfaction is our number one goal and there is nothing better than achieving it.

We are delighted to read your praising comments on all our hotel’s services, from the kindness and helpfulness of our staff, the good and varied gastronomy offer in our restaurant and the energy of our animation team always willing to organize leisure and sport activities throughout the day as well as entertaining evening shows for our guests to join in.

Last but not least, thank you for pointing out the great location of our hotel, within a walking distance to the beaches and to the wide array of leisure and dining options on the doorstep.

Once more, thank you for your visit and kind recommendation to Tripadvisor’s readers; we hope that you had a pleasant journey back home and to have the pleasure of serving you again on your next visit to Tenerife.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Las Dalias
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bruxelles
1 review
2 of 5 stars Reviewed November 28, 2013

FRANCAIS : Hotel juste à côté de l'autoroute! Chambres très mal isolées, on entend tout et tous!! (comme si il n'y avait pas un mur entre les chambres!!)
Nourriture pas bon, tous les jours la même chose.Resto plutot un refectoir école.
Mais personelle très très gentil et sympa.
ENGLISH : Hotel juste next to the highway!! Very bad isolation in the rooms, you can hear everthing and everybody!! (if like there were no walls between the rooms!)
Food was not good, Always the same. Restaurant was more like eating place of a school.
But staff was very friendly!!

  • Stayed November 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Iberostar

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Las Dalias, responded to this review, December 2, 2013
Dear Guest,

Firstly we would like to thank you for taking the time to share your personal impressions on your recent stay at our IBEROSTAR Las Dalias hotel; it is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests.

We took good note of your comment related to the isolation between rooms and commit to find suitable solutions so as to improve on this aspect of our installations.

Moreover, in IBEROSTAR we have a true passion for the gastronomy and are fully aware that meals are an aspect of primary importance for our guests to enjoy their holidays abroad, this is why our expert team of chefs strives to surprise our guests with high quality culinary delights both local and international, so as they are able to savor many different flavors at every single meal and make it one of the best added values to their holiday among us; we lament reading that we could not meet your expectations and invite you to speak up your wishes to our chefs for future occasions as they will be delighted to listen to your suggestions and prepare something to your liking.

On the other hand, we greatly appreciate your wonderful comments on the genuine kindness and helpfulness of our staff which of course have been shared with the entire team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail.

Once more, thank you for your time and constructive critics; we hope to see you again in the near future and to have the opportunity to offer you a very enjoyable holiday experience with IBEROSTAR.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Las Dalias
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 27, 2013

Stayed At The Las Dalias From 15th November Till The 22nd Myself And My Wife Come To This Hotel Every November For Our Anniversary And Have Been For Over 10 Years. I Emailed The Hotel To Ask For A High Floor Room With Pool And Sea View. And On Arrival We Were Given Room 503 In A Corner With A View Of A Roof Top In Front Of Us Yes You Could Se The Sea Not What I Asked For As We Come Every Year .The Thomas Cook Rep Vinny Asked The Reception If We Could Move To A Higher Floor He Was Told Yes But It Would Cost Us 15 Euros A Day We Declined The Offer. On To The Room Very Small The Bed Very Hard Asked For A Mattress Topper And Was Given A Blanket To Put On Top. Apart From This We Like The Hotel The Bar Staff Are Very Good . The Food Is Good To Something For Everyone Apart From The Sunbed Rush Every Morrning About 9am. Plenty Of Sunbeds Location Is Good Next To The San Eugene Shopping Centre Will Go Back Next Year But We Will Have To Make Sure When We Book With Thomas Cook That We Will Get A High Floor.We Meet The Same People Every Year Which Is Good

Room Tip: If You Want Pay For A High Floor Pool View And Sea View
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  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Las Dalias, responded to this review, December 2, 2013
Dear Guest,

First of all we would like to thank you for your loyalty and trust in our IBEROSTAR Las Dalias hotel for your yearly wedding anniversary getaway and for the time you spent to share your feedback on your last experience among us because it is only through feedback such as yours that we are able to maintain, and indeed where necessary, improve upon the service we deliver to our valued guests.

We are sorry to hear your disappointment on the allocation of your room; however we would like to take the opportunity to explain that when we receive a request from a Tour Operator, sometimes we have to apply a supplement in order to satisfy the request as some accommodations are subject to an extra charge for priority location; we invite you for future occasions to contact our call center from where we can give you all the relevant information so you can choose the accommodation type and view that best meets your holiday needs and wishes.

