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Iberostar Las Dalias: Traveler Reviews

4.0 of 5
Gran Bretana, 38679 Playa de las Americas, Tenerife, Spain
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Iberostar Las Dalias
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1,259 reviews from our community

Traveler rating
    458
    466
    233
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    36
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Families
428
 
Couples
526
 
Solo
24
 
Business
5
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Edinburgh, United Kingdom
1 review
2 helpful votes 2 helpful votes
“2 persons”
5 of 5 stars Reviewed November 22, 2012

this was our 7th time at las dalias staff from cleaners bar staff entertainment taem etc are all great we are in our 60s and love this hotel we will be back for our yearly visit in sept well done all love this hotel S & A

Room Tip: we always have a room on the third floor overlooking the pool
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Ask sarah g about Iberostar Las Dalias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Las Dalias, responded to this review
November 23, 2012
Dear Sarah,

We would like to thank you very much for your encouraging comments on our hotel and staff. It is always great to receive positive feedback on the hotel services and staff.

We will certainly share your praise with our teams. They all strive to surpass guest expectation, trying to achieve that your stay is characterized by the close and personalized service Iberostar is famous for.

It is very nice to read that you felt well whilst being among us. At Iberostar we try or our very best to offer comfortable accommodation in great locations, your enjoyment fills us with happiness and is the best reward for our daily efforts. We will be delighted to welcome you back in September!

Our best regards,

Online Reputation Manager
Iberostar Hotels & Resorts
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“November 2012”
3 of 5 stars Reviewed November 21, 2012

Nice hotel but needs a bit of t.l.c in bedrooms. Animation staff excellent. Food choice average compared to other hotels stayed in in Tenerife. Not a four star but excellent three star. Well worth a visit just to meet other guests.

Room Tip: Top floor overlooking pool to avoid noisy neighbours
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Ask Lynne P about Iberostar Las Dalias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Las Dalias, responded to this review
November 23, 2012
Dear Lynne,

We are very grateful that you took the time to post your comments. We have read them carefully. Your opinion is very important and valuable. We are convinced that this is the best way to gain your trust for Iberostar. It is our goal to achieve excellence in our daily work and no one better than our guests can indicate us how to improve day after day.

We are very sorry not to have fulfilled your expectations as a four star hotel and we take your comments very seriously to ensure that our standards are maintained and developed continuously. Therefore, we shared your constructive critics regarding our culinary offer with our chefs who dedicate their finest attention to detail when it comes to remarkably prepared food.

Further, we are really pleased to hear what a wonderful time you had with our professional entertaining team. In Iberostar we believe that the real holiday feeling goes hand in hand with good fun and lovely animation and activities. It is the best reward for our daily labors to hear that our guests take some unforgettable memories of it back home.

We hope to may take the opportunity to serve you again and cause through our high quality service and the fulfillment of our Iberostar hotel standards, a good and lasting impression.

Sincerely yours,

Online Reputation Manager
Iberostar Hotels & Resorts
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, United Kingdom
1 review
1 helpful vote 1 helpful vote
“very dissapointed”
3 of 5 stars Reviewed November 21, 2012

Having arrived at the hotel we were gutted to find we were allocated two single beds, in a fairly cramped room. Opening the curtain we were on the ground floor opposite a taxi rank!
after complaining bitterly about not having the double room which we paid for, their response was it was at their discretion what type of bed we would have. They offered us an upgrade op with pool view and double bed but at 12 euros a day more. I suspect they have very few double standard rooms, and expected you to pay the upgrade. We did take the upgrade only to find we were then blasted out with the bingo speaker every day, Then we were kept awake with the smokers and Liverpool fans till midnight who were directly below us.
I found the food repetitive as it served the same every night veggies overcooked and veal that was dark purple before cooking veal I don't think so! I felt I was constantly up and down starter main etc
The beds had two sheets which were clean however the top cotton cover wasn't changed, in the time we were there we never saw the maids with any clean top covers during their rounds The pillows hard with sweat, one pillow per person. Though I was given a second on request again hard.
We have stayed with Iberostar many times always enjoyed the luxuries and superb rooms, but here would I return? never again.

Room Tip: Dont let them them give you rooms in the 370's as they overlook the taxi ranks There was no dri...
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  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Ask craftylaine about Iberostar Las Dalias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Las Dalias, responded to this review
November 26, 2012
Dear guest,

First of all we would like to express our gratitude for your visit and for dedicating your time and effort to write this review. We are glad to may learn from our guest´s experiences in order to take their visions into account and achieve maximum adaption to their needs.

We regret your disappointment about the room and the food because we always attempt that our guests feel very comfortable, well installed and that they can enjoy the culinary part of their holiday. We took good note of your comments and we passed them to the responsible employees of the concerning departments in order to revise and improve the procedures to ensure they meet our demanding quality standards.

We would like to suggest that you contact our call center or visit our Iberostar web page when planning your next holiday. Please rest assured that we have many different types of accommodation with different preferences and we believe that on this occasion, the chosen Iberostar Las Dalias is just not the best option for. It would be a pleasure to may assist you with a personalized guidance to find an appropriated Iberostar Hotel in order to satisfy your needs and wishes.

We are very sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Iberostar Las Dalias, we continuously strive to meet your needs and desires; therefore your feedback is very important to us. Once more thank you very much for sharing your opinion.

Sincerely yours,

Online Reputation Manager
Iberostar Hotels & Resorts
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Talbot, United Kingdom
1 review
2 helpful votes 2 helpful votes
“Week Holiday November 13th All inclusive”
4 of 5 stars Reviewed November 20, 2012

Hotel Very clean rooms cleaned every day to a high standard. Hotel staff excellent really friendly and very helpful, Food very good well laid out and a great selection everyday Cakes to die for. Loads of drinks to choose from alcoholic and non, burger/hotdog bar near pool area

Room Tip: Rooms in need of a little updating, but still very tidy and clean
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Ask Anthony H about Iberostar Las Dalias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Las Dalias, responded to this review
November 22, 2012
Dear Anthony,

We would like to express our gratitude for the comments you made about your stay and for your loyalty towards our Iberostar Las Dalias. It is always our goal to achieve maximum customer satisfaction and we are extremely happy to have achieved it once again on this occasion. It fills us with joy that you could go back home with delightful vacation memories!

We would like to thank you for highlighting how spotless our Iberostar Las Dalias is, and how much you enjoyed the efforts of our staff in charge of cleaning the installations. We will certainly congratulate them as these kind of supporting commentaries help them to stay motivated and to keep up with the good work in the future.

We are proud and happy to see that you enjoyed our services and we will certainly congratulate our entire staff that contributed to delight you with the culinary highlights, the good choice of all inclusive drinks and the friendliness whilst serving you. This positive feedback keeps us motivated to our demanding quality standards. We will certainly congratulate Abdul for supplying the close and personal service Iberostar is famous for.

On behalf of the staff and myself, I must say we were all enchanted to have you at the Iberostar Las Dalias. We trust it will not be long before you will be back with us for another visit. We assure you in advance of our utmost care and attention and we look forward to thank you personally for your encouraging review.

Sunny regards,

Online Reputation Manager
Iberostar Hotels & Resorts
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vastra Frolunda, Sweden
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“All inclusive for the whole family at the right location”
5 of 5 stars Reviewed November 19, 2012 via mobile

Excellent service and food. Activities and entertainment. Great pool area. With upgraded rooms on 7th floor à beautiful view over the pool, the sea and the sunset. Just à few 100 m from the beautiful walkway along the shore
The room is not luxery, and it is not a design hotel, but we had a great vacation and will probably return.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Ask thureb44 about Iberostar Las Dalias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Las Dalias, responded to this review
November 21, 2012
Dear guest,

In the first place, we would like to thank you for your stay in our Iberostar Las Dalias and for your friendly comments. It is a pleasure for us to read how much you have enjoyed your stay with us.

Further, we are proud and happy to see that you enjoyed our services and we will certainly congratulate our entire staff that contributed to delight you with the splendid entertaining, the culinary highlights, the immaculate cleaning and the friendliness whilst serving you. This positive feedback keeps us motivated to our demanding quality standards.

On behalf of the staff and myself, I must say we were all enchanted to have you at the Iberostar Las Dalias. We trust it will not be long before you will be back with us for another visit. We assure you in advance of our utmost care and attention and we look forward to thank you personally for your encouraging review.

Sunny regards,

Online Reputation Manager
Iberostar Hotels & Resorts
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Iberostar Las Dalias

Also Known As:
Iberostar Las Dalias Hotel
Iberostar Las Dalias Hotel Playa De Las Americas
Iberostar Hotel Las Dalias
Las Dalias
Las Dalias Iberostar
Iberostar Las Dalias Tenerife/Playa De Las Americas
Address: Gran Bretana, 38679 Playa de las Americas, Tenerife, Spain
Region: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Beach Fitness Center Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotels in Playa de las Americas
#10 Family Hotels in Playa de las Americas
#12 Luxury Hotels in Playa de las Americas
Price Range: $
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Approx.500m. to the nearest sandy cove ( Costa Adeje – Tenerife). Short transfer. Family – friendly complex. Plenty of sports and entertainment. ... more   less 
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