On the other hand we thank you for pointing out the quality and variety of our gastronomy offer and are pleased to read that this was a pleasant aspect of your holiday among us as we strive to offer enriching dining experiences to all our guests throughout their stay.

Moreover, we are also glad to read the contribution of our staff to your wellbeing during your holiday and will not fail to congratulate our bar team on your behalf.

Once more, thank you for your time and your kind review; we hope that you had a pleasant journey back home and look forward to welcoming you again next year, ensuring you in advance of our utmost commitment to offer you another enjoyable holiday in our hotel.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Las Dalias
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grays Thurrock, United Kingdom
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed November 26, 2013

I went to this hotel last December for 28 nights and enjoyed it very much, I met some nice people and because of that I have booked again this year to catch up with them.

My only suggestion to them if they read this, is that they decorate the restaurant a little more like Iberostars other hotel Torviscos Playa which was done to perfection.

I have been reading your recent reviews and hope that the hotel has taken on some of the comments and put them in action before I go.

I hope everyone at Tripadvisor has a nice Xmas and a Happy healthy New Year.

Room Tip: Rooms on the higher floors have less noise except that the wardrobe space is limited, when there ar...
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Las Dalias, responded to this review, November 28, 2013
Dear Guest,

Thank you very much for the time you spent to share your feedback on your last stay at our IBEROSTAR Las Dalias and for your suggestions in order to enhance our future guests’ experience among us, we always welcome feedback because your comments are crucial to guarantee both our guests’ satisfaction and our future success.

We took good note of your comment on the decoration of our restaurant for Christmas and forwarded you suggestion to our management onsite so as to surprise you for your upcoming visit next December.

Moreover, we are very pleased to read that you met nice people last December among us and that you had a very enjoyable holiday experience in our hotel so as to book a return visit this year.

We wish you too a very nice Christmas and Happy New Year in advance.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Las Dalias
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 2 cities Reviews in 2 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 25, 2013

our 5th visit to the las dalias, had a fantastic time, all the staff are brilliant and very welcoming, the entertainment team work very hard and do there best to make sure you have a good time (hope the foots better soon oscar) yes the rooms need updating but you only sleep in them so cant see this as a problem, food and drink is very good, and must give 10 out of 10 to the bar and restaurant staff who are really friendly. we will be booking very soon for our next visit, and remember you get what you pay for, i would recommend this hotel as a good friendly place to say.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Las Dalias, responded to this review, November 26, 2013
Dear Phillip,

Thank you for the time you spent to share your personal impressions on your recent stay, we always strive to make every experience with us an unforgettable one and we want to thank you for choosing our IBEROSTAR Las Dalias hotel again and again.

Your enthusiasm for our staff is very much appreciated and will be a great source of motivation, we will certainly not fail to convey your very kind compliments to all of them as their commitment to make our guests feel well cared after and welcome at all times is without a doubt one of our hotel’s main strengths.

Moreover, we are very pleased to read that our gastronomy offer was to your liking as we wish to offer enriching dining experiences to all our guests and cater for all ages and nationalities.

Once more, thank you for your time and kind recommendation to Tripadvisor’s readers; we look forward to welcoming you back again very soon.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Las Dalias
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Las Dalias

Address: Gran Bretana, 38679 Playa de las Americas, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Playa de las Americas
#7 Top resorts Hotel in Playa de las Americas
#7 On the Beach Hotel in Playa de las Americas
#10 Family Hotel in Playa de las Americas
#13 Luxury Hotel in Playa de las Americas
#15 Romantic Hotel in Playa de las Americas
Price Range (Based on Average Rates): $
Hotel Class:4 star — Iberostar Las Dalias 4*
Number of rooms: 404
Official Description (provided by the hotel):
The IBEROSTAR Las Dalias is an all-inclusive hotel in the heart of Playa del Bobo focused on fun-filled, entertaining family holidays where guests can kick back and have a good time. On the island of Tenerife, a mere 550 yards from the Costa Adeje's pristine beaches, our welcoming family hotel features 404 All Inclusive accommodations in addition to a gym, children's activities, salon, reading room, conference room, and the most stylish and relaxing restaurants and bars. ... more   less 
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Also Known As:
Iberostar Las Dalias Hotel Playa De Las Americas
Iberostar Hotel Las Dalias
Las Dalias Iberostar
Iberostar Las Dalias Tenerife/Playa De Las Americas

